Mass General Brigham

Clinical Research

• Provides assistance on clinical research studies, including recruiting, evaluating, and consenting patients for studies
• Collecting and organizing patient data
• Scheduling patients for study visits
• Performing clinical tests such as phlebotomy, EKGs, etc.
• Maintaining and updating data generated by the study
• Reviews proposals for compliance with sponsor and organizational guidelines; verifies that all sponsor requirements are met
• Preparing data for analysis and data entry
• Documents patient visits and procedures
• Assists with regulatory binders and QA/QC Procedures
• Assists with interviewing study subjects
• Assists with study regulator submissions

Clinical Research Coordinator I

Community Health Worker

• Conduct in-depth assessments of patient needs, goals, and barriers to achieving good health outcomes.
• Provide advanced health education and coaching to individuals and families to promote healthy behaviors and self-management of chronic conditions.
• Collaborate with healthcare providers to develop and implement care plans for patients with complex health needs.
• Assist patients in navigating the healthcare system and accessing appropriate services, including health insurance and social services.
• Provide ongoing follow-up and support to patients to ensure continuity of care and successful achievement of health goals.
• Develop and implement health promotion programs and activities to address community health needs.
• Collect data and maintain accurate records of patient interactions and outcomes.
• Attend meetings and trainings related to community health promotion and education.

Program Assistant

• Provide administrative support for the BWH Living Donor center
• Work closely with the Living Kidney Donor Transplant RN Coordinators and multidisciplinary team
• Provide direct support for all administrative needs and care logistics related to living kidney donation
• Supports chart initiation, preparation and maintenance, requests medical records/test results, scans patient records, and mails supplies
• Schedules patient appointments and takes ownership of regulatory-mandated patient follow-up, including data collection and database management
• Serves as a first point of contact for non-clinical questions/issues regarding the living kidney donor transplant program and patient appointments
• Triages messages and communications to RN Coordinators as appropriate
• Maintains patient education materials
• Provides backup support for Practice Assistants and Administrative Assistant as needed/requested
• Activities include answering main telephone line, booking appointments, scheduling surgeries, checking in patients for appointments, and general office support
• Project Management to support program development and coordination for various projects
• Data entry and management of the National Kidney Registry and coordination with the hospital/OR
• Composes and distributes service line or program communications including newsletters, updates, articles, etc.

Practice Assistant II – Kidney, Living Donor Transplant Program

Research Scientist

• Manage and contribute to the coordination of multiple projects related to the scientific evaluation of a range of integrative therapies
• Work with a Project Manager to finalize study protocols
• Oversee communications with IRBs
• Recruit patients, administer phone screens, administer informed consent, enroll patients
• Perform data collection, interpretation, and manuscript preparation
• Manage the experience of subjects throughout a study

Research Assistant II

Program Manager

• Coordinating the administrative aspects of up to 5 clinical fellowship training programs in the Department of Pathology
• Recruiting and onboarding fellows
• Developing projects
• Analyzing administrative workflow
• Maintaining databases
• Communicating with faculty and fellows regarding a range of issues
• Managing internal and external program relations
• Long-range planning
• Coordinating Fellowship academic research participation and investigation per program requirements
• Serving as a central resource for educational activities for all fellowship programs
• Managing Fellowship rotation schedules
• Assisting all Fellowship Directors with individual Fellow compliance to academic requirements and hospital regulations
• Continually assessing and managing a wide range of programmatic issues
• Providing input into developing education budget and monitoring/maintenance of these activities

Education Program Manager

Director

• Build and actively manage a portfolio of prospects and donors
• Meet annual fundraising targets from new and existing donors. Fundraising and performance metrics are reestablished annually.
• Conduct donor meetings and prospect qualifications annually through both proactive and reactive donor identification and engagement.
• Successfully solicit gifts, working with other faculty, volunteers, and administrative staff as appropriate.
• Formulate, document and execute prospect and donor moves management strategies.
• Fully document work in the donor database, Blackbaud CRM.
• Work with prospects to develop and enhance the relationship to and connection with Mass Eye and Ear and Mass General Brigham, ultimately leveraging that relationship to maximize philanthropic giving.
• Collaborate with colleagues across fundraising teams to achieve team and overall Development Office fundraising goals.
• Create, maintain and strengthen collaborative relationships with hospital and institutional partners, meeting with them regularly to encourage and support their engagement in philanthropic efforts, and provide progress updates.
• Develop an understanding of the research, clinical, teaching and community missions at Mass Eye and Ear and Mass General Brigham, and of all giving opportunities (including planned gifts and unrestricted), and cross-team disciplines, and collaborate with colleagues across the department to produce case statements and proposals.

