Customer Success Manager

• Guide new customers through implementation, ensuring a smooth onboarding experience and establishing long-term strategic relationships.
• Act as a trusted advisor by sharing best practices, technical insights, and solution optimization strategies tailored to customer goals.
• Drive product adoption and retention through proactive engagement, training, and value conversations.
• Collaborate with Account Management to identify upsell opportunities and support commercial growth within your portfolio.
• Represent customer needs in internal product development, escalate issues when needed, and facilitate feedback channels to improve our offerings.
• Conduct user trainings, workshops, and Q&A sessions to excite and empower key contacts and decision-makers.
• Work closely with Sales, Services, Product, and Customer Care teams to ensure a seamless customer experience across all touchpoints.

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