Marsh McLennan

Consultant

• Manage and advise client accounts for our large market employers 2000+ lives regarding their medical, dental, life, and disability benefit plans and programs.
• Lead complex client engagements, managing overall service delivery, strategy, financial evaluations, plan design, renewals, business placements, benchmarking, and other studies.
• Develop sophisticated benefits design and renewal strategies.
• Determine the full scope of services provided to clients and set roles/responsibilities within the client team.
• Effectively communicate Mercer's position on the latest industry trends to clients.
• Be accountable for revenue and profitability for client accounts and projects.
• Monitor project success in terms of scope, budget, timeliness, and client satisfaction.
• Generate sales by expanding revenues from existing clients and leading prospecting efforts with new clients.
• Set strategic direction and create demand for new products/services in the marketplace.

Senior Lead Health & Benefits Consultant

• Leverage your existing professional experience and expand your skillset across a wide variety of areas related to population health management
• Develop and create demand for new products/services in the marketplace
• Develop and maintain a working knowledge of carrier and vendor capabilities across sectors that impact our clients to best align those resources to client needs
• Leverage Mercer's size and reputation to negotiate highly competitive fees and solution options from carriers and vendors
• Lead complex client engagements, including managing overall service delivery, strategy, financial evaluations, procurements, implementations, and ongoing monitoring
• Accountable for revenue/profitability for client projects
• Generate sales by expanding revenues from existing clients and by leading prospecting efforts with new clients
• Lead and participate in new business opportunities with sales channel partners
• Incorporate compliance and professional standards into all work processes, including peer review and maintaining required licensure
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools
• Understand the population health management marketplace, with the ability to effectively communicate Mercer's position on latest industry trends to clients

Senior Lead Consultant

Project Manager

• Lead end-to-end delivery of defined benefit implementation projects
• Develop and maintain project and risk plans, including scope, schedule, cost, resources, assumptions, and dependencies
• Monitor project progress and adjust plans to reflect scope changes and evolving business needs
• Leverage AI-enabled tools to improve project delivery, reporting, operational efficiency, and stakeholder experience where appropriate
• Lead project and workstream meetings, documenting actions, decisions, and risks
• Communicate clearly with project teams, stakeholders, and leadership to ensure alignment and accountability
• Manage project risks, issues, and dependencies, and recommend solutions in complex or ambiguous situations
• Negotiate resource needs and coordinate effectively across teams
• Ensure adherence to project management standards, procedures, and best practices
• Assign and oversee work for junior team members and support staff
• Support governance, portfolio oversight, and the continuous improvement of PMO tools, templates, and reporting practices

Senior Project Manager

Risk

• Extract usable data from various raw files and reports to populate internal data sets.
• Create complex analytic reports from internal data sets for McGriff’s service teams for the benefit of clients and prospects.
• Identify emerging trends and analytic opportunities within large data sets.
• Serve as subject matter expert for questions related to all analytic resources, procedures and explanation of reports.
• Actively work to maintain the internal databases through data import and quality assurance.
• Assist in the identification, creation and marketing of analytic reports including creating comprehensive displays for client facing slide decks.
• Build and maintain relationships with team members and business units.
• Support company projects and initiatives.

Senior Risk Analyst

Account Manager

• Work within a team dedicated to providing exceptional client service.
• Exercise independent decisions relating to client analysis of coverage.
• Some market knowledge with a focus on strong client and carrier relationships.
• Be knowledgeable of coverages, carrier guidelines, underwriting, legislative changes.
• Responsibilities range from more transactional tasks such as certificate issuance and invoicing to more complex analytical work, as required in a client centric environment.
• Support Producer and Client Account Executives in managing larger and/or more complex accounts.

Insurance Account Manager – Transportation

• Lead due diligence and transaction execution across deal types
• Manage data requests, virtual data room (VDR) review, and quantitative analyses
• Drive project management and cross-workstream coordination
• Serve as a primary day-to-day client contact and workstream lead
• Develop workforce analytics and financial models
• Support organizational design and culture assessment workstreams
• Lead and develop junior team members
• Contribute to business development

Senior M&A Consultant

Customer Support

• Handle inbound telephone calls and document all interactions in Salesforce
• Respond to both standard and more complex customer inquiries regarding various products and services via phone or email
• Research customer inquiries and follow up with customers as needed via email or outbound calls
• Provide formal, informed responses to correspondence, either verbally or in writing, using all necessary reference materials
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools
• Request additional or missing information from customers via written or verbal communication
• Document client issues and escalate to the appropriate parties for resolution
• Troubleshoot basic website errors and questions
• Assist customers with auto and home insurance policy questions
• Help customers with payments and payment-related questions, policy changes, coverage explanations, rate changes, etc.
• Work a scheduled shift with flexibility as needed

