Marsh McLennan

Analyst

• Consult, educate, and facilitate improvements across business unit efficiencies, customer experience, and workflow design
• Partner with key stakeholders to optimize service delivery, internal KPIs, and quality controls
• Drive continuous improvement across Business Insurance, Private Client Services, and Employee Health & Benefits
• Identify, plan, and execute initiatives that improve quality, increase productivity, and elevate service levels
• Leverage technology and standardize processes across offices
• Report to the Director of the Business Solutions Team
• Lead LEAN improvement initiatives independently and with cross-functional teams
• Implement projects using Agile methodology and ensure agreed objectives are met
• Participate in national MMA committees related to systems, operations, and training
• Communicate with internal and external customers in oral and written formats
• Present organized, professional, solution-focused information using multiple delivery methods
• Promote open, honest, and proactive two-way communication among stakeholders and vendors

Senior Process Analyst

Client Partner

• Proactively manage client service, renewal activities, and product administration for assigned clients
• Serve as a primary day-to-day contact for clients
• Manage Benefits accounts and develop partnerships with clients’ HR managers and support staff
• Manage service issues, research problems, and present and implement timely solutions
• Assist with RFP bid specifications, obtain census and historical data, analyze quotes, advise on carriers/products, and negotiate with insurance representatives and underwriters
• Prepare and proof client proposals and attend client meetings and presentations
• Manage implementation of new coverage lines and carrier changes, ensuring smooth launches and transitions
• Complete new and renewal business paperwork and internal documentation
• Prepare employee communication materials, including brochures, flyers, and payroll stuffers
• Conduct group education and enrollment meetings at client sites or via webinar
• Proof booklets and contracts; request Schedule As for IRS Form 5500 filings and facilitate signature-ready Form 5500s
• Notify clients of legislative and regulatory changes and assist them in understanding applicability
• Maintain electronic client files, documentation, and records of meetings, issues, and decisions
• Plan, prioritize, and complete assigned account workloads while meeting internal and external deadlines
• Conduct business according to established policies and procedures
• Attend onsite and offsite client meetings as necessary
• Perform other duties as assigned

Senior Client Manager – Employee Health & Benefits

Consultant

• Deliver survey projects on schedule through job matching, client data collection and verification, report generation, client presentations, simple training sessions, and customer support
• Establish connections with clients’ HR/C&B managers and build and maintain strong client relationships
• Interpret survey findings and provide industry- and location-specific insights and advice
• Participate in consulting projects by providing analytical support
• May lead smaller consulting projects

Senior Consultant

Affiliate Manager

• Build relationships with senior-level clients
• Communicate effectively with clients
• Present and tell stories effectively
• Maintain a strong network of potential clients across multiple organizations
• Produce presentations, proposals, and reports for board-level, executive-level, and industry-expert audiences
• Contribute to firm-building activities including training, recruiting, alumni, community, and other HC and firm activities
• Contribute to and lead internal, external, and community special projects
• Mentor consultants, support professionals, and other partners
• Act as a role model and ambassador for firm values internally and externally
• Negotiate project and program pricing to achieve sufficient profitability

Partner

Security Engineer

• Provide day-to-day operational support for identity management systems, including application onboarding, client onboarding and certificate renewals
• Collaborate with cross-functional teams to ensure accurate and timely onboarding of applications, clients and certificate renewals
• Troubleshoot and resolve issues related to identity management systems, including onboarding-related issues
• Monitor system logs and alerts to identify and address potential security or operational issues
• Stay up to date with industry trends and best practices in identity management
• Recommend improvements to enhance system performance and security
• Work with cross-functional teams and provide customer service

