Marsh McLennan

Marketing Analyst

• Maintain current and relevant knowledge of the insurance marketplace and act as an internal market resource and liaison. Meet with carriers to learn of new products, appetites and service enhancements. Build strong and mutually beneficial relationships with carriers and wholesalers.
• Meet with the account team to evaluate account needs and select appropriate markets. Act as a consultant to the team to offer up to date market intelligence on products and services, programs, carrier appetites and guide the marketing strategy for assigned accounts. Provide creative solutions for coverage placement.
• Evaluate risks and determine appropriate coverage and pricing terms to meet client needs. Discuss risks with relevant markets to gauge interest. Create specifications in appropriate systems and order submission creation within agreed upon service levels time frames.
• Control and oversee the submission process. Review drafts of submissions until all corrections and updates have been addressed. Ensure that all current term policy changes occurring during the renewal cycle are captured in submissions.
• Send submissions to selected markets. Follow up quotes. Answer questions and obtain additional information required by underwriters to generate quotes. Negotiate best terms and prices on behalf of clients and favorable commissions on behalf of the agency.
• Obtain revised and final quotes. Compare and evaluate quotes in conjunction with the account team. Select those suitable for presentation to clients.
• Order proposals within service level time frames. Provide all information necessary for the completion of the proposal. Review and order final corrections and revisions to the template. Approve final version. Give instructions for the assembly of proposals as needed, including additional inserts, exhibits, brochures, reports, etc.
• Document all marketing activities in accordance with established procedures so that all account stakeholders can access status reports.
• Order binders from winning markets and alert losing markets of outcome of proposal meetings in a manner that will enhance and demonstrate respect that will foster continued good market relationships. Alert internal service teams about orders to bind. Update all systems to document and finalize marketing cycle.
• Perform other duties as requested, including exercising discretion and judgment in prioritizing workload.

Small Business Insurance Analyst

Manager

• Provide strategic advice to clients navigating the claims process
• Liaise with insurers to resolve coverage issues
• Lead a multi-team of Claim Advocates to achieve operational goals
• Handle complex discussions with clients and manage escalated issues
• Study reports on productivity and take action to improve team outcomes
• Manage departmental performance and efficiency initiatives

Cyber Claims Manager

Business Analyst

• As our Business Process Analyst, you will be an expert in client service processes.
• You will work with various applications, including our agency management system and related platforms.
• You will work closely with the Business Process team and will lead specific projects related to the development and implementation of new processes and systems.
• You will design and implement solutions that maximize efficiency by seamlessly connecting people to resources needed to execute within their roles.
• Participating in regional workgroups to define requirements, redesign, and implement best-in-class business processes, workflows and data standards.
• Document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference.
• Collaborate with national and regional resources and other stakeholders to identify problems and suggest solutions through developing creative and scalable ways to solve organizational challenges.

Business Process Analyst

• Oversee and optimize global scheduling operations
• Manage the scheduling process across various teams
• Develop and implement scheduling strategies that align with organizational goals
• Collaborate with group leads to forecast scheduling needs and accommodate changes in demand
• Monitor scheduling metrics, utilization, and KPIs
• Utilize scheduling software and tools to streamline processes
• Act as the primary point of contact for scheduling-related inquiries
• Coordinate and manage the assignment of consultants and staff to projects
• Maintain accurate resource database with current skill profiles
• Collaborate closely with project managers and delivery teams

Resource Manager

Account Manager

• Ensure the successful delivery of services to clients by creating and implementing customized service plans
• Responsible for building strong relationships with clients, understanding their needs, negotiating coverage, and managing proposals and renewals
• Engage in strategic planning for clients, understanding the full scope of their business

Senior Account Manager – Middle Market Employee Health & Benefits, Self-Funding Expert

Risk

• Acts as lead advisory colleague on medium sized, less complex books of business
• Develops understanding of the clients’ business strategic priorities, risk strategies, and risk management needs
• Utilizes risk expertise to review clients’ exposures and develop solutions
• Executes renewal/placement strategies in conjunction with the Placement, Advisory Leader, and Client Executive
• Assists in presentations to prospective clients and develops innovative solutions
• Partners with Placement to negotiate and evaluate quotes from carriers
• Builds and maintains relationships with clients

Casualty Broker – Autonomous, Mobility & Platform Risk Practice

Account Executive

• As an Account Executive on the Surety team, you are a leader in the industry and client niches, with a deep understanding of business risks and financial implications.
• You will take charge of service execution, build a client base, and utilize sales methodologies and resources to effectively manage and expand your clients.

