Team Lead, Customer Success
Vidyard
Client Success Manager
Marathon Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Illinois, Kansas, Kentucky, Minnesota, Montana, North Carolina, Ohio, South Carolina, Texas, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $110,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Develop and maintain strong and lasting client and broker/consultant partnerships with assigned customers
- Develop a deep understanding of population health and health care utilization data and articulate results
- Participate in new health center implementation planning and launch
- Manage contractual requirements including renewal terms and renew clients at targeted escalation
- Identify and target revenue growth opportunities with existing clients including new member populations, health centers, products, and services
- Help define and leverage the coverage model for assigned clients
- Use feedback tools to understand customer needs and work with internal partners to improve products and services
- Coordinate with marketing to develop and implement client-specific engagement plans, including communication and incentive plans
- Partner to drive employee and member engagement, achieve clinical and savings metrics and performance guarantees, and maintain open communications with clinical staff
- Analyze, summarize, report and manage performance data related to clinic operations and track risk metrics
- Salesforce documentation and reporting
- Execute contractual requirements in a timely manner and assist in RFPs as requested
- Support coordination of client eligibility file processing, invoicing, incentive documentation and reporting
- Serve as lead point of contact for customer needs/requests and maintain broker relationships
- Run, interpret and deliver client reporting on the appropriate frequency
Requirements
- Bachelor's degree in business or healthcare administration (or equivalent combination of education and experience)
- 5 or more years of directly related healthcare operations or account/client management experience
- Proven success managing clients with complex needs and high expectations
- Experience influencing stakeholders at all levels
- Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment
- Proficiency in Microsoft Office, Tableau and CRM products (Salesforce experience preferred)
- Experience in developing and delivering presentations
- Strong oral and written communication skills
- Ability to build, foster, and maintain positive professional relationships
- Ability to influence others and work cross-functionally; ability to manage ambiguity and establish internal networks
- Willingness to develop market and business sector knowledge and think creatively for solutions
- Understands and advocates for process improvement and adherence
- Tenacious follow up and ability to perform services for the client
- Strong project management, account portfolio planning and prioritization
- Willingness to travel up to 50%
- Candidates must reside in one of the following locations: Houston, TX; Milwaukee, WI; Chicago, IL; St. Louis, MO; Minneapolis, MN; Kansas City, KS
Benefits
- This position is also eligible for an annual incentive.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
healthcare operationsaccount managementhealthcare data analyticsperformance guarantee modelsproject managementclient reportingcontractual requirementsRFP managementpopulation healthdata analysis
Soft skills
communication skillsrelationship buildinginfluencing stakeholderscross-functional collaborationproblem-solvingcreativitytenacityadaptabilityclient servicepresentation skills
Certifications
Bachelor's degree in businessBachelor's degree in healthcare administration
