MariaDB

QA Engineer

• Primarily focus on QA and release management.
• Black-Box Testing: Design and execute tests for complex scenarios to ensure various combinations of MaxScale filters and routers work correctly together.
• Documentation Verification: Review and verify that product documentation is accurate, exhaustive, and reflects the actual behavior of the software.
• Customer Issue Verification: Act as a technical point of contact for issues escalated by support engineers.
• Problem Resolution: Create representative test cases to assist the development team in resolving bugs.
• Release Management: Coordinate four maintenance releases per year across five active MaxScale series.
• Build Infrastructure: Monitor and maintain the automated build system.

QA Engineer, Release Management

Sales Engineer

• Work directly with customers, partners and sales leadership to bring deals to fruition
• Leverage your high level of sales acumen and enterprise technology expertise on a daily basis
• Partner closely with the global sales organization to prioritize resources that put us in the best position to meet our targets
• Successfully manage stakeholders at all levels, CIOs / CTOs / CXOs, DBAs
• Experience across channel sales from ISVs to vendors and consultancies
• Travel, when needed, to support sales efforts and help grow the scope of opportunities, engineer tangible solutions for customers, and assist in driving deal closures
• Travel to man a booth at conferences when needed

Advisor

• Driving strategic outbound pipeline development
• Identifying high-value opportunities
• Initiating contact with potential enterprise customers
• Mapping complex corporate structures
• Multi-threading across strategic accounts
• Detecting deep customer pain points
• Helping organizations understand how MariaDB’s enterprise solutions can solve data challenges
• Executing rigorous outbound prospecting motion
• Actively nurturing early-phase enterprise opportunities

Enterprise Product Advisor

Database Administrator

• Perform DBA activities remotely with customers around the world
• Automate various DBA tasks
• Set up monitoring and other activities on customer servers
• Perform periodic health checks and reports on customer systems
• Participate in the community by blogging and other social media
• Help the MariaDB team build tools and enhancements around MariaDB
• Help improve practices and common methodologies for the Remote DBA team
• Ability to be on call as needed to guarantee customer SLAs
• Manage SkySQL customers across cloud environments
• Provide coverage during designated schedule
• Tues-Sat or Sun-Thurs shift preferred
• Ability to travel internationally for company-related meetings.

Database Administrator – Cloud

• Perform DBA activities remotely with customers around the world
• Automate various DBA tasks
• Set up monitoring and other activities on customer servers
• Perform periodic health checks and reports on customer systems
• Participate in the community by blogging and other social media
• Help the MariaDB team build tools and enhancements around MariaDB
• Help improve practices and common methodologies for the Remote DBA team
• Ability to be on call as needed to guarantee customer SLAs
• Manage SkySQL customers across cloud environments
• Provide coverage during designated schedule
• Tues-Sat or Sun-Thurs shift preferred
• Ability to travel internationally for company-related meetings

Customer Success Manager

• Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy.
• Guide new customers through onboarding for MariaDB deployments.
• Manage and maintain the automated program supporting relevant accounts within the portfolio.
• Formulate an ongoing meeting cadence with the assigned portfolio.
• Become a trusted advisor and advocate for customers within the company.
• Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies for their MariaDB implementations with minimal guidance.
• Identify proactive opportunities to work with and provide value to customers.
• Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact.
• Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenance.
• Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities.
• Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc).
• Responsible for measuring, managing, and improving customer health, engagement, and value realization.
• Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfolio.
• Articulate growth plans, expectations, and successes; documented and tracked within success plans.
• Manage and maintain customer portfolio in achieving the company's Net Retention goals.

Associate Customer Success Manager

Full-stack Engineer

• Take ownership of a core product in the MariaDB developer tools portfolio. Lead its development, testing and build processes using AI coding agents.
• Implement APIs, SDKs and AI agent skills that make building on MariaDB feel like magic.
• Ensure seamless integration with modern, AI driven development workflows, including popular frameworks, IDEs, and CI/CD pipelines.
• Build and refine the interfaces that DBAs and developers use to interact with our products.
• Work closely with other teams at MariaDB to provide developers and DBAs with the best integrated solution possible.

Principal Software Engineer – Developer Tools

Account Executive

• Drive the right customer solutions
• Close business with existing and new customers
• Work effectively in a highly collaborative and fast-paced environment
• Maintain an accurate, robust pipeline and forecast of business opportunities
• Understand the technical requirements and certifications specific to the prospect or customer
• Manage and accelerate the sales pipeline by engaging with prospects, partners and key customers
• Set a strategic sales plan for your territories in line with the MariaDB strategic direction
• Prepare and deliver business reviews to the senior management team regarding quarterly strategies
• Follow up with leads in your territory within company SLAs, using relevant messaging via phone, email and social media
• Must be willing to travel up to 20% to various company and customer locations

MariaDB

QA Engineer, Release Management

Sales Engineer

Enterprise Product Advisor

Database Administrator – Cloud

Database Administrator – Cloud

Associate Customer Success Manager

Principal Software Engineer – Developer Tools

Enterprise Account Executive

Enterprise Account Executive – Northeast

Database Administrator – Cloud