Employee Assistance Program Counselor

Mass General Brigham

EAP Counselor providing support and resources to Mass General Brigham employees and their families. Aiming to enhance work satisfaction and well-being through clinical services and educational programs.

Posted 5/20/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $73,341 - $90,750 per yearWebsite

About the role

Key responsibilities & impact

Provides confidential EAP services to staff, employees and their household members including the following: behavioral health assessment, solution focused short-term counseling, referral to appropriate level of care, crisis intervention and follow-up.
Serves as liaison, with client’s permission, between EAP clients, supervisory personnel, and referral resources to ensure follow-up and successful connection to resources as needed.
Provides mental health and substance disorder assessments.
Follows standard operating procedures and practices for EAP service delivery that ensure client confidentiality, and timely, ethical and quality services.
Provides crisis intervention for individual employees in response to traumatic incidents as needed.
Maintains timely case documentation in confidential files with data accessible for EAP utilization reporting and program evaluation
Develops, updates, coordinates and evaluates information and referral resources, including internal and community referral resources that provide affordable, high-quality services to EAP clients.
Consults with MGB-wide managers and supervisors about potential referrals to the EAP and workgroup issues, assessing the need and appropriate intervention.
Collaborates with Occupational Health, Employee Relations, Human Resources, and other relevant departments about problems with employees.
Delivers employee orientations to familiarize employee population with EAP services and delivers EAP work-life and well-being training as needed.
Facilitates and presents workshops and seminars on a variety of issues that raise awareness and/or enhance employees’ well-being in the workplace.
Contributes to the support of the program’s overall goals and objectives through participation in meetings and activities.
Adheres to federal, state, and professional laws and regulations regarding all the above matters.
Participates in professional EAP organizations, and in-service and other training.

Requirements

What you’ll need

Minimum of a master’s degree in social work, counseling psychology or related clinical human service discipline or a registered nurse with psychiatric experience
License required
Training and clinical experience in chemical dependency preferred
Attainment and maintenance of Certified Employee Assistance Professional (CEAP) if candidate does not already have it
Knowledge of diverse issues and needs of various multicultural, ethnic, socio-economic, educational, age-specific and gender populations found within the organization
Working knowledge of and ability to intervene in a broad range of clinical problems such as family, interpersonal, parent-child, substance abuse, and suicide/homicide risk
Excellent verbal and written communication

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

behavioral health assessmentsolution focused short-term counselingcrisis interventionmental health assessmentssubstance disorder assessmentscase documentationinformation and referral resourcesemployee orientationswork-life trainingworkshop facilitation

Soft Skills

communicationcollaborationconsultationproblem-solvingethical practicecultural competencyorganizational skillstraining deliveryinterpersonal skillsevaluation

Certifications

Licensed social workerCertified Employee Assistance Professional (CEAP)