Marsh McLennan

Client Services Representative

• Process policies, endorsements, audits, and other client documents in the agency management system with a focus on accuracy and timeliness.
• Enter premium related information into the system to create records and invoices.
• Prepare client documents for delivery via email, US Mail or hand delivery.
• Maintain an outstanding level of data integrity in the agency management system so that all fields, documents, and data are accurate, up to date and flow properly to reports and other output documents.
• Provide routine consultation to clients and act as back up to Account Managers in order to assist internal and external clients as much as possible.
• Assist with accounting issues relative to premium and commission discrepancies and accounts receivable.
• Help direct clients with payment instructions, receipt of various premium notices from carriers and finance companies.
• Effectuate premium finance agreements and notices of cancellation, rescission and reinstatement.
• Access and navigate carrier websites to obtain account information and policy documents.
• May request, follow up, and review endorsements or obtain quotes as necessary.
• Manage certificate holder lists.
• Prepare and send renewal and midterm certificates of insurance, evidence of property insurance, auto ID cards and other proofs of insurance.
• Verify coverage for third parties.
• Set and manage diaries to ensure all account activity is progressing effectively.
• Perform other duties as requested

Senior Client Service Representative, Business Insurance

Project Manager

• Manage complex, broad, and/or multi-year projects from end-to-end to deliver business outcomes
• Work closely within high visibility projects and regularly interface with internal senior management; identify subject matter experts on the project(s) at hand
• Build and maintain effective relationships with senior business leadership
• Become a trusted advisor and help facilitate timely decision making and trade-offs throughout all relevant project stages
• Negotiate resource requirements with responsible management when faced with conflicts in priorities

Government Consultant, Project Manager – PMO

People Operations

• Partner with business leaders as a Change subject matter expert and trusted advisor
• Lead and run change projects, partnering with Business Leaders, Program and Project managers
• Understands the impact of changes; identify & manage change risks & issues and anticipate points of resistance
• Mitigate or address the concerns, escalating issues in a timely manner
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner
• Oversee development of actionable and targeted change management plans – including communication plan, stakeholder analysis, communications and training plans
• Define and measure success metrics and monitor change progress with a particular focus on adoption
• Influence business leaders and key stakeholders, to help them think about change from a people focused prospective
• Work with business stakeholders, change champions/agents to prepare affected business areas and colleagues for transition to new ways of working

Change Manager – Organizational Design, People Change

Data Analyst

• Ensure the execution of our analytics platform and measure the impact of our efforts
• Review detailed information, analyze data in relation to specific business goals, and present findings in clear, actionable formats
• Create and refine analytical tools that benefit our clients
• Take ownership of the accurate and timely production of team reports

Employee Benefits Data Analyst

Consultant

• Contribute to execution and management of clients projects delivery in line with strategic directions
• Perform analysis and develop client ready reports
• Prepare presentation and templates using project management tools
• Estimate hours for the project team and prepare timelines for project milestones
• Contribute and advise Remuneration Committees and HR Directors on reward strategy, shareholder consultation, corporate governance, pay regulation, ESG regulation and practices
• Assist with the drafting of Director’s Remuneration Reports, providing pay and benefits benchmarking
• Prioritize project activities to manage the workload and meet project deadlines
• Work closely with team members to ensure that all project requirements, deadlines, and schedules are on track
• Conduct client interviews, facilitate focus groups, and deliver training
• Conduct research and analysis to ensure competitive total rewards offerings
• Support Senior Colleagues in the development of commercial proposals
• Maintain awareness of market trends, competitor activity, products and services
• Support in developing the business and the intellectual capital of the Reward Practice

Senior Consultant – Compensation Consulting

Product Manager

• Develop and communicate a clear product vision and strategy aligned with business goals and user needs
• Create and manage the product backlog, prioritising user stories, features, and technical tasks in collaboration with development teams
• Gather and analyse system requirements from stakeholders to ensure comprehensive understanding of project scope and objectives
• Define detailed requirements, user stories, and acceptance criteria for development teams
• Collaborate cross-functionally with developers, designers, testers, and other team members to ensure shared understanding and smooth delivery
• Plan and coordinate releases, monitor progress, and support user acceptance testing to ensure quality and timely delivery
• Continuously gather feedback to refine the product backlog and improve the product offering

Digital Product Owner

Manager

• Manage the problem management process, ensuring data accuracy and precise trend reporting.
• Analyse complex problem records to identify root causes and implement effective solutions.
• Collaborate with cross-functional teams to improve processes.
• Communicate findings clearly to stakeholders.
• Determine root cause, resolution, and recommend improvements to prevent recurrence.
• Analyse incident volumes and trends to identify process or technological improvements.
• Conduct post-mortem investigations on critical incidents and create documentation detailing the incident and remediation steps.
• Help manage service relationships by chairing Problem Boards and other meetings that review outages, resolutions, and corrective actions.
• Provide clear and timely communication regarding the progress of individual problems.
• Collaborate with onshore and offshore colleagues to facilitate problem management.

