McKesson

Director

• Manage complex, large scale Integrated Network Systems (IDN’s) or Health Systems from a corporate Enterprise perspective
• Engage with customer leadership and stake holders to cultivate long term strategic partnerships
• Serve as the voice of the customer internally and advocate for customer opportunities

Director – Enterprise Accounts

Customer Success Manager

• Serve as a trusted advisor to pharmacy customers across Western Canada
• Provide proactive guidance to optimize use of McKesson Pharmacy Technology Solutions
• Conduct operational assessments and business reviews for improvement opportunities
• Deliver exceptional customer service and resolve product-related concerns
• Conduct training programs for customers in both virtual and in-person formats

• Lead infrastructure integration activities for acquisitions, mergers, divestitures, and strategic transactions
• Develop and execute integration strategies, roadmaps, and operating plans
• Conduct comprehensive infrastructure due diligence assessments covering networks, cloud platforms, data centers, and more
• Lead the integration of engineering and operations teams from acquired organizations

Senior Director – Mergers & Acquisitions, Infrastructure Integration

Bilingual

• Support patient enrollment and onboarding processes in accordance with program requirements
• Respond to inbound and outbound patient and provider inquiries using approved scripts and materials
• Assist in coordinating communication between patients, healthcare professionals, pharmacies, insurers, and internal teams
• Perform data entry and document processing (e.g., enrollment forms, reimbursement documents, lab or infusion records)

Bilingual Hub Patient Services Specialist

• Provide clinical and industry expertise to Client Success Team and their clients on a day-to-day basis
• Compile, develop, and deliver clinical and analytical content for virtual and on-site client presentations
• Collaborate with Client Success Managers to continuously develop clinical strategies and opportunities
• Support marketing clinical content generation such as webinars and blog posts
• Provide clinical support for quality control to other business units
• Act as a voting member for the P&T Committee

Clinical Pharmacist – Client Success

• Lead the development and execution of the annual audit plan, ensuring alignment with enterprise risk priorities
• Partner with Internal Audit leadership to evolve audit coverage
• Leverage data analytics and technology to enhance audit effectiveness
• Evaluate the significance of audit findings, review findings, recommendations and corrective action with appropriate levels of management and executives
• Oversee end to end audit execution
• Ensure quality and consistency of audit deliverables and internal documentation
• Drive clear articulation of risks and remediation plans
• Serve as liaison with senior management
• Align on findings and remediation
• Influence business leaders through actionable insights
• Identify emerging risks
• Drive risk based audit methodology
• Provide advisory on control design and governance
• Lead and develop audit teams
• Foster high performance culture
• Drive accountability for achieving key performance metrics, while advancing AI enabled insights and broader technology transformation initiatives
• Oversee the preparation and quality of audit reports delivered to leadership and the Audit Committee
• Provide updates to various governance forums
• Maintain Internal Audit policy manual
• Communicate complex topics effectively

Director, Internal Audit

General

• Owns the operational execution of feasibility - ensuring surveys are launched, tracked, and analyzed efficiently while supporting Study Leads with data, site coordination, and timeline management to drive informed site selection
• Serves as a point of contact for internal Sarah Cannon departments, physician leaders and staff at SCRI strategic sites, Contract Research Organizations, and pharmaceutical companies for feasibility
• Consults with study team members on key feasibility questions for clinical trials
• Builds feasibility survey within system, launches feasibility to sites recommended by therapeutic development and lead management, tracks site responses, follows up with non-responders and documents within systems
• Creates and maintains training for INSITE feasibility process and reviews SOP and/or work instructions
• Works with research site operations to make sure site capability spreadsheet is updated due to site responses to feasibility
• Tracks and enters numerous data points within Veeva Clinical, Veeva Site Connect, Veeva Site Vault and USON CTMS
• Creates and maintains Veeva CLR Vault for Clinical Review Process
• Creates initial Veeva Site Connect and Veeva Site Vault for all SCRI sites
• Hosts call, sends out agenda and minutes to members of the team
• Creates and shares feasibility metrics/reports with leadership
• Ensures the appropriate stakeholders are informed of key site feasibility changes and issues are escalated to stakeholders appropriately
• Adheres to professional communication standards and SOPs for feasibility
• Serves as backup to study coordinator 2 with lead management inbox
• Other special projects as needed

Study Lead, Feasibility Coordinator

QA Engineer

• Plans and conducts GxP audits (e.g., internal, vendor, site)
• Develop a risk-based audit plan to determine the priorities of audit activities
• Conducts interviews with key staff to assess process completion, support inspection readiness and to communicate any potential observations or process improvement opportunities
• Communicates audit observations and process improvement opportunities through a written audit report distributed to the appropriate personnel
• Appropriately escalates any critically identified areas of deficiency in quality and reports those to organization leadership and other appropriate stakeholders
• Tracks, collects and reviews audit responses for timely and appropriate corrective action as follow-up to identified areas of non-compliance until audit closure
• Other duties as assigned

