Billing Representative II

Mass General Brigham

Maintain accurate billing records for complex customer accounts and process payments. Collaborate to resolve billing discrepancies while supporting junior staff in a fast-paced environment.

Posted 5/20/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $28 per hourWebsite

About the role

Key responsibilities & impact

Responsible for maintenance of accurate billing records of complex customer and/or patient accounts
Process payments and adjustments
Communicate with customers to answer questions or provide information
Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies
Addresses issues of a more complex nature and support junior staff by answering day to day questions
Reprocessing insurance denials and submitting all necessary documentation for payment
Maintain accurate billing records and files
Collaborate with other departments to resolve billing and payment issues
Prepare monthly and quarterly billing reports for management review

Requirements

What you’ll need

High School Diploma or Equivalent required
Experience in billing, finance or collections 2-3 years required
Strong attention to detail
Excellent interpersonal, written and verbal communication skills
Proficient in Microsoft Office Excel and other relevant billing software
Ability to prioritize and manage multiple tasks simultaneously
Ability to work independently and as part of a team
Ability to work in a fast-paced environment

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billingfinancecollectionspayment processinginsurance reprocessingbilling accuracydata analysisreport preparation

Soft Skills

attention to detailinterpersonal communicationwritten communicationverbal communicationtask prioritizationindependenceteam collaborationtime management

Certifications

High School DiplomaEquivalent