MariaDB

Database Administrator

• Perform DBA activities remotely with customers around the world
• Automate various DBA tasks
• Set up monitoring and other activities on customer servers
• Perform periodic health checks and reports on customer systems
• Participate in the community by blogging and other social media
• Help the MariaDB team build tools and enhancements around MariaDB
• Help improve practices and common methodologies for the Remote DBA team
• Ability to be on call as needed to guarantee customer SLAs
• Manage SkySQL customers across cloud environments
• Provide coverage during designated schedule
• Tues-Sat or Sun-Thurs shift preferred
• Ability to travel internationally for company-related meetings

Database Administrator – Cloud

Customer Support

• Frontline Support as the initial point of technical contact for customer issues
• Emphasizes rapid triage, clear and consistent communication, and adherence to established support processes
• Focus on resolving known or complex issues directly
• Identifying when to escalate and maintaining customer satisfaction through responsiveness, accuracy, and follow-through
• Accountable for SLA adherence, customer communication, and creating smooth handoff experiences when needed
• Plans and organizes related tasks independently to meet interdependent goals
• Develops solutions to moderately complex problems with minimal guidance

Software Engineer – Customer Support

Sales Engineer

• Partner with Account Executives and the global sales organisation to support technical sales cycles, prioritise resources, and drive deals to a successful close.
• Actively engage with prospects to assess complex pain points and deliver tailored solutions that align platform capabilities to business use cases.
• Drive technical engagement across channel sales networks, including ISVs, vendors, and consultancies.
• Travel throughout EMEA as needed to support sales efforts, grow opportunity scope, and engineer tangible customer solutions.
• Lead discovery sessions with technical and business stakeholders to design solution architectures across on-premises, cloud, hybrid, and Kubernetes environments.
• Deliver tailored product demos and clearly articulate core concepts such as distributed caching, partitioning, replication, persistence, high availability, and disaster recovery.
• Plan, manage, and execute complex Proof of Concept (POC) engagements with clearly defined success criteria.
• Support performance testing, troubleshooting, sizing, configuration tuning, and competitive evaluations.
• Respond to RFPs, RFIs, security reviews, and architecture reviews.
• Drive the standardisation and creation of sales engineering best practices, reusable demos, architectural diagrams, and technical content.
• Act as the voice of the field by sharing customer feedback with Product and Engineering teams to influence the roadmap.

Customer Success Manager

• Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy.
• Guide new customers through onboarding for MariaDB deployments, consulting on MariaDB best practices to ensure customers receive value.
• Formulate an ongoing meeting cadence with the assigned portfolio.
• Become a trusted advisor and advocate for customers within the company.
• Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies leveraging MariaDB capabilities.
• Identify proactive opportunities to work with and provide value to customers.
• Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact.
• Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenance.
• Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities.
• Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc).
• Responsible for measuring, managing, and improving customer health, engagement, and value realization.
• Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfolio.
• Articulate growth plans, expectations, and successes; documented and tracked within success plans.
• Effectively communicate customer needs to other parts of the business and act as a customer champion within the company.
• Work collaboratively and influence other departments to promote customer satisfaction and success.
• Manage and maintain customer portfolio in achieving the company's Net Retention goals.

Enterprise Customer Success Manager

Performance Marketing

• Develop and lead integrated, multi-channel marketing campaigns
• Strategize and execute global campaigns that drive pipeline, accelerate opportunities, and increase revenue
• Implement Account-Based Marketing (ABM) programs focusing on highly personalized engagement
• Collaborate with product marketing and content teams to ensure campaign messaging is compelling and relevant
• Use data to track performance and optimize campaigns
• Work cross-functionally with sales, product marketing, content, and the rest of the marketing team

Global Marketing Campaign Manager

Account Executive

• Manage the weekly and monthly forecast submission for the North America High Velocity team
• Serve as the primary point of contact for deal escalations
• Ensure the team's adherence to all sales processes and company policies
• Provide daily, hands-on coaching and mentoring to a team of High Velocity Account Executives
• Set clear expectations and monitor individual AE performance against quotas
• Lead the recruitment, interviewing, and hiring of top-tier sales talent
• Foster a highly motivated, collaborative, and results-oriented team culture
• Must be willing to travel up to 20% to various company and customer locations

Database Administrator – Cloud

Software Engineer – Customer Support

Sales Engineer

Enterprise Customer Success Manager

Global Marketing Campaign Manager

Director, High Velocity Account Executive