Customer Service Representative

Product Manager

• Lead the product lifecycle for digital products and features, from idea generation through to launch, optimisation and retirement
• Develop and maintain a prioritised product roadmap informed by customer insights, analytics and business strategy
• Champion customer experience across digital products, with a focus on seamless journeys and high usability
• Conduct user research and usability studies in collaboration with design, development and research teams
• Monitor product performance against key metrics and use testing and data insights to improve features and functionality
• Build effective relationships with stakeholders across the business to align priorities, gain support and drive decisions

Digital Product Manager – Adviser, Employer

• Lead the end-to-end delivery of the new public website, from discovery and planning through to launch and transition into business as usual
• Define and maintain the digital product vision, roadmap and delivery plan aligned to organisational strategy and customer outcomes
• Provide direction for the UX and UI of the new website, ensuring the experience is intuitive, accessible and consistent with the Mercer Super brand
• Lead search strategy, including SEO, information architecture, content discoverability and AI visibility across emerging search and answer engines
• Translate customer, business and regulatory needs into prioritised product outcomes while managing scope, risks, dependencies, budget and milestones
• Establish success measures and monitor product performance using customer, commercial and digital experience metrics

Senior Digital Product Manager

Producer

• Help deliver and maintain member and public-facing digital content platforms
• Work across digital production, technical coordination and stakeholder engagement
• Translate business requirements into practical implementation guidance
• Assess technical solutions and recommend approaches for AEM
• Build, update and maintain pages, components and content in AEM
• Support front-end troubleshooting, quality assurance and defect resolution
• Collaborate with marketing, product, technology and vendor teams to deliver digital initiatives
• Identify opportunities to extend digital capability through AEM forms, workflows, component frameworks

Technical Digital Producer

• Support Digital Product Managers in delivering the product roadmap and strategic initiatives
• Own and manage product backlogs
• Translate business requirements into user stories and acceptance criteria
• Work closely with development teams throughout the agile delivery lifecycle
• Facilitate backlog refinement, sprint planning, and demonstrations

Digital Product Owner

IT Support

• Support end-to-end pursuit strategy and delivery for key investment opportunities
• Manage pursuit delivery end to end, coordinating contributors, deadlines and polished collateral
• Develop, edit and maintain modular assets, templates and centralised investment content
• Work with sales, investment specialists and Design to ensure materials are accurate
• Apply quality controls and content standards to improve consistency, efficiency and reusability
• Build relationships with local practice areas, business development and other stakeholders
• Contribute to continuous improvement in pursuit processes, content library and team knowledge sharing

Pursuit Manager, Investments

Financial Planning and Analysis

• Advise institutional clients on investment objectives, policy, asset allocation, manager selection, and ongoing monitoring
• Present capital markets and performance updates to executive committees and stakeholders
• Build portfolio recommendations for large and jumbo clients
• Analyze participant demographics and investment menu structure
• Manage project plans, timelines, and budgets
• Drive business development by expanding existing relationships and cultivating new clients
• Determine clients' requirements and brief the team
• Maintain and expand client relationships
• Ensure that specialist teams are involved in the provision of advice as appropriate
• Peer review reports, adding client-specific information and ensuring client suitability
• Direct the work of employees in a project team and coach/mentor junior colleagues
• Lead efforts to market and expand the investment consulting business

Senior Investment Consultant

Business Intelligence Developer

• Focus on the activities within your line of business, participating in working groups
• Collaborate with national and regional representatives, to create standardized workflows across MMA National
• Support efforts to configure our AMS
• Document all processes and procedures
• Design reporting outputs
• Create client deliverables
• Lead training efforts

Business Process Specialist, BI

Technical Product Manager

• Own and maintain the multi-quarter platform roadmap, prioritizing capability delivery based on business value, dependencies, and regulatory constraints.
• Manage the product backlog end to end, including gathering requirements, writing and refining user stories, and continuously prioritizing work against agreed value criteria.
• Run discovery with stakeholders across all ten business units, identify true capability gaps versus process or adoption issues, and translate findings into scoped product decisions.
• Serve as the primary decision-maker on scope and trade-offs, partner with engineering and business leaders, and escalate only when decisions exceed role authority.
• Build delivery plans, coordinate release readiness, support stakeholder communications, and ensure smooth execution through cutover, UAT, training, and adoption tracking.