Senior Client Manager – Employee Health & Benefits

Marsh McLennan

Senior Client Manager managing employee health benefits for Marsh McLennan Agency clients. Overseeing renewals, carrier solutions, compliance documentation, and employee enrollment communications.

Posted 8/11/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client management and benefits administration, with a strong focus on effective communication, problem-solving, and relationship-building. Proficient in managing service issues, conducting educational meetings, and ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Client ManagementBenefits AdministrationPublic SpeakingMicrosoft Office ProficiencyArizona Health, Life And Disability License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Group Benefits ManagementMathematical FormulasRFP Bid SpecificationsProposal PreparationIRS Form 5500 FilingsDocumentation ManagementClient Communication MaterialsEnrollment MeetingsProblem Research And ResolutionAccount Workload Management

Soft Skills

Effective CommunicationTime ManagementOrganizational SkillsMultitaskingRelationship Building

Tools & Technologies

Applied EPICMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Arizona Health LicenseArizona Life LicenseArizona Disability LicenseRHUREBCCEBSCBP

Industry Keywords

Client ServiceRenewal ActivitiesInsurance RepresentativesCarrier ChangesLegislative ChangesCross-Functional TeamsClient ProposalsEmployee CommunicationGroup EducationClient Meetings

About the role

Key responsibilities & impact

Proactively manage client service, renewal activities, and product administration for assigned clients
Serve as a primary day-to-day contact for clients
Manage Benefits accounts and develop partnerships with clients’ HR managers and support staff
Manage service issues, research problems, and present and implement timely solutions
Assist with RFP bid specifications, obtain census and historical data, analyze quotes, advise on carriers/products, and negotiate with insurance representatives and underwriters
Prepare and proof client proposals and attend client meetings and presentations
Manage implementation of new coverage lines and carrier changes, ensuring smooth launches and transitions
Complete new and renewal business paperwork and internal documentation
Prepare employee communication materials, including brochures, flyers, and payroll stuffers
Conduct group education and enrollment meetings at client sites or via webinar
Proof booklets and contracts; request Schedule As for IRS Form 5500 filings and facilitate signature-ready Form 5500s
Notify clients of legislative and regulatory changes and assist them in understanding applicability
Maintain electronic client files, documentation, and records of meetings, issues, and decisions
Plan, prioritize, and complete assigned account workloads while meeting internal and external deadlines
Conduct business according to established policies and procedures
Attend onsite and offsite client meetings as necessary
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
3+ years in group benefits, including at least 1+ year in a Client Manager or similar-level role
Licensed in Arizona Health, Life and Disability, or ability to be licensed within 60 days of employment
Ability to develop and work with mathematical formulas
Effective written and verbal communication with internal and external parties
Ability to conduct education and enrollment meetings and comfort with public speaking
Excellent time management, organizational, and multitasking skills with high attention to detail
Ability to build and maintain effective relationships with clients, carriers, and peers
Ability to work independently and in cross-functional teams
Proficiency in Microsoft Office products: Outlook, Word, Excel, and PowerPoint
Preferred: Some college or technical training in a related discipline
Preferred: Continuing education such as RHU, REBC, CEBS, or CBP
Preferred: Experience using Applied EPIC