Senior Manager – IT Security Engineering

Financial Planning and Analysis

• Develop and execute strategic sales plans to achieve revenue targets and drive healthcare-segment growth
• Partner with Mercer’s Healthcare team and lead RFPs and final-materials presentations
• Collaborate with senior management and stakeholders to define sales strategies and identify market opportunities
• Expand Mercer’s client base in not-for-profit healthcare
• Build and maintain relationships with prospects and industry influencers to generate new business
• Monitor healthcare industry trends, market developments, and regulatory changes and incorporate insights into sales strategies
• Monitor and analyze sales performance, pipeline management, and market trends
• Provide regular reports and insights to senior management
• Identify and advance strategic growth opportunities for Mercer’s Healthcare practice
• Collaborate with marketing and communications teams on targeted marketing for a nonprofit investor audience
• Coordinate RFP and proposal sales activities, internal approvals, and pricing inputs

Healthcare Investment Sales Director

Support Engineer

• Help resolve issues while working with clients, primarily internal peers, IT departments and suppliers
• Provide support until tickets are resolved
• Assist in troubleshooting simple user-reported issues and system-triggered alerts
• Escalate issues to appropriate technology groups
• Support basic Software Development Lifecycle and Change Management processes
• Ensure support documentation and knowledge base content are complete and maintained

IT Product Support Engineer

Manager

• Lead US/Canada payroll projects and work on multiple assignments
• Design, build, and scale AI-enabled applications and agentic systems in production
• Build multi-agent architectures using planner, executor, reviewer, critic, and supervisor patterns
• Develop tool-calling, function-calling, and memory-enabled agents
• Orchestrate workflows using LangChain, LangGraph, and similar frameworks
• Apply DSPy, prompt engineering, and optimization techniques
• Build production-grade AI services in Python
• Integrate Anthropic, OpenAI, and open-source LLM platforms
• Design RAG solutions using vector databases
• Integrate AI systems with enterprise platforms through APIs, workflows, events, and data services
• Implement observability, evaluation, tracing, decision logging, and performance monitoring
• Work within governance, security, privacy, and compliance frameworks
• Lead complex technical delivery across architecture, engineering, governance, and the software development lifecycle
• Collaborate with engineering, product, business, risk, and compliance teams
• Define agent behavior specifications, prompt and policy versioning, and offline evaluation frameworks
• Implement automated testing, guardrails, controlled rollout, telemetry-driven improvement, and continuous optimization
• Implement CI/CD for agent code, prompts, and policies
• Design human-in-the-loop feedback mechanisms
• Monitor and optimize cost, latency, throughput, and behavioral drift
• Produce documentation for compliance, internal audit, and regulatory review
• Mentor teams in modern AI development practices

Senior Manager – Applications Development

Pharmacist

• Analyze Medicaid pharmacy data to support pharmacy efficiencies and rate development
• Present analysis to team members, explaining models, analysis steps, and findings
• Adjust analyses based on feedback
• Use AI and technology-enabled tools
• Work with client and team project managers to define project scope, timelines, and deliverables
• Help develop project documents, including budgets and work plans
• Communicate with clients and project teams about project status and expectations
• Provide expertise and insight to help resolve potential issues
• Manage project scope, budget, and timelines
• Partner with state governments to analyze financial and pharmacy data related to Medicaid, managed care, and fee-for-service delivery

Government Consultant – Pharmacy

Operations

• Crear o vincular cuentas y clientes en los sistemas internos/fiduciarios de Marsh, asegurando registros completos y correctos
• Validar bases de datos y realizar revisión documental para soportar procesos operativos y de servicio
• Gestionar y cruzar información constantemente en Excel mediante fórmulas, cruces de datos y macros cuando aplique
• Revisar y asegurar la calidad de los datos desde el origen para evitar errores posteriores, por ejemplo, en facturación
• Mantener relacionamiento con el negocio y el equipo comercial
• Brindar atención y soporte operativo oportuno, incluyendo soporte a Brasil
• Apoyar las operaciones de seguros y la calidad de datos para el negocio
• Interactuar con stakeholders del negocio para asegurar información correcta desde el inicio

