Sphera

Customer Success Manager

• Develop and execute a scalable Customer Success strategy aligned with company OKRs.
• Build, lead, and mentor a high-performing Customer Success team (CSMs, onboarding, renewals).
• Define customer journey stages, segmentation models, engagement frameworks, and health scoring.
• Establish KPIs for adoption, retention, NRR, churn reduction, and customer satisfaction.
• Ensure customers realize ongoing value and achieve their desired business outcomes.
• Oversee onboarding, training, product enablement, and quarterly business reviews (QBRs).
• Build strong executive relationships with strategic and enterprise accounts.
• Drive proactive outreach programs that improve product usage and reduce risk.
• Own customer retention and expansion metrics, including Gross and Net Revenue Retention.
• Partner with Sales to support upsell/cross-sell motions and renewal planning.
• Analyze account performance trends to identify expansion opportunities and churn drivers.
• Implement CS processes, systems, and playbooks to scale efficiently (e.g., Gainsight, Totango, HubSpot, Salesforce).
• Monitor customer health dashboards and develop risk mitigation strategies.
• Provide regular reporting to leadership on customer insights, churn forecasts, and NRR performance.
• Collaborate with Support and Product teams to drive product enhancements, prioritize feature requests, and refine workflows.
• Serve as the internal voice of the customer and champion customer advocacy.
• Partner with Product and UX to influence roadmap prioritization based on customer feedback.
• Work with Marketing on customer stories, case studies, and advocacy programs.
• Align with Sales leadership on handoff processes, SLAs, and lifecycle alignment.

Director, Customer Success

Product Marketing

• Create and execute comprehensive product marketing go-to-market plans, including:
• Establishing and executing 12-month GTM plans for specific product line
• Collaborate with key stakeholders on go-to-market plans to achieve customer retention and expansion, product line revenue growth, and new customer acquisition for Sustainability software solutions
• Drive product introductions and launches, ensuring clear value propositions and messaging alongside strong organizational readiness and sales enablement
• Proactively developing GTM plans informed by self-collected and analyzed data
• Take ownership and accountability for buyer personas and their journeys, including:
• Establishing detailed buyer personas for each stage of the buying journey
• Integrating persona insights across various teams, including marketing, product, and sales
• Continuously assess and refine solution-specific value propositions, including:
• Building content packages aligned with buyer personas and their buying journey stages to support demand generation programs
• Creating informative product presentations to enhance sales enablement, alongside developing other essential sales tools and assets
• Utilizing insights from customers, partners, associations, and ongoing projects to strengthen product narratives
• Document and communicate the competitive landscape, becoming an expert on competitor positioning and strategies to develop winning messaging
• Create and maintain customer case studies, communicating their value to sales, product development, and other stakeholders
• Provide sales teams with effective messaging, sales tools, and assets to advance the sales pipeline, accelerate deals, and achieve successful closures.

Product Marketing Manager

Marketing

• Execute full-funnel, multi-channel campaigns tailored for your region and industry, leveraging digital, events, and ABM tactics.
• Collaborate closely with regional sales teams to ensure campaign alignment, follow-up, and pipeline acceleration.
• Manage execution of key regional events, webinars, and tradeshows in partnership with corporate event marketing.
• Partner with Sphera’s digital marketing team and their selected digital agency to localize and optimize paid, SEO, email, and website campaigns for regional audiences.
• Adapt global content, thought leadership, and case studies to regional customer needs, ensuring relevance in partnership with content and digital agencies.
• Monitor campaign performance, track lead flow and pipeline impact, and provide insights and recommendations for optimization.
• Work with product marketing, field marketing, and digital marketing to ensure integrated and consistent execution.

Field Marketing Manager

Application Engineer

• Participate in and support application security reviews and threat modeling, including code review and dynamic testing.
• Own and perform application security vulnerability management.
• Facilitate and support the preparation of security releases.
• Support and consult with product and development teams in application security.
• Assist in creation of security training.
• Assist in development of automated security testing to validate that secure coding best practices are being used.
• Support dynamic and static vulnerability scanning tools.
• Support open source software scanning tools.

