Associate Customer Success Manager

MariaDB

Associate Customer Success Manager at MariaDB responsible for customer onboarding and retention. Supporting clients with MariaDB database solutions to ensure customer success and value realization.

Posted 6/17/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Tech Stack

Tools & technologies

MariaDB

About the role

Key responsibilities & impact

Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy.
Guide new customers through onboarding for MariaDB deployments.
Manage and maintain the automated program supporting relevant accounts within the portfolio.
Formulate an ongoing meeting cadence with the assigned portfolio.
Become a trusted advisor and advocate for customers within the company.
Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies for their MariaDB implementations with minimal guidance.
Identify proactive opportunities to work with and provide value to customers.
Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact.
Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenance.
Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities.
Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc).
Responsible for measuring, managing, and improving customer health, engagement, and value realization.
Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfolio.
Articulate growth plans, expectations, and successes; documented and tracked within success plans.
Manage and maintain customer portfolio in achieving the company's Net Retention goals.

Requirements

What you’ll need

1-2 Years of relevant experience (customer support, entry level account management, graduate)
Ability to develop and maintain C-Level relationships
Ability to deliver custom ROI analysis for your customer portfolio with minimal guidance
An understanding of customer success principles
Basic understanding of relational databases and specifically MariaDB concepts and features
Can speak to new features and quickly speak to new releases of MariaDB
Communicates effectively at all levels with confidence
Creates persuasive, clear, and concise emails and presentations for various audiences with minimal guidance

Benefits

Comp & perks

health insurance
life insurance
disability insurance
funds toward professional development resources
Flexible Paid Time Off (FPTO)
paid holidays
parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MariaDBrelational databasesROI analysiscustomer success principles

Soft Skills

customer engagementcommunicationrelationship managementproblem-solvingpresentation skills