Marsh McLennan

Salesforce Developer

• Provide hands-on technical leadership and architecture direction for Marsh McLennan Agency’s Salesforce ecosystem.
• Partner closely with business stakeholders, platform leadership, administrators, developers, and enterprise technology teams to design scalable, secure, and sustainable Salesforce solutions.
• Help shape and maintain the technical roadmap for MMA’s Salesforce platform.
• Provide architecture oversight across Sales Cloud, Service Cloud, Experience Cloud, Pardot / Marketing Cloud Account Engagement, integrations, workflow automation, reporting, and related platform capabilities.
• Establish technical standards, guide solution design, review configuration and code approaches, support DevOps and release management practices, and help ensure the platform evolves in alignment with business needs and enterprise technology standards.

Lead Technical Architect – Salesforce Platform

Executive

• Lead on the creation of our analytical reports for specific Portfolio Solutions
• Ensure accuracy of the data and keeping within our Key Performance Indicators for quality, accuracy and timeliness
• Respond to queries within agreed appropriate time frames from both internal and external stakeholders
• Implement validation & reconciliation exercises with the data produced.
• Produce ad hoc reports or data enrichment tasks as required
• Attend regular Insurer Partner meetings
• Assist with maintenance and upkeep of the team’s intranet pages.
• Other tasks as directed.

Product Executive

Sales

• Lead prospect identification and account expansion strategies within a specific geography or specialty, driving growth and new business opportunities.
• Liaise with clients and accounts to identify cross-selling opportunities and deliver tailored solutions that address their business needs.
• Coach team members on sales strategies, including cold calling, presentation development, negotiation, and relationship management, to support team enablement.
• Partner with Core Health Consultants to develop and strengthen relationships.
• Build and maintain relationships with external partners.
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools.

Voluntary Benefits Sales Professional

Support Engineer

• Support the design, implementation, and ongoing support of the platform.
• Be responsible for maintenance, configuration and troubleshooting of the FinancialForce (Certinia) modules, end user work request, incident tickets, process changes, and regular system maintenance.
• Maintain and administer user access, security settings, application configuration, maintenance, and improvement of our FinancialForce (Certinia) tool.
• Work with the various Business segments and technology teams to develop and implement new business processes within FinancialForce (Certinia).
• Customize FinancialForce (Certinia) to fit business needs, with the ability to create custom objects, fields, and formulas.
• Actively identify and implement process improvements within the FinancialForce (Certinia) platform.
• Provide training, documentation, and assistance to users on the FinancialForce (Certinia) functionality.
• Ensure system integrity and security, manage user roles and profiles, and perform regular system audits.
• Upgrade and configure FinancialForce (Certinia) for optimal performance and integrations.

Senior Engineer – IT Product Support

Account Executive

• Provide support to help clients coordinate solutions, manage accounts, obtain advice and administer plans.
• Ensures customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs.
• Resolve and oversees customer issues surrounding consulting, information, and software services, solutions, and products.
• Serve as a thought leader within the organization and complies with all compliance, professional and transparency standards to better serve clients.
• Monitor the retention of business and generates new business.
• Help establish the growth and retention strategy for account team and monitors implementation.
• Ensure the success of relationships with moderately complex clients, prospects, client teams and producers to provide best in class service and drive growth.

Account Executive – Commercial Property & Casualty, Corporate Brokerage Practice

IT Support

• Enable business and IT leaders to make investment decisions that balance current operational demands and strategic vision
• Provide technology guidance, road maps, principles, and best practices within Capability Domains
• Evaluate existing projects and assess required business capabilities
• Create and drive architectural roadmaps that drive business transformation

Enterprise Architect

Data Analyst

• Collaborate with colleagues and clients at all levels from your very first day
• Develop tailored solutions for clients around the globe
• Engage in discussions with clients and colleagues to share ideas
• Implement various prototypes while assessing their effectiveness

Analyst – Data & Analytics Team

Data Scientist

• Lead specific compensation data products and manage their performance and development
• Set and communicate product strategy aligned with business goals and client needs
• Improve existing products and help develop and launch new offerings
• Analyze survey results and turn findings into clear insights and client-facing stories
• Recommend product changes, priorities, and pricing to leadership
• Work with internal teams and clients to deliver effective, high-quality solutions on time

