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Practice Assistant II – Kidney, Living Donor Transplant Program
Mass General BrighamProviding essential administrative support for the Living Donor Center. Collaborating with multidisciplinary teams and managing patient logistics in renal transplant processes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities, including data management, patient scheduling, and effective communication within a healthcare setting. Proficient in managing electronic medical records and coordinating with multidisciplinary teams to enhance patient care logistics.
Highest-signal resume keywords
Administrative Support ExperienceData Entry and ManagementMicrosoft Office ProficiencyElectronic Medical Records ExperienceProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Data ManagementChart PreparationPatient SchedulingRegulatory ComplianceMedical Record Requests
Soft Skills
Communication SkillsOrganizational SkillsProblem-Solving Skills
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPoint
Industry Keywords
Living Donor CenterKidney DonationPatient Education MaterialsMultidisciplinary Team SupportNational Kidney Registry
About the role
Key responsibilities & impact- Provide administrative support for the BWH Living Donor center
- Work closely with the Living Kidney Donor Transplant RN Coordinators and multidisciplinary team
- Provide direct support for all administrative needs and care logistics related to living kidney donation
- Supports chart initiation, preparation and maintenance, requests medical records/test results, scans patient records, and mails supplies
- Schedules patient appointments and takes ownership of regulatory-mandated patient follow-up, including data collection and database management
- Serves as a first point of contact for non-clinical questions/issues regarding the living kidney donor transplant program and patient appointments
- Triages messages and communications to RN Coordinators as appropriate
- Maintains patient education materials
- Provides backup support for Practice Assistants and Administrative Assistant as needed/requested
- Activities include answering main telephone line, booking appointments, scheduling surgeries, checking in patients for appointments, and general office support
- Project Management to support program development and coordination for various projects
- Data entry and management of the National Kidney Registry and coordination with the hospital/OR
- Composes and distributes service line or program communications including newsletters, updates, articles, etc.
Requirements
What you’ll need- Minimum of high school diploma or GED
- Associates Degree or higher level education strongly preferred, but not required
- Minimum of one year medical office or administrative support experience required
- Training in office systems including Microsoft Word, Excel, and PowerPoint
- Experience with electronic medical records preferred
Benefits
Comp & perks- Comprehensive benefits
- Career advancement opportunities
- Differentials, premiums, and bonuses as applicable
- Recognition programs designed to celebrate your contributions and support your professional growth