Mass General Brigham

Manager

• Oversees the day-to-day administrative performance of secretarial and clinical support staff
• Evaluates daily staffing needs and coordinates replacement of staff
• Performs hiring, orientation, and evaluation of staff
• Assists in the career development of practice employees through ongoing coaching, counseling, and training
• Ensures that all mandatory training is completed by staff
• Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations
• Collaborates with practice leaders on the preparation of the practice's annual budgets

Practice Manager, Primary Care

Therapist

• Assist patients in reaching maximum physical performance while adjusting to disabilities
• Restores Patient Physical Functioning by interpreting physical therapy evaluations and test results
• Determines physical therapy treatment goals and plans
• Administers manual exercises; instructing, encouraging, and assisting patients in performing physical activities and in using assistive and supportive devices
• Completes billing sheet accurately by end of day
• Evaluates effects of treatment at various stages and adjusts treatments to achieve maximum benefit
• Performs patient assessment and establishes a plan of care
• Provides in-service education programs for nursing personnel as needed
• Identifies and documents goals, anticipated progress, and plans for reevaluation
• Discusses evaluation, goals and treatment with both patient and family
• Participates in Hospital-wide quality process improvement
• Supervises PTAs according to organization policy and state regulations

Outpatient Physical Therapist

• Provide individual, family, or group therapy to patients with diverse clinical conditions
• Develop and execute group counseling sessions with youth or adults
• Complete timely documentation for treatment sessions and consultations
• Participate in weekly multidisciplinary team meetings to present and review patients

Child/Adolescent Outpatient Therapist

Call Center Representative

• Oversee day-to-day administrative operations, including staff supervision, office management, scheduling, and resource allocation.
• Develop and implement policies, procedures, and workflows to support departmental and organizational efficiency.
• Collaborate with leadership on strategic planning, process improvement, and performance initiatives.
• Manage departmental budgets, monitor expenditures, and ensure cost-effective use of resources.
• Coordinate communication across departments and serve as a liaison between the administrative and clinical teams.
• Ensure compliance with applicable regulations, accreditation requirements, and internal policies.
• Support onboarding, training, and development of administrative staff.
• Lead or participate in committees and projects focused on operational improvement, patient experience, or employee engagement.
• Prepare reports, dashboards, and documentation to support decision-making and performance monitoring.

Administration Manager – Orthopedics, Ambulatory Contact Center

Clinical Research

• Provides assistance on clinical research studies, including recruiting, evaluating, and consenting patients for studies
• Collecting and organizing patient data
• Scheduling patients for study visits
• Performing clinical tests such as phlebotomy, EKGs, etc.
• Maintaining and updating data generated by the study
• Reviews proposals for compliance with sponsor and organizational guidelines; verify all sponsor requirements are met
• Verifies the accuracy of study forms and updates them per protocol
• Prepares data for analysis and data entry
• Documents patient visits and procedures
• Assists with regulatory binders and QA/QC Procedures
• Assists with interviewing study subjects
• Assists with study regulator submissions.

Clinical Research Coordinator – Multiple Sclerosis Imaging Lab

Billing Specialist

• Responsible for maintenance of accurate billing records of complex customer and/or patient accounts
• Process payments and adjustments
• Communicate with customers to answer questions or provide information
• Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies
• Addresses issues of a more complex nature and support junior staff by answering day to day questions
• Reprocessing insurance denials and submitting all necessary documentation for payment
• Maintain accurate billing records and files
• Collaborate with other departments to resolve billing and payment issues
• Prepare monthly and quarterly billing reports for management review

Billing Representative II

Counselor

• Provides confidential EAP services to staff, employees and their household members including the following: behavioral health assessment, solution focused short-term counseling, referral to appropriate level of care, crisis intervention and follow-up.
• Serves as liaison, with client’s permission, between EAP clients, supervisory personnel, and referral resources to ensure follow-up and successful connection to resources as needed.
• Provides mental health and substance disorder assessments.
• Follows standard operating procedures and practices for EAP service delivery that ensure client confidentiality, and timely, ethical and quality services.
• Provides crisis intervention for individual employees in response to traumatic incidents as needed.
• Maintains timely case documentation in confidential files with data accessible for EAP utilization reporting and program evaluation
• Develops, updates, coordinates and evaluates information and referral resources, including internal and community referral resources that provide affordable, high-quality services to EAP clients.
• Consults with MGB-wide managers and supervisors about potential referrals to the EAP and workgroup issues, assessing the need and appropriate intervention.
• Collaborates with Occupational Health, Employee Relations, Human Resources, and other relevant departments about problems with employees.
• Delivers employee orientations to familiarize employee population with EAP services and delivers EAP work-life and well-being training as needed.
• Facilitates and presents workshops and seminars on a variety of issues that raise awareness and/or enhance employees’ well-being in the workplace.
• Contributes to the support of the program’s overall goals and objectives through participation in meetings and activities.
• Adheres to federal, state, and professional laws and regulations regarding all the above matters.
• Participates in professional EAP organizations, and in-service and other training.

