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Team Manager
MDD Forensic AccountantsTeam Manager overseeing Field Motor Engineering Planning & Support team at Davies. Driving performance and ensuring operational excellence in a hybrid role.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and people management skills, effectively driving team performance and engagement while ensuring alignment with client requirements and service standards. Proficient in managing complex claims and optimising processes within a KPI-driven environment.
Highest-signal resume keywords
Team LeadershipKPI ManagementClaims ManagementProcess OptimisationClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AudatexClaims ProcessingKPI Performance TrackingManagement Information AnalysisRoute PlanningInspection SchedulingProcess-Driven OperationsBusiness Continuity Planning
Soft Skills
Exceptional LeadershipStrong Organisational SkillsConfident CommunicationNegotiation SkillsResilience
Industry Keywords
Motor EngineeringInsurance OperationsCommercial EnvironmentHealth & Safety Compliance
About the role
Key responsibilities & impact- Lead, coach, and motivate a high-performing team
- Conduct regular 1:1s, reviews, and development planning
- Create a positive, supportive, and engaging team culture
- Act as a role model—bringing energy, accountability, and enthusiasm
- Ensure appropriate team resourcing and holiday coordination
- Deliver and maintain KPI and SLA performance targets
- Oversee route planning and inspection scheduling
- Ensure all activity aligns with client requirements and service standards
- Handle complex claims and high-level escalations effectively
- Drive consistency, quality, and accuracy across all outputs
- Manage escalations from customers, insurers, and repairers
- Build and maintain strong client relationships
- Collaborate closely with account management teams
- Communicate confidently across phone and email channels
- Produce and analyse Management Information (MI) and reports
- Identify trends, risks, and opportunities for improvement
- Drive process optimisation within a structured, process-led environment
- Ensure alignment between operational delivery and wider business strategy
- Support and lead business change initiatives
- Clearly communicate change, ensuring team understanding and engagement
- Maintain compliance with Health & Safety and company policies
- Participate in Business Continuity Planning
Requirements
What you’ll need- Proven experience in a Team Manager / leadership role
- Background in motor engineering, claims, or insurance operations
- Strong understanding of Audatex or similar estimating systems
- Experience working in a commercial, KPI-driven environment
- Knowledge of process-driven operations and optimisation
- Exceptional leadership and people management skills
- Strong organisational and planning capability
- Confident communicator with excellent interpersonal skills
- Commercial awareness with strong numerical ability
- Skilled negotiator with sound decision-making ability
- Resilient, adaptable, and solutions-focused
- Ability to manage competing priorities in a fast-paced environment
Benefits
Comp & perks- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan