Marathon Health

Business Analyst

• Manage and resolve IT problems impacting critical healthcare systems and services
• Collaborate with IT support, infrastructure, application, and security teams to identify recurring or high-impact incidents
• Conduct root cause analysis (e.g., Fishbone, 5 Whys, FMEA) and prepare RCA documentation
• Develop and implement corrective actions, workarounds, and long-term solutions to prevent recurrence
• Coordinate with Change Management to document, test, and deploy fixes and patches
• Prioritize problems by impact and urgency for timely resolution of critical systems
• Conduct trend analysis of incident data and propose proactive problem-management strategies
• Maintain accurate records of problems, RCAs, corrective actions, and resolution steps
• Generate reports on problem management metrics and prepare post-mortem reports for major incidents
• Educate and mentor IT staff on problem management best practices
• Ensure compliance with industry standards, internal policies, HIPAA, and HITECH; support audits and compliance documentation

Problem Management Analyst

Customer Support

• Serves as a functional team representative and subject matter expert from the central operations team
• Manage detailed clinical aspects of health center operations to ensure successful launch of new Marathon Health centers and support existing centers
• Partner with internal teammates and external vendors to maintain continuous operations and quality
• Oversee and approve supply and equipment ordering for new health center implementations and subset of existing health centers
• Evaluate and reconcile budgeted spend vs actual based on facility size, staffing model and ongoing expenses
• Set up accounts with external lab vendors, investigate pricing discrepancies, and resolve issues
• Set up dispensing accounts, investigate inventory discrepancies, and resolve issues
• Track medical equipment assets and maintain/update licenses and permits (CLIA, Dispensing, Biomedical Waste, Pharmacy, Radiology, Physical Therapy)
• Provide dispensing sites with medication transaction history reports for state audits
• Subject Matter Expert on operations software applications and present process improvement solutions
• Collaborate with other departments to communicate operational changes

Support Specialist

Customer Success Manager

• Develop and maintain strong client and broker/consultant partnerships with assigned customers
• Engage in strategic and proactive planning within client’s line of business
• Identify and execute opportunities to engage employee population
• Proactive issue resolution, consult on best practices, review service/product offerings
• Participate in new health center implementation planning and launch
• Manage contractual requirements including renewals and escalation
• Prioritize low margin clients for revenue/expense improvements
• Identify revenue growth opportunities including new centers and services
• Coordinate client-specific engagement plans with marketing
• Partner with Regional Operational Managers to drive engagement and performance guarantees
• Analyze, summarize, report and manage performance data related to clinic operations
• Monitor and manage Performance Guarantees and payouts
• Salesforce documentation and reporting
• Support eligibility file processing, invoicing, incentive documentation and reporting
• Maintain broker relationships and advocate for mutual client

Client Success Manager

Operations

• Senior leader accountable for overall performance of a defined geographic region (Midwest) within Marathon Health.
• Own full P&L for the region including labor, supplies, and expenses; drive performance against budget.
• Champion operational discipline, quality, safety, and infection control; lead adoption of standardized systems and audits.
• Hire, develop, lead, and train clinical teammates; oversee staffing, performance management, and teammate engagement.
• Drive visit volume, engagement, participation rates, and enrollment activities to grow patient membership.
• Provide compliance leadership, coordinate health center workflows, and prioritize tasks to maximize patient and client success.
• Measure success via P&L results, retention, teammate engagement, hiring time-to-fill, patient engagement, and NPS.

Director of Operations

• Serve as a senior Account Executive providing strategic leadership and mentorship to a team of Account Managers.
• Drive alignment across client goals and internal operations; advocate for client success at enterprise level.
• Act as trusted escalation point and resource for resolving complex challenges.
• Foster a culture of collaboration, accountability, and continuous improvement within account management team.
• Use healthcare data insights, market intelligence, and best practices to guide enterprise clients and shape service delivery.
• Contribute to margin optimization, product enhancement, and client experience innovation.
• Lead proactive planning and long-term success strategies across client's full scope of services to achieve clinical, engagement, and savings goals.
• Define and oversee tailored client coverage models aligned with account size, complexity, and growth potential.
• Hire, develop, and performance manage team of Client Success professionals; conduct regular coaching and reviews.
• Oversee planning and execution of new clients and health center launches; identify expansion opportunities.
• Own client renewal process and lead revenue growth, upsells, cross-sells, and margin improvements.
• Guide account team and clients through healthcare utilization, population health, and clinical performance data; lead QBRs and executive reporting.
• Partner with Marketing on engagement strategies; integrate feedback mechanisms.
• Collaborate with Operations and Clinical Leadership to align health center operations with client expectations.
• Oversee contractual compliance, eligibility processes, incentive programs, invoicing; support RFP responses.

Client Success Director

Support Engineer

• Triage, investigate, and resolve complex technical issues escalated from internal teams.
• Review and debug application code (primarily .NET and JavaScript) to identify root causes of defects.
• Collaborate with product and engineering teams to escalate, fix, and verify issues in the codebase.
• Analyze logs, database records, and monitoring alerts to diagnose system behavior and performance issues.
• Maintain and update internal knowledge bases with resolution steps and preventative recommendations.
• Develop scripts, utilities, or internal tools to streamline investigation and resolution workflows.
• Participate in Agile ceremonies and contribute to backlog grooming and bug triage discussions.
• Provide detailed feedback to developers and QA to ensure recurring issues are addressed systematically.
• Support code deployments by validating fixes in lower environments and assisting with post-release validation.

• The SVP, Operations / General Manager is a critical senior leader responsible for full operational and financial ownership of a defined Marathon Health geographic region.
• As the general manager of their business unit, this leader is accountable for all aspects of market performance, including clinical outcomes, patient satisfaction, teammate engagement and retention, financial results, and client experience and retention.
• The Northeast business unit includes all operations in Connecticut, New York, Pennsylvania, Maryland, Massachusetts, Vermont, Delaware, New Jersey and Virginia.
• This role carries true P&L ownership — with responsibility for achieving people, clinical, operational, and financial results.
• The General Manager leads with an enterprise mindset, managing a highly matrixed team with both direct and dotted-line reports, and is expected to drive a culture of operational discipline, teammate development, positive client experience, accountability, and continuous improvement.
• This position reports to the Chief Operating Officer and has several direct reports, including Directors of Operations, a Client Success Director, and administrative support.
• The SVP/GM will be a key steward of the Marathon Health mission, delivering measurable impact for clients, patients, and teammates by building an exceptional operational engine in their market.
• Candidate must reside in a state within the region.
• Market Leadership & Full P&L Ownership
• Lead all operations and business outcomes for a defined Marathon Health region with full accountability for results.
• Own the market P&L, ensuring financial, clinical, and operational targets are consistently achieved or exceeded.
• Drive disciplined management processes across health centers, ensuring alignment with enterprise strategy and standards.
• Serve as a key brand ambassador, advancing Marathon Health’s mission, culture, and reputation with clients, patients, and communities.
• Operational Discipline & Excellence
• Build and enforce operating standards, management routines, KPIs, and performance dashboards that create high-reliability results in clinical quality, patient safety, patient satisfaction, and financial performance.
• Instill a rigorous management operating system and rhythm throughout the market.
• Proactively identify operational risks and drive data-driven interventions.
• Lead the deployment of continuous improvement initiatives to optimize patient, client, and teammate experience.
• Teammate Leadership & Engagement
• Own all aspects of talent management for the region, including hiring, onboarding, engagement, development, performance management, and retention.
• Partner closely with People Experience team resources while maintaining full leadership accountability for all teammates within the market.
• Build a deep leadership bench and succession pipeline.
• Foster a culture of ownership, empowerment, accountability, inclusion, and service excellence.
• Client Partnership & Satisfaction
• Serve as the senior executive point of contact for client relationships within the region.
• Ensure client satisfaction, retention, and expansion by delivering tangible, measurable health and cost outcomes.
• Lead client business reviews, partnership strategy sessions, and issue resolution with a high sense of urgency and ownership.
• Ensure site-level operations are aligned to client-specific goals and standards.
• Responsible for a coordinated effort between Operations Directors, Site Leads, Client Development Directors, and Client Success Managers to ensure a seamless and positive experience for clients.
• Commercial Growth & Enterprise Collaboration
• Partner with Sales, Product, and Marketing teams to drive market growth and expansion.
• Represent operational capabilities in sales pursuits to ensure sustainable, high-quality growth.
• Bring forward market insights and innovations to influence broader organizational strategy.
• Contribute actively to enterprise initiatives, pilots, and strategic planning.
• GM SUCCESS SCORECARD & METRICS
• P&L : Results and Budget (labor cost, expense management)
• People : Retention, Teammate Engagement, Hiring Time-to-Fill
• Patient: Engagement, NPS, Clinical Outcomes
• Client: Retention, NPS/Satisfaction, Risk (BAR report), Expansion/Growth

General Manager - SVP Operations

• Market Leadership & Full P&L Ownership Lead all operations and business outcomes for a defined Marathon Health region with full accountability for results.
• Own the market P&L, ensuring financial, clinical, and operational targets are consistently achieved or exceeded.
• Drive disciplined management processes across health centers, ensuring alignment with enterprise strategy and standards.
• Serve as a key brand ambassador, advancing Marathon Health’s mission, culture, and reputation with clients, patients, and communities.
• Operational Discipline & Excellence Build and enforce operating standards, management routines, KPIs, and performance dashboards that create high-reliability results in clinical quality, patient safety, patient satisfaction, and financial performance.
• Instill a rigorous management operating system and rhythm throughout the market.
• Proactively identify operational risks and drive data-driven interventions.
• Lead the deployment of continuous improvement initiatives to optimize patient, client, and teammate experience.
• Teammate Leadership & Engagement Own all aspects of talent management for the region, including hiring, onboarding, engagement, development, performance management, and retention.
• Partner closely with People Experience team resources while maintaining full leadership accountability for all teammates within the market.
• Build a deep leadership bench and succession pipeline.
• Foster a culture of ownership, empowerment, accountability, inclusion, and service excellence.
• Client Partnership & Satisfaction Serve as the senior executive point of contact for client relationships within the region.
• Ensure client satisfaction, retention, and expansion by delivering tangible, measurable health and cost outcomes.
• Lead client business reviews, partnership strategy sessions, and issue resolution with a high sense of urgency and ownership.
• Ensure site-level operations are aligned to client-specific goals and standards.
• Responsible for a coordinated effort between Operations Directors, Site Leads, Client Development Directors, and Client Success Managers to ensure a seamless and positive experience for clients.
• Commercial Growth & Enterprise Collaboration Partner with Sales, Product, and Marketing teams to drive market growth and expansion.
• Represent operational capabilities in sales pursuits to ensure sustainable, high-quality growth.
• Bring forward market insights and innovations to influence broader organizational strategy.
• Contribute actively to enterprise initiatives, pilots, and strategic planning.

General Manager - SVP Operations (West)

Data Engineer

• Communicate with internal and external stakeholders to understand data ecosystem, business requirements and be able to translate those requirements into a data solution plan.
• Support the integration of healthcare data into an enterprise data platform including claims, eligibility, biometrics/lab results, pharmacy, encounter, etc.
• Lead and provide guidance to other team members, to ensure successful delivery of strategy and implementation of Data Management solutions.
• Articulate architecture, technology considerations and roadmaps for implementing Data Management solutions
• Actively engage in the preparation, conception, and realization of client data projects
• Lead process design reviews, conduct current state analysis, future state and roadmap assessments, project assessments, and define detailed implementation blueprint
• Apply modern data management toolsets and methods to design, build, implement, and optimize data solutions of all types – including data warehouses, data lakes, ODS, streaming data, analytic and BI/visualizations, etc.
• Support teams developing and maintaining master data repositories with systems design and architecture points of view to establish appropriate bounded contexts for systems and interfaces
• Develop and evangelize patterns, principles, and best practices for infusing analytics and artificial intelligence into new solutions being developed or planned
• Track industry and technology trends to identify new approaches or paradigms in data and analytics and use this information to influence leaders and develop future states and roadmaps