Account Executive – Surety

Senior Account Manager – Employee Health & Benefits

Insurance

• Serve as a senior subject matter expert in insurance contract review and risk transfer analysis across diverse industries.
• Perform detailed review of indemnification, additional insured, waiver of subrogation, primary and non-contributory, limitation of liability, and other key risk allocation provisions.
• Analyze insurance requirements within commercial agreements and assess alignment with clients’ general liability and other insurance programs.
• Provide strategic recommendations to risk management clients to strengthen contractual protections and minimize uninsured exposure.
• Interpret complex general liability and umbrella/excess policy language to evaluate contractual risk implications.
• Partner with internal consultants, producers, and client service teams to support large and complex client engagements.
• Develop and maintain coverage comparison charts, contract review summaries, and client-facing technical deliverables.

Senior Insurance Contract Review Specialist

• Implement strategic plans and advanced technology to maximize clients’ insurance recoveries for mass tort and complex claims
• Manage insurer communications, including notice and tender processes, coverage position letters, and information requests
• Review policy documents to identify key provisions for policy management systems and coverage charts
• Negotiate insurance coverage and loss allocation resolutions with adjusters on behalf of clients

Insurance Coverage Consultant

• Manage and monitor insureds’ placement strategies by leveraging risk expertise and industry knowledge to develop tailored solutions that address complex client needs.
• Develop and contribute to go-to-market strategies, including pricing input, to support client retention and new business growth.
• Build and maintain strong relationships with carriers and underwriters to create innovative coverage approaches and deliver cohesive client service.
• Audit and finalize commission structures in alignment with client directives, Marsh Commission Yield Statements, and Facility agreements.
• Stay informed on evolving insurance and risk market conditions, communicating key developments to client teams, clients, and carriers.
• Lead complex placement and technical support activities for large accounts, ensuring procedural compliance, accurate data management, and timely contract execution.
• Design and implement new products and innovative solutions that meet sophisticated client requirements.
• Provide expert consultation to management on complex client issues and market trends, delivering clear communication that drives strategic development.

Associate Placement Specialist – Marine Insurance

Analyst

• Conduct comprehensive change impact analyses to understand what’s changing, why, when and for whom
• Identify and engage impacted stakeholders across diverse business units and locations, analysing change from current to future state
• Develop and implement targeted change management plans including stakeholder engagement, communication, training and adoption
• Monitor and manage change risks, resistance and adoption progress, adapting plans to ensure successful delivery
• Drive integration of change management activities into project delivery plans, ensuring seamless execution and measurable outcomes
• Facilitate clear communication between technical teams and business units to enable effective implementation of change

Senior Change Analyst

Client Services Representative

• Convert active leads into sales and solicit participation for compensation and benefit surveys
• Respond to inbound calls, emails, and chat inquiries, which may require deviation from standard screens, scripts, and procedures
• Conduct needs-based assessments to identify the right products and/or solutions for clients and prospects
• Leverage internal connections and resources to provide answers and resolve client issues
• Process client and product order information
• Demonstrate Mercer proprietary systems to end-users (clients)

Client Service and Sales Specialist

Consultant

• As a Wrap Up Consultant on the Wrap Up Administration team, you’ll be the expert on the general liability wrap up construction process from pre-bid to post-construction.
• You will assist with all aspects of owner-controlled insurance programs (OCIP) and contractor-controlled insurance programs (CCIP) on new and renewing business, while effectively resolving client requests.
• The Wrap Up Consultant will monitor contractor enrolments, review eligibility, generate enrolment certificates to OCIP/CCIP contractors, and provide day-to-day support and education to numerous contractors on projects.

Wrap Up Consultant

• Work closely with the Chief of Staff, COO and the Transformation Directors to help structure the transformation office
• Structure the workstreams, owners and charters
• Partner with regions to define work packages and execution teams
• Structure the roadmap and business case
• Set up governance and reporting mechanisms to track progress across workstreams and ensure transparency for leadership and stakeholders
• Define robust financial management processes to help govern the program
• Identify opportunities to continuously improve the transformation office ways of working and processes