Problem Manager

General Counsel

• Provide strategic advisory and business-partnering support in regulatory litigation
• Manage investigations and enforcement actions and advise on regulatory risks
• Represent the company in negotiations, mediations, and dispute resolution
• Conduct investigations and develop strategies to resolve disputes
• Develop and present training on key topics relevant to the business
• Manage external service providers including external legal firms and experts

Senior Legal Counsel – Regulatory and Disputes

• Manage the claims lifecycle for work-related and non-work-related injuries
• Lead salary continuance/income protection and rehabilitation coordination
• Provide coaching to People Managers and collaborate with HR Managers
• Maintain accurate case records and oversee operational reporting
• Support Health and safety and wellbeing programs

WHS Manager

• Direct liaison with stakeholders such as customers, executors, beneficiaries, solicitors, advisers, insurers, and the Trustee regarding claims management for deceased estates, total and permanent disablement, permanent incapacity, and terminal illness
• Take ownership of all customer requests and issues and follow them through to completion
• Record and monitor case details/progress using the Case Management workflow system
• Collate and review correspondence from all claimants to build a complete picture of the case
• Prepare recommendations for the Trustee, ensuring compliance with rules and regulatory policy requirements

Case Manager

Analyst

• Helps to investigate, triage, diagnose and resolve issues
• Works with clients, IT departments, and suppliers
• Provides support until tickets are resolved
• Assists in troubleshooting activities and service issues
• Supports business critical applications and monitoring
• Ensures adherence to implementation and change management processes
• Completes and maintains support documentation
• Supports technology related projects with minimal production impact

IT Product Support Analyst

Financial Planning and Analysis

• Asset Liability Management (ALM) analyses for various investor types
• Portfolio construction using mathematical optimization methods
• Stochastic modeling of capital market risks
• Further development of the existing in-house/proprietary tool landscape
• Asset manager performance evaluation and selection
• Research on selected topics and asset managers

Investment Consultant – Quantitative Investments

Sales

• Develop and execute strategic sales plans to achieve revenue targets and drive business growth within the public segment
• Collaborate with senior management and other key stakeholders to define sales strategies, identify market opportunities, and develop innovative approaches to expand the client base in public sector markets
• Build and maintain strong relationships with key clients, prospects, and industry influencers, leveraging these relationships to generate new business and enhance the organization's reputation
• Stay updated on industry trends, market developments, and regulatory changes affecting the public segment, and incorporate this knowledge into sales strategies and client interactions
• Work closely with internal teams, to ensure seamless coordination and delivery of public segment solutions to clients
• Monitor and analyze sales performance, pipeline management, and market trends, providing regular reports and insights to senior management
• Contribute to identifying and advancing strategic growth opportunities supporting Mercer’s public segment expansion
• Collaborate with marketing and communications teams to develop and execute targeted marketing
• Coordinate all sales activities related to RFP completion by securing necessary approvals from the Public Fund Vetting Committee (PFVC) along with associated form submissions, obtaining approvals from Public Fund Segment Leader and the Global Sales Pricing Group (GSPG) for deal pricing, and confirming the assignment of consulting teams

Public Funds Sales Director

• Support the Client Services and Sales teams with high quality work to ensure client needs and expectations are met
• Handle key responsibilities such as data gathering and management, soliciting quotes from carrier partners, issuing, assisting with the renewal process
• Coordinate and execute client project plans and periodic presentations with service teams and sales partners
• Pull, analyze, and validate benchmark survey data and summarize findings for internal teams and client materials
• Conduct research for client projects, gather vendor information, and prepare presentation materials
• Manage open enrollment communications and other employee-facing materials; review plan documents for design accuracy and discrepancies
• Respond promptly and professionally to client inquiries via phone, email, and other channels

Client Service Associate

• Deliver impactful consulting interventions that leverage fleet safety insights to assess, control, and prevent workplace health and safety risks.
• Conduct Fleet Safety Audits and Risk Evaluations: design and implement comprehensive fleet safety audits and hazard assessments across diverse client sites, identifying compliance gaps (FMSCA/DOT) and prioritizing corrective actions.
• Analyze client losses, near miss, and incident data to identify trends and root causes.
• Propose targeted, data-driven interventions that clients adopt to reduce risk and total cost of risk.
• Collaborate with clients to develop and implement written safety programs, job hazard analyses, and emergency response plans.
• Influence clients to implement prioritized corrective actions within agreed timelines, resulting in measurable improvements in safety metrics.
• Develop and deliver engaging safety training programs for client managers, supervisors, and frontline employees.
• Monitor regulatory changes and advise clients on impacts and implementation strategies.
• Scope, plan, and execute multiple consulting projects on time and within budget, maintaining high-quality deliverables.