Employee Assistance Program Counselor

Pharmacist

• The Senior Pharmacist is responsible for processing medication orders entered in provider-order-entry (and written) by the prescribers
• for promptly and accurately providing medications for administration to patients
• for supplying pertinent, timely, and accurate information to health care workers and patients for the safe and effective use of medications
• The Senior Pharmacist is also responsible for representing the Pharmacy on key programs, such as nutrition support, the Safety Committee, etc.
• This includes acting as a liaison, serving on committees as appropriate, recommending policies and procedures, and reviewing drug and supply requirements for that program
• Coordinates daily workload to coincide with needs of the department
• Checks medication fills (Cassette, Omnicells, Floor Stock, etc.)
• Prepares and processes IV Admixtures
• Processes a sufficient quantity of prescriber medication orders
• Provides drug consultations with all health care personnel and patients
• Detects and assists in documenting adverse drug events. this includes adverse drug reactions, medication errors, and near misses
• Performs and documents target drug interventions
• Maintains necessary record keeping
• provides training/in-service education to Pharmacy staff
• provides training/in-service education to Nursing and/or medical staff
• Ensures that proper drug security and control is performed throughout the day
• completed assigned medication inventory assignments
• Performs extra DUTIES upon request of Pharmacy Director and/or Assistant Director

Senior Pharmacist

Administrative Assistant

• Act as point of contact for the Division – send out memos, surveys, notifications, etc.
• Provides direct support to the Division Chief, Associate Chief and other senior faculty
• Assist with general office operations, such as back-up timekeeping
• Create and maintain Division specific Standard Operation Procedures (SOP)

Administrative Assistant I

Operations

• Provide operations management, identify operational inefficiencies, operational flow, quality improvement, performance measurement, and implementation of new practices
• Ensure compliance with patient care quality standards and all related regulatory requirements
• Management of clinical staff, staff scheduling, triage duties, and is a resource to staff
• Development of fiscal operating budget, ongoing assessment, investigating practices to remain within the budget and opportunities for improvement, and assists in variance reporting
• Management of clinical activities for students to ensure they are meeting core curriculum requirements and encourage opportunities for future employment within MGB
• Ensures compliance of all regulatory obligations (federal, state, etc.) and industry trends

MRI Operations Manager

• Support the administrative, operational, and research infrastructure of the Division of Pharmacoepidemiology and Pharmacoeconomics
• Oversee and coordinate a team of approximately 6 research assistants
• Assess current and future project coverage needs and manage hiring and onboarding workflows
• Coordinate day-to-day operational activities that support Division faculty, fellows, research assistants, programmers, and administrative staff
• Manage federal, state, and industry data use agreement submissions

Operations Manager

• Manage and coordinate activities of the liaison team
• Coordinate referral process for patient transitions
• Support census management to meet admission budget targets
• Validate patient assessment information and ensure compliance with healthcare regulations

Admissions Manager

Events

• Manage a team of 2-3 direct reports
• Lead the strategic development, planning, and implementation of MGB’s portfolio of signature fundraising events
• Design and execute multi-year event strategies aligned with institutional priorities and fundraising goals
• Develop and manage comprehensive annual fundraising plans, budgets, timelines, and revenue projections for luncheons, galas, and other signature programs
• Ensure exceptional donor, volunteer, and guest experiences that reflect MGB’s brand and mission
• Oversee all aspects of event production, including venues, vendors, programs, sponsorships, and logistics
• Lead the recruitment, onboarding, training, and management of volunteer leadership and event committees
• Build strong, trusted relationships with volunteer chairs and committee members
• Develop and implement best practices for volunteer engagement, stewardship, and recognition
• Partner with gift officers and leadership to identify, cultivate, and steward prospective volunteer leaders
• Provide ongoing guidance, support, and accountability to volunteers to maximize fundraising and participation outcomes
• Drive achievement of annual fundraising goals for signature events
• Partner closely with frontline fundraisers to support solicitation strategies, sponsorship development, and donor cultivation
• Develop targeted approaches to maximize sponsorships, ticket sales, and philanthropic giving
• Analyze performance metrics and adjust strategies to optimize results
• Develop and manage event budgets, ensuring strong financial stewardship and return on investment
• Monitor timelines, deliverables, and vendor contracts
• Implement systems for tracking revenue, expenses, and engagement outcomes
• Prepare reports and presentations for senior leadership and key stakeholders
• Collaborate with institute leadership, gift officers, communications, events, and operations teams
• Serve as a key liaison between volunteers, donors, and internal partners
• Contribute to broader leadership engagement and fundraising initiatives

Director, Signature Events

Vice President

• Contribute to the achievement and sustained growth of $1B in annual philanthropic support
• Oversee a defined portfolio of high level constituents who require 24/7, year round support
• Serve as the primary client service liaison
• Provide strategic input on donor engagement, cultivation, and stewardship initiatives
• Partner closely with senior administrative and clinical leaders
• Lead cultivation and stewardship efforts for top-tier donors

Associate Vice President

• Supports daily operations and continuous improvement of Mass General Brigham’s Virtual Care programs
• Optimizing workflows, troubleshooting issues, and enhancing access, quality, and efficiency across virtual care delivery
• Collaborates with clinical, operational, and technical stakeholders to collect, analyze, and present data
• Monitors and analyzes performance metrics to identify trends, evaluate program outcomes, and identify opportunities for improvement