Premium Audit Coordinator

MDD Forensic Accountants

Premium Audit Coordinator at Davies North America handling premium audit preparations and communications with clients. Liaison roles with auditors and insureds to ensure audits proceed smoothly.

Posted 7/18/2026part-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $14 - $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service and communication skills while effectively managing high call volumes and multitasking in a fast-paced environment. Proficient in maintaining detailed records and collaborating with various stakeholders to ensure efficient audit processes.

Highest-signal resume keywords

Customer ServiceCommunication SkillsTime ManagementAttention to DetailMultitasking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft Office SuiteRecord KeepingAppointment SchedulingData EntryAudit Coordination

Soft Skills

Interpersonal SkillsProblem-SolvingAdaptabilityInitiativeDiscretion

Tools & Technologies

AuSum

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Phone AuditingInsurancePolicyholder CommunicationField RepresentativesAudit Process

About the role

Key responsibilities & impact

Acts as a liaison between the Phone Audit Manager and Phone Auditors to facilitate the flow of work
High call volume averaging 8-12 calls per hour during business hours
Acts as a liaison between insureds and field representatives when setting up audit or inspection appointments
Assists with determining needs, scheduling or cancelling appointments, or referring the insured to the correct staff person
Correspond with policyholders, CPA’s, bookkeepers, agents to gather additional information as needed
Communicates audit needs to the insured to help ensure information is prepared for the Phone Auditor
Maintains and updates contact notes on each assigned job in AuSum
Makes calls to check on status of information including insurance agent calls
Handles all calls in a professional and welcoming manner and uses tact when explaining this process and reasoning for the inquiry
Attaches information and adds progress notes as it becomes available in AuSum
Assigns audits to Phone Auditors once information is received
Other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
Excellent computer skills including experience in the Microsoft Office Suite
Commitment to providing exceptional customer service
Attention to Detail: Listen to information from policyholders and clients alike
Efficiency: Planning, managing time well, being on time, being cost conscious, thinking of better ways to do things
Multitasking: Handles distractions well, adaptable to new responsibilities; ability to quickly switch between tasks and adapt to changes easily
Proactive, independent, and takes initiative with consistent follow through
Superb communication skills, verbal and written, conducted in a timely manner
Superior time management skills with capability of working with and meeting deadlines
Excellent team player with interpersonal skills
High level attention to detail and problem-solving skills
Capable of working collaboratively and independently with minimal supervision
Exhibit discretion with sensitive and confidential information
Display a comfort level working with key people at all levels within an organization

Benefits

Comp & perks

Medical, dental, and vision plans to support your health and that of your family
A 401(k) plan with employer matching
Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
Paid holidays
Life insurance and short‑term and long‑term disability coverage
Paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.