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McKesson

Customer Success Manager

McKesson

Customer Success Manager at McKesson supporting pharmacy customers across Western Canada. Fostering strong relationships and providing guidance on pharmacy technology solutions and products.

Posted 7/14/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 $85,300 - $142,100 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within pharmacy operations, leveraging strong relationship-building and communication skills to enhance customer satisfaction and optimize technology solutions.

Highest-signal resume keywords
Customer Success ExperiencePharmacy Operations KnowledgeMicrosoft 365 ProficiencySalesforce CRM ExperienceBilingual French/English Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SuccessAccount ManagementPharmacy OperationsOperational AssessmentsBusiness Reviews
Soft Skills
Relationship-BuildingCommunicationProblem-SolvingCustomer Service
Tools & Technologies
Microsoft 365Salesforce
Industry Keywords
Retail PharmacyLong-Term Care PharmacyPharmacy Technology Solutions

About the role

Key responsibilities & impact
  • Serve as a trusted advisor to pharmacy customers across Western Canada
  • Provide proactive guidance to optimize use of McKesson Pharmacy Technology Solutions
  • Conduct operational assessments and business reviews for improvement opportunities
  • Deliver exceptional customer service and resolve product-related concerns
  • Conduct training programs for customers in both virtual and in-person formats

Requirements

What you’ll need
  • 4+ years of experience in customer success, account management, or pharmacy operations
  • Experience in a retail or long-term care pharmacy environment
  • Proficiency with Microsoft 365 and CRM platforms such as Salesforce
  • Strong relationship-building, communication, and problem-solving skills
  • Bilingual French/English skills are considered an asset.

Benefits

Comp & perks
  • Competitive compensation package
  • Health insurance
  • Performance bonuses