Compensation Data Product Manager

General

• Create proposal and presentation templates aligned with client requirements and company branding
• Develop and drive internal work plans based on external deadlines — and hold pursuit teams accountable
• Research and draft responses to proposal questions in collaboration with subject matter experts
• Own master documents and incorporate multiple rounds of edits through completion
• Facilitate strategy discussions to identify client-centered value propositions and differentiators
• Write creative, persuasive executive summaries that follow best-practice approaches
• Partner with a graphic designer to develop engaging finalist presentation materials

Proposal Specialist

Client Services Representative

• Support the Account Management and Sales teams, ensuring the clients’ needs and expectations are met
• Coordinate and complete the marketing process for new and renewal group business by compiling data, soliciting quotes, monitoring bid requests, corresponding with vendors and preparing complex cost sheets
• Support the process for issuing and managing certificates of insurance
• Prepare client communication materials used in strategic planning, renewal and/or quarterly reviews, finalist presentations, as well as any other client facing interactions during the year

Client Service Associate, Business Insurance

Advisor

• Responsible for client retention and service by providing professional insurance advice and consultation services
• Responsible for reviewing individual client insurance program(s) and proposing additional coverages & limits for client consideration
• Accountable for managing a book of business with clients that average up to $15,000 in revenue
• Perform various service functions on assigned accounts including preparing new & renewal policies, applications & submissions, and loss run reports
• Responsible for managing client renewal process within defined guidelines
• Ensure certificate templates are accurate & up to date
• Issue binders, endorsements, auto ID cards & schedules of insurance
• Maintain client records in Sagitta & ImageRight systems
• Develop a comprehensive network within & outside of the company to assist with decision making
• Be available to mentor less experienced agency employees

Business Unit Client Advisor

Customer Support

• Handle inbound telephone calls and document all interactions in Salesforce
• Respond to both standard and more complex customer inquiries regarding various products and services via phone or email
• Research customer inquiries and follow up with customers as needed via email or outbound calls
• Provide formal, informed responses to correspondence, either verbally or in writing, using all necessary reference materials
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools
• Request additional or missing information from customers via written or verbal communication
• Document client issues and escalate to the appropriate parties for resolution
• Troubleshoot basic website errors and questions
• Assist customers with auto and home insurance policy questions
• Help customers with payments and payment-related questions, policy changes, coverage explanations, rate changes, etc.
• Work a scheduled shift with flexibility as needed

Customer Service Representative

Pharmacist

• Act as the specialty pharmacy resource for your assigned clinical team(s)
• Interpret pharmacy data reporting shared by the benefit administrators
• Participate in discussions with the benefit administrators’ clinical teams
• Work to create summary reports to Mercer H&B teams
• Participate in Pharmacy Practice meetings
• Incorporate compliance and professional standards into all work processes
• Monitor success of projects in terms of client satisfaction
• Establish effective carrier/vendor relationships
• Provide mentoring and coaching to team members
• Assist in the development of ongoing training presentations
• Support wellness consulting projects by providing pharmacy expertise
• Advance clinical program effectiveness by conducting pharmacy assessments
• Assist with other consulting projects as needed

Clinical Pharmacy Consultant

Insurance Underwriter

• Underwrite new submissions to ensure new policies are correct, per guidelines
• Process endorsements, cancellations, and reinstatements, handle billing issues, and complete policy issuance
• Review all underwriting information, including applications, photographs, elevation certificates, and third-party internet resources
• Provide customer service to agents via phone support, online chat, and emails
• Actively participate in group activities, including daily huddles, team meetings, and training opportunities

Junior Underwriter, Flood Insurance

• Act as the lead strategic pharmacy advisor for a group of select mid-market and national accounts, managing overall service delivery, strategy, financial evaluations, plan design review, contract renewal, business placement, and benchmarking.
• Identify current provider performance gaps and make recommendations to control spend and trend.
• Upsell Mercer pharmacy solutions.
• Leverage Mercer’s size and reputation to negotiate highly competitive Pharmacy Benefit Management (PBM) contracts.
• Lead successful regional and national marketing pursuits.
• Delegate effectively to provide developmental opportunities to team members.
• Provide mentoring and coaching to project team members.
• Manage day-to-day account/project management for key MercerRx clients.
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools.