Customer Service Representative

Marsh McLennan

Customer Service Representative providing exceptional support and guidance on benefits inquiries for Mercer. Engage with customers through AI-enabled tools and document interactions in Salesforce.

Posted 7/30/2026full-timeHouston • Florida, Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to handle customer inquiries effectively, utilizing technology and AI tools. Proficient in troubleshooting basic issues and managing insurance-related questions while maintaining accurate documentation.

Highest-signal resume keywords

Call Center ExperienceMS Office SuiteBasic Computer TroubleshootingOral And Written Communication SkillsAuto And Home Insurance Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ExperienceBasic Computer TroubleshootingMS Office SuiteSalesforceInsurance Policy Knowledge

Soft Skills

Strong Communication SkillsWillingness To Receive Coaching

Tools & Technologies

SalesforceMS Office Suite

Certifications & Qualifications

P&C License

Industry Keywords

Auto InsuranceHome InsuranceCustomer ServiceTroubleshootingCustomer Inquiries

About the role

Key responsibilities & impact

Handle inbound telephone calls and document all interactions in Salesforce
Respond to both standard and more complex customer inquiries regarding various products and services via phone or email
Research customer inquiries and follow up with customers as needed via email or outbound calls
Provide formal, informed responses to correspondence, either verbally or in writing, using all necessary reference materials
Thrive and be motivated by an environment that embraces AI and technology-enabled tools
Request additional or missing information from customers via written or verbal communication
Document client issues and escalate to the appropriate parties for resolution
Troubleshoot basic website errors and questions
Assist customers with auto and home insurance policy questions
Help customers with payments and payment-related questions, policy changes, coverage explanations, rate changes, etc.
Work a scheduled shift with flexibility as needed

Requirements

What you’ll need

HS diploma or equivalent
At least 6 months of call center experience
At least 6 months of experience using MS Office Suite (Word, PowerPoint, Excel)
Basic computer troubleshooting skills
Strong oral and written communication skills
Willingness to receive coaching and feedback
Bachelor’s degree (preferred)
An active P&C License (preferred)
Previous experience Auto & Home Insurance (preferred)

Benefits

Comp & perks

Professional development opportunities
Interesting work
Supportive leaders
Vibrant and inclusive culture
Health insurance
Flexible work arrangements
Paid time off