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Senior Engineer – IT Product Support
Marsh McLennanSenior Engineer providing IT product support for FinancialForce (Certinia). Responsible for design, implementation, and ongoing support of the platform with user access and maintenance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in FinancialForce (Certinia) administration, including user management, security protocols, and process customization. Proficient in implementing process improvements and providing user training and support.
Highest-signal resume keywords
FinancialForce (Certinia) AdministrationSalesforce Admin CertificationPlatform App Builder CertificationAgile Methodology ExperienceConfiguration Setup Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User ManagementSecurity ProtocolsData ManagementCustom Object CreationProcess AutomationConfiguration SetupIncident Ticket ManagementSystem AuditsProcess Improvement ImplementationApplication Configuration
Soft Skills
TrainingDocumentationUser Assistance
Tools & Technologies
FinancialForce (Certinia)SalesforceFlowLightning App Builder
Certifications & Qualifications
Salesforce Admin CertificationPlatform App Builder Certification
Industry Keywords
Agile PrinciplesBusiness Process DevelopmentSystem IntegrityUser Access ManagementRole and Profile Management
About the role
Key responsibilities & impact- Support the design, implementation, and ongoing support of the platform.
- Be responsible for maintenance, configuration and troubleshooting of the FinancialForce (Certinia) modules, end user work request, incident tickets, process changes, and regular system maintenance.
- Maintain and administer user access, security settings, application configuration, maintenance, and improvement of our FinancialForce (Certinia) tool.
- Work with the various Business segments and technology teams to develop and implement new business processes within FinancialForce (Certinia).
- Customize FinancialForce (Certinia) to fit business needs, with the ability to create custom objects, fields, and formulas.
- Actively identify and implement process improvements within the FinancialForce (Certinia) platform.
- Provide training, documentation, and assistance to users on the FinancialForce (Certinia) functionality.
- Ensure system integrity and security, manage user roles and profiles, and perform regular system audits.
- Upgrade and configure FinancialForce (Certinia) for optimal performance and integrations.
Requirements
What you’ll need- Bachelor's degree required - Computer Science, Computer Information Systems, other majors to be considered on an individual basis.
- Salesforce Admin and Platform App Builder Certifications required.
- 5-7+ years of direct experience in administration including user management, security protocols, data management, and the creation of roles, profiles, permission sets, data loading tools.
- Strong proficiency in configuration setup.
- Hands on experience in customizing Salesforce to meet specific business objectives, automating processes using tools like Flow, Lightning App Builder.
- Experience working in Agile methodology, applying Agile principles and practices.
Benefits
Comp & perks- Health insurance
- Flexible working arrangements
- Professional development opportunities