Director of Development

Manager

• Oversees the day-to-day administrative performance of secretarial and clinical support staff
• Evaluates daily staffing needs and coordinates replacement of staff
• Performs hiring, orientation, and evaluation of staff
• Ensures that all mandatory training is completed by staff
• Collaborates with practice leaders on the preparation of the practice's annual budgets
• Oversees the department’s payroll, including the resolution of payroll issues

Practice Manager

Medical Assistant

• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Show patients to examination rooms and prepare necessary equipment for healthcare providers.
• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
• Clean and sterilize instruments and dispose of contaminated supplies.

Medical Assistant – Radiation Oncology

Assistant

• Functions as a member of the patient care team under the direction of the RN
• Supports the RN with clinical tasks, including blood glucose monitoring and completing EKGs
• Responds to the needs of patients and family members
• Assures the practice of the Patient and Family Centered Care Model

Certified Nursing Assistant

General

• Responsible for assisting radiology technologists and radiologists with various tasks
• Greet and prepare patients for radiology procedures, explaining the imaging process and answering any questions they may have
• Prepare and arrange radiology equipment, including X-ray machines, CT scanners, MRI machines, and ultrasound devices, for imaging procedures
• Help position patients correctly on the imaging table or in the appropriate standing/sitting position to obtain clear and accurate images
• Assist radiology technologists with image processing tasks, such as labeling and organizing digital images, and transferring them to the Picture Archiving and Communication System (PACS)
• Assist in transporting patients to and from the radiology department, ensuring their safety and comfort during the process
• Keep track of supplies, including contrast agents, gowns, and other necessary items in the radiology department
• Maintain accurate records of patient procedures, ensuring that all relevant information is documented properly for medical records and billing purposes

Imaging Tech Aide

Technician

• Responsible for maintaining laboratory equipment, organizing and preparing samples, conducting experiments, and recording and analyzing data
• Prepare and handle samples, reagents, and solutions, ensuring accuracy and adherence to safety guidelines
• Operate and maintain laboratory equipment and instruments, conducting routine calibration and troubleshooting as needed
• Record experimental data accurately and maintain organized records of procedures, protocols, and results
• Compile and analyze data using appropriate statistical and analytical methods
• Assist in data interpretation and presentation, contributing to research findings and reports

Research Technician I

Scheduler

• Independently coordinate a high volume of elective gynecologic surgeries, cesarean sections, and labor inductions
• Collaborate closely with surgeons, providers, and the childbirth center while managing surgical schedules
• Perform patient registration, and scheduling processes

Surgical Scheduler, OBGYN

• Conduct oral food challenges and drug challenges
• Perform skin prick and intradermal allergy testing
• Administer biologic therapies and monitor patient response
• Manage environmental allergen immunotherapy and oral immunotherapy treatments
• Provide comprehensive patient and family education
• Perform phone triage and address patient and parent concerns
• Complete prior authorizations and assist with care coordination

Part-Time RN, Pediatric Allergy

• Perform utilization review to evaluate for appropriate level of care
• Collaborate with appropriate individuals, departments, and payers to ensure appropriateness of admission and reimbursement
• Perform and monitor for quality issues and document in R.L. solutions
• Communicate with attending physician and care coordination nurse around denial of care
• Serve as a resource to staff and physicians about the process of denial of care for Medicare and other insurances
• Coordinate, complete, and track all clinical denials and appeals

Utilization Review Manager

• gain hands-on research experience in partnership with healthcare providers, student-athletes, and researchers
• work directly with healthcare providers at a local high school to administer the CASE to student-athletes recovering from concussion
• play a key role in participant recruitment, screening, enrollment, and informed consent
• scheduling and coordinating study visits
• data collection; regulatory and IRB-related activities; and participant remuneration