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IT Product Support Engineer
Marsh McLennanIT Product Support Engineer resolving user issues, alerts, and tickets for Marsh, a global risk and management consultancy. Supporting IT teams, suppliers, and clients through troubleshooting, escalation, and knowledge-base maintenance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in troubleshooting user-reported issues and system-triggered alerts while supporting Software Development Lifecycle and Change Management processes. Capable of creating and maintaining comprehensive support documentation and knowledge base content.
Highest-signal resume keywords
Troubleshooting User-Reported IssuesTroubleshooting System-Triggered AlertsEscalation to Technology GroupsSoftware Development Lifecycle KnowledgeChange Management Knowledge
ATS Keywords
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Hard Skills
TroubleshootingSoftware Development LifecycleChange ManagementSupport DocumentationKnowledge Base Maintenance
About the role
Key responsibilities & impact- Help resolve issues while working with clients, primarily internal peers, IT departments and suppliers
- Provide support until tickets are resolved
- Assist in troubleshooting simple user-reported issues and system-triggered alerts
- Escalate issues to appropriate technology groups
- Support basic Software Development Lifecycle and Change Management processes
- Ensure support documentation and knowledge base content are complete and maintained
Requirements
What you’ll need- Ability to troubleshoot simple issues reported by users
- Ability to troubleshoot system-triggered alerts
- Ability to escalate issues to appropriate technology groups
- Basic knowledge of Software Development Lifecycle processes
- Basic knowledge of Change Management processes
- Ability to create and maintain support documentation and knowledge base content
- Ability to work in the office or onsite with clients at least three days per week
Benefits
Comp & perks- Hybrid work with flexibility to work remotely
- Collaboration, connections and professional development benefits from working together in the office
- Diverse, inclusive and flexible work environment