Administration Manager – Orthopedics, Ambulatory Contact Center

Mass General Brigham

Administration Manager overseeing operations and administrative leadership within a healthcare organization. Managing daily business functions and ensuring effective operations in Orthopedics Ambulatory Contact Center.

Posted 5/22/2026full-timeSomerville • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $79,560 - $115,720 per yearWebsite

About the role

Key responsibilities & impact

Oversee day-to-day administrative operations, including staff supervision, office management, scheduling, and resource allocation.
Develop and implement policies, procedures, and workflows to support departmental and organizational efficiency.
Collaborate with leadership on strategic planning, process improvement, and performance initiatives.
Manage departmental budgets, monitor expenditures, and ensure cost-effective use of resources.
Coordinate communication across departments and serve as a liaison between the administrative and clinical teams.
Ensure compliance with applicable regulations, accreditation requirements, and internal policies.
Support onboarding, training, and development of administrative staff.
Lead or participate in committees and projects focused on operational improvement, patient experience, or employee engagement.
Prepare reports, dashboards, and documentation to support decision-making and performance monitoring.

Requirements

What you’ll need

Bachelor's Degree in Business Administration or Healthcare Administration or Related Field of Study required
Experience in administrative or operational management in a healthcare or clinical setting 3-5 years required
Experience supervising staff 3-5 years required
Experience managing budgets 3-5 years preferred
Experience and familiarity with regulatory compliance in healthcare 3-5 years preferred

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Recognition programs designed to celebrate contributions and support professional growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budget managementpolicy developmentworkflow implementationreport preparationperformance monitoringresource allocationstaff supervisionstrategic planningprocess improvementcompliance management

Soft Skills

communicationleadershipcollaborationorganizational skillsproblem-solvingemployee engagementtraining and developmentliaison skillsproject managementdecision-making

Certifications

Bachelor's Degree in Business AdministrationBachelor's Degree in Healthcare Administration