Clinical QA Auditor

Clinical Operations

• Responsible for implementing the quality assurance program
• Managing and performing consult/support visits at investigative sites
• Assisting with onsite external audits and inspections
• Providing routine quality support for assigned investigative sites
• Develops and maintains effective relationships with investigative sites and other SCRI departments and colleagues
• Monitors and modifies policies and procedures
• Utilizes quality tools that assess the quality indicators of study operations
• Monitors quality indicators for all sites using Risk-Based approach and within framework of QBD – Quality by Design - and prioritizes quality indicators depending on severity/urgency
• Identifies areas of deficiency in quality and reports those deficiencies to SC Directors and other appropriate colleagues
• Assists the business in development and modification of process documents
• Assists with preparation and hosting of external audits
• Assists research staff in maintaining regulatory compliance
• Performs process / focused audits (as needed) of research sites utilizing research audit tools to ensure quality and reports audit findings to the appropriate leadership
• Ensures timely and appropriate follow-up in areas of deficiency
• Communicates observations and deficiencies to the Site Director / Manager and study PI, as appropriate
• Assists sites with Root Cause analysis and responses to external audits and CAPAs
• Maintains records of audits and reports
• Communicates with monitors and auditors of clinical trials, as needed
• Educates staff in quality improvement methods and industry trends

Research Clinical Quality Manager

Manager

• Manage assigned territory focused on supporting Reimbursement and Patient services
• Provide assistance with patient reimbursement challenges for specific drugs
• Educate office staff on Payer landscape and services
• Build relationships with physician offices and manufacturer representatives
• Perform on-site and on-demand education on reimbursement challenges
• Responsible for setting up appointments and completing outbound calls

Field Reimbursement Manager

• Provide clinical and industry expertise to Client Success Team (Employer, Consultant/Broker, Public Sector, Health Plan) and their clients on a day-to-day basis
• Compile, develop, and deliver clinical and analytical content for virtual and on-site client presentations
• Collaborate with Client Success Managers to continuously develop clinical strategies and drive value with current clients
• Support marketing clinical content generation such as webinars, blog posts, clinical content updates
• Provide clinical support for quality control to other business units
• Act as a voting member for the P&T Committee

Account Executive

• Achieve annual budget objectives for assigned sales territory.
• Build a comprehensive business plan to optimize short- and long-term territory performance.
• Lead the execution of a consultative sales process from qualification to contract negotiations for all opportunities within assigned territory.
• Build a robust opportunity funnel by organic (cold calling) and coordinated efforts.
• Prepare for and provide meaningful participation in the future improvement and development of McKesson products and services leveraging the experience of our pharmacy partners.
• Provide customers with marketing advice, financial analysis to formulate financial plans, managed care information, competitive data and profit enhancing opportunities through sales methodologies and programs designed to point out the benefits of company products/services/technologies.
• Develop sales proposals, business reviews, sales presentations of specific products and services, demonstrations of products, merchandising plans, and sales promotions to grow existing business or capture new accounts.
• Ensure ongoing attention to enhancing strong relationships with key customers to build/maintain the credibility required to retain business long term.
• Provide problem solving and troubleshooting expertise to customers in servicing existing accounts through collaboration with other departments.
• Participate in sales team presentations where appropriate to further enhance business growth opportunities, improve selling skills, and gain knowledge about the customer base.
• Maintain current, detailed, accurate data in Salesforce.com CRM, providing accurate real-time sales forecasts.

Pharmacy Sales Consultant

Analyst

• Reconcile in detail clinical trial receivables to ensure final billing to pharmaceutical companies is accurate and timely
• Reconcile Sarah Cannon financial study data across multiple sources.
• Review and interpret contracts and budgets
• Work with operations and other departments to resolve variances
• Respond to requests for information from Corporate, Internal Audit, Operations and Management
• Perform Analysis of contracted revenue triggers to determine eligibility for reimbursement.
• Ensure that all processing and reporting deadlines are consistently achieved.
• Other duties as assigned.

Reconciliation Analyst

Accounts Receivable

• Monitor assigned accounts: review aging, look for irregularities, non-payments, and delayed payments in customer accounts
• Contact Sponsors/CROs via phone to follow on unpaid/open invoices and ensure timely payments are received
• Investigate and resolve sponsor, patient and customer disputes
• Maintaining a strong business relationship with the Sponsors/CROs as the primary contact and voice for Sarah Cannon Research Institute in regards to payment of receivables
• Reconcile financial study data with data provided by Sponsors/CROs as needed
• Review, interpret and discuss contracts internally and with clients to assist with resolving payment or dispute issues
• Review medical procedure invoices in relation to the contracts to determine eligibility for reimbursement of costs
• Identify, report on and work with supervisor to resolve trends that negatively impact payment or workflows
• Work with other departments (i.e. Accounting, Treasury, Contracting) to resolve billing questions as needed.
• Other duties as assigned

Accounts Receivable Analyst

• Develop, maintain, and strategically enhance relationships with assigned practices to optimize revenue cycle outcomes
• Serve as the principal relationship manager for assigned practices
• Oversee and champion the delivery of revenue cycle services, proactively identifying opportunities for improvement
• Monitor, analyze, and interpret practice performance metrics, providing actionable insights
• Maintain expert knowledge of industry trends, regulatory changes, and emerging technologies
• Lead regular practice satisfaction assessments and feedback sessions
• Collaborate with internal training teams to tailor training content and delivery methods

Director – Enterprise Accounts

Customer Success Manager

Senior Director – Mergers & Acquisitions, Infrastructure Integration

Bilingual Hub Patient Services Specialist

Clinical Pharmacist – Client Success

Director, Internal Audit

Study Lead, Feasibility Coordinator

Clinical QA Auditor

Research Clinical Quality Manager

Field Reimbursement Manager

Clinical Pharmacist – Client Success

Pharmacy Sales Consultant

Reconciliation Analyst

Accounts Receivable Analyst

Director, Revenue Cycle Practice Relations – Oncology