Analista de Operaciones, Portugués Avanzado

• Atender directamente a los funcionarios del cliente, presencialmente y por correo electrónico, gestionando solicitudes y requerimientos de servicio
• Administrar novedades de beneficios, incluyendo altas, bajas, notificaciones y ajustes
• Validar, consolidar y reportar información de nómina al cliente
• Elaborar reportes en Excel
• Coordinar y hacer seguimiento con aseguradoras para ejecutar novedades y resolver incidencias
• Mantener comunicación constante con el cliente y actores internos para asegurar continuidad operativa, orden y trazabilidad de los casos

Analista de Operaciones

• Learn and analyze how systems and processes function across different information technology domains
• Lead and support structured assessments and audits of systems and data, including ISCA and EDV
• Document assessment findings, observations, and recommendations
• Lead and contribute to client deliverables, presentations, and project documentation
• Collaborate with cross-functional teams to translate regulatory requirements into system and data processes
• Analyze, validate, and troubleshoot encounter data across multiple systems
• Deliver accurate, timely, and insightful analysis to project teams
• Engage Medicaid leadership, providers, and beneficiaries to gather feedback and inform program recommendations
• Manage the quality and timeliness of client deliverables
• Communicate regularly and effectively with project teams

Senior Government Consultant – Systems & Encounter Specialist

Broker

• Kundenrisiken aus einer ganzheitlichen Perspektive analysieren und beurteilen
• Nationale und internationale Absicherungskonzepte gestalten
• Versicherungsprogramme ausschreiben, verhandeln und platzieren
• Gelegentlich an Betriebsbesichtigungen teilnehmen
• Policen und Wordings prüfen, vergleichen, bewerten und dokumentieren
• Handlungsempfehlungen aussprechen
• Kunden zu bestehenden Deckungslücken beraten
• Compliance-relevante Sachverhalte einschätzen
• Als Ansprechpartner:in für Kunden, Versicherungspartner und interne Stakeholder in vertragsbezogenen Angelegenheiten fungieren
• Fristgerechte Prämienerhebung verantworten
• Den Vertrieb bei Akquisitionen und Ausschreibungen im Neu- und Bestandsgeschäft fachlich unterstützen
• An internen sparten- und bereichsübergreifenden Projekten arbeiten
• Bestandskunden betreuen und mit relevanten Ansprechpartner:innen kommunizieren

Placement Broker, Haftpflichtversicherung

Actuary

• Lead actuarial due diligence projects for M&A and reinsurance transactions
• Review actuarial reports, data, and models to assess target reserve estimates, loss ratio projections, pricing, and underwriting practices
• Quantify downside risk associated with potential transactions using stochastic models
• Conduct exploratory data analysis on exposure and loss data
• Decompose complex datasets into narratives and recommendations
• Develop executive-level management reports and data visualizations
• Present findings to senior management and C-suite executives
• Develop an industry network through deals, conferences, and other events
• Lead client sales meetings and proposal development
• Partner with management consulting and actuarial practices in the US and globally
• Manage, execute, and deliver client projects
• Oversee large client portfolios, develop executive relationships, mentor teams, and identify practice-growth opportunities

M&A Principal, P&C

Customer Support

• Support production and business applications, monitor application health, and proactively identify and escalate issues
• Handle user-facing production issues, requests, and data or information needs
• Support AI applications through triage, debugging, and troubleshooting
• Maintain understanding of applications, processes, and stakeholders while supporting online business teams
• Triage and clarify incident and service-request tickets with onshore and offshore stakeholders
• Analyze tickets, coordinate with IT teams, and implement technical solutions for software and usability issues
• Monitor application and server health, logs, and alerts; escalate issues and validate fixes through stakeholder testing
• Perform root cause analysis for high-priority incidents and prepare incident reports
• Communicate updates about tickets, deployments, outages, and changes; develop client communications for rollouts, downtime, functionality, training, and documentation
• Ensure adherence to SDLC, change-management, implementation, and support processes
• Produce service-management summary reports and contribute to process and application improvements
• Provide on-call and off-hours support, including weekends, and accommodate off-hours conference calls
• Analyze incident data and logs to identify patterns and improvement opportunities
• Manage improvisation projects in Application Support and participate in ideation and gigs