MariaDB

Marketing

• Develop and execute marketing programs specifically designed to drive expansion within existing accounts, showcasing the value of new features and services.
• Create "expansion toolkits" for Sales teams, including targeted email sequences, "why upgrade" decks, and customer-only webinars.
• Work hand-in-hand with the Customer Success team to identify healthy accounts ready for expansion and "at-risk" accounts that need targeted value-reinforcement content.
• Design, launch, and manage MariaDB’s inaugural CAB program to foster deep partnerships with our most strategic enterprise customers.
• Facilitate sessions between customer executives and MariaDB leadership to ensure our roadmap is aligned with market demand.
• Partner with Product Management to ensure the roadmap incorporates customer benchmarking data and real-world feedback.
• Own the strategy and execution of a global customer newsletter and other dedicated communication channels to keep customers informed of product updates and best practices.
• Recruit customer references and develop high-impact success stories and testimonials that showcase our unique value propositions.
• Grow the number of customer success stories focusing on the business benefits of why they choose MariaDB.
• Support analyst relations efforts that require customer references, such as the Gartner MQ or Forrester Wave, including recruiting customers to participate and ensuring proper follow through.
• Own public review sites, such as Gartner Peer Insights and G2, including creating a strategy to drive more positive reviews of MariaDB that align to the corporate narrative.

Customer Marketing Manager

Content Manager

• Execute a content strategy aligning with corporate messaging
• Optimize content for SEO/LLM visibility
• Build and own a global editorial calendar
• Act as primary editor and key writer for blogs and articles
• Use AI writing tools for content creation
• Establish transparency in content production process

Marketing Content Strategist

• Develop and execute marketing programs specifically designed to drive expansion within existing accounts, showcasing the value of new features and services.
• Create "expansion toolkits" for Sales teams, including targeted email sequences, "why upgrade" decks, and customer-only webinars.
• Work hand-in-hand with the Customer Success team to identify healthy accounts ready for expansion.
• Design, launch, and manage MariaDB’s inaugural CAB program to foster deep partnerships with our most strategic customers.
• Facilitate sessions between customer executives and MariaDB leadership.

• Execute a content strategy that aligns with corporate messaging
• Own our visibility in the new search landscape
• Build and own the global editorial calendar
• Act as the primary editor and a key writer
• Use AI writing and research tools
• Establish a clear process for content production

• Execute a content strategy that aligns with corporate messaging to reposition MariaDB.
• Own our visibility in the new search landscape.
• Build and own the global editorial calendar.
• Act as the primary editor and a key writer.
• Use AI writing and research tools as a core part of your workflow.
• Establish a clear process for content production.

• Develop and execute marketing programs designed to drive expansion within existing accounts
• Create "expansion toolkits" for Sales teams
• Work hand-in-hand with the Customer Success team
• Design, launch, and manage MariaDB’s inaugural CAB program
• Facilitate sessions between customer executives and MariaDB leadership
• Own the strategy and execution of a global customer newsletter

• Develop and execute marketing programs specifically designed to drive expansion within existing accounts
• Create "expansion toolkits" for Sales teams
• Work hand-in-hand with the Customer Success team to identify healthy accounts ready for expansion
• Design, launch, and manage MariaDB’s inaugural CAB program
• Facilitate sessions between customer executives and MariaDB leadership
• Own the strategy and execution of a global customer newsletter

• Execute a content strategy that aligns with corporate messaging to reposition MariaDB as a higher-value alternative to MySQL and PostgreSQL
• Own our visibility in the new search landscape. Optimize content for LLM rankings
• Build and own the global editorial calendar to ensure a consistent, high-quality content
• Act as the primary editor and a key writer. Publish regular, high-impact blogs and articles
• Use AI writing and research tools to scale content without losing brand voice
• Establish a clear process for content production, giving visibility into what is being published

• Develop and execute marketing programs specifically designed to drive expansion within existing accounts.
• Create 'expansion toolkits' for Sales teams, including targeted email sequences and customer-only webinars.
• Work hand-in-hand with the Customer Success team to identify healthy accounts ready for expansion.
• Design, launch, and manage MariaDB’s inaugural Customer Advisory Board program.
• Facilitate sessions between customer executives and MariaDB leadership to ensure our roadmap is aligned with market demand.
• Own the strategy and execution of a global customer newsletter and other dedicated communication channels.

• Execute a content strategy that aligns with corporate messaging
• Own visibility in the search landscape working with SEO/GEO agencies
• Build and own the global editorial calendar
• Act as primary editor and key writer for high-impact content
• Use AI writing tools as a core part of workflow
• Establish a clear process for content production

Backend Engineer

• Develop high-quality software solutions based on technical requirements and design specifications
• Investigate important bugs and deliver solutions rapidly
• Participate in code reviews to maintain code quality and consistency
• Support the continuous development process
• Stay updated on programming languages, frameworks, and industry best practices.

Senior C++ Database Engine Developer

Database Administrator

• Perform DBA activities remotely with customers around the world
• Automate various DBA tasks
• Set up monitoring and other activities on customer servers
• Perform periodic health checks and reports on customer systems
• Participate in the community by blogging and other social media
• Help the MariaDB team build tools and enhancements around MariaDB
• Help improve practices and common methodologies for the Remote DBA team
• Ability to be on call as needed to guarantee customer SLAs
• Manage SkySQL customers across cloud environments
• Provide coverage during designated schedule
• Tues-Sat or Sun-Thurs shift preferred
• Ability to travel internationally for company-related meetings

Database Administrator, Cloud

Customer Success Manager

• Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy.
• Guide new customers through onboarding for MariaDB deployments, consulting on MariaDB best practices to ensure customers receive value.
• Formulate an ongoing meeting cadence with the assigned portfolio.
• Become a trusted advisor and advocate for customers within the company.
• Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies leveraging MariaDB capabilities.
• Identify proactive opportunities to work with and provide value to customers.
• Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact.
• Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenance.
• Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities.
• Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc).
• Responsible for measuring, managing, and improving customer health, engagement, and value realization.
• Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfolio.
• Articulate growth plans, expectations, and successes; documented and tracked within success plans.
• Effectively communicate customer needs to other parts of the business and act as a customer champion within the company.
• Work collaboratively and influence other departments to promote customer satisfaction and success.
• Manage and maintain customer portfolio in achieving the company's Net Retention goals.

Enterprise Customer Success Manager

Support Engineer

• Direct interface with customers to help their business succeed and grow
• Deliver technical support services to worldwide customers
• Support services from software usage and best practices to service restoration and performance tuning
• Utilize advanced troubleshooting skills and creative problem-solving capabilities
• Work autonomously and self-motivated
• Provide coverage to customers 24x7x365 with minimal impact on personal time

Associate Support Engineer – APAC

• Directly interface with customers to help their business succeed
• Deliver technical support services worldwide
• Support services range from software usage to service restoration
• Utilize advanced troubleshooting and creative problem-solving skills
• Work autonomously with sometimes demanding hours to provide 24/7 support
• Focus on delivering exceptional support experience instead of merely following scripts

Customer Marketing Manager

Marketing Content Strategist

Customer Marketing Manager

Marketing Content Strategist

Marketing Content Strategist

Customer Marketing Manager

Customer Marketing Manager

Marketing Content Strategist

Customer Marketing Manager

Marketing Content Strategist

Senior C++ Database Engine Developer

Database Administrator, Cloud

Enterprise Customer Success Manager

Associate Support Engineer – APAC

Associate Support Engineer – NA