Senior Application Security Engineer

Product Manager

• Develop and execute a comprehensive product stewardship strategy aligned with corporate sustainability goals and global compliance requirements
• Lead initiatives to ensure compliance with product-related regulations (e.g., REACH, RoHS, TSCA, Prop 65, WEEE, GHS, PFAS restrictions, etc.)
• Represent Product Stewardship in strategic planning and new product development processes to ensure proactive compliance and design-for-sustainability
• Oversee product compliance and stewardship across the entire lifecycle—from material sourcing and manufacturing to end-of-life management
• Collaborate with product managers and engineers to integrate environmental and safety considerations into product design and portfolio decisions
• Drive product data management systems for regulatory and sustainability reporting
• Partner with global regulatory, EHS, legal, and supply chain teams to ensure adherence to applicable standards and to respond to emerging regulatory trends
• Support customers and sales teams with accurate product compliance documentation and sustainability disclosures (e.g., SCIP, SDS, EPDs)
• Engage with industry associations, NGOs, and government agencies to stay ahead of emerging requirements and best practices
• Lead, mentor, and develop a high-performing team of product stewardship professionals
• Foster a culture of accountability, collaboration, and continuous improvement
• Establish KPIs and dashboards to monitor product compliance, risk mitigation, and sustainability performance
• Provide executive updates and thought leadership on global product stewardship trends and regulatory impacts

Director, Product Management – Product Stewardship

Sales

• Lead, manage, and scale a high-performing sales team— including Strategic Account Managers—across the EMEA region.
• Develop and execute regional sales strategies tailored to enterprise customers within the oil & gas and chemical sectors.
• Ensure strong pipeline creation and coverage to meet and exceed quarterly and annual revenue targets.
• Drive effective deal strategy, account planning, territory coverage, and deal review sessions.
• Coach, mentor, and develop a senior sales team, fostering a culture of accountability, continuous improvement, and a Hunter mentality.
• Leverage Salesforce dashboards and reporting to track KPIs, forecast accurately, and improve sales execution.
• Provide consistent weekly, monthly, quarterly, and year-to-date performance reports, including pipeline health and revenue impact.
• Partner with marketing, product, customer success, and executive leadership to support go-to-market initiatives and strategic account penetration.
• Participate in regular company and regional leadership meetings to communicate progress, address challenges, and align priorities.

Senior Director, Sales – Oil & Gas/Chemical

Systems Engineer

• CPQ Ownership & Architecture: Own the end-to-end CPQ solution design, configuration, and performance, including product catalog setup, pricing logic, discounting rules, approvals, bundles, and templates
• Systems & Process Support: Provide day-to-day support for revenue systems, especially CPQ and CRM (Salesforce), resolving issues quickly and managing user requests via ticketing systems
• Sales Technology & Data Governance: Partner with Sales Ops and RevOps to ensure system configurations support lead-to-cash processes, sales playbooks, and GTM strategies
• Continuous Improvement: Identify and implement automation and process enhancements to reduce friction in the sales cycle.

Senior Sales Operations Systems Analyst

QA Engineer

• Assess and improve existing test automation frameworks
• Design, implement and maintain valuable automation tests to reduce manual regression test efforts
• Mentor QA team to enable self-sufficient automation practices
• Find the right balance of UI End-To-End tests and non-UI (API, integration, unit) tests
• Evaluate potential of AI augmented test automation

Software Quality Engineer, Playwright Framework

Backend Engineer

• Work as part of an agile development team to design, estimate, develop, test and deliver commercial software products.
• Drive UI architecture, design and develop rich UI web applications and reusable UI components.
• Ensure best practices, design guidelines for UI development.
• Provide technical leadership to fellow UI engineers.
• Write clean code to develop functional web applications and server-side applications.
• Develop and design generic, secure & scalable RESTful services and APIs.
• Write unit and integration tests and collaborate with QA for resolution of issues.
• Collaborate with product owners and product managers to understand business requirements and for user story creation and refinement.
• Provide input for project estimation, planning, timelines, and status.
• Perform other duties and responsibilities, as necessary.

Principal Software Engineer, React, .Net

• Guide new customers through implementation, ensuring a smooth onboarding experience and establishing long-term strategic relationships.
• Act as a trusted advisor by sharing best practices, technical insights, and solution optimization strategies tailored to customer goals.
• Drive product adoption and retention through proactive engagement, training, and value conversations.
• Collaborate with Account Management to identify upsell opportunities and support commercial growth within your portfolio.
• Represent customer needs in internal product development, escalate issues when needed, and facilitate feedback channels to improve our offerings.
• Conduct user trainings, workshops, and Q&A sessions to excite and empower key contacts and decision-makers.
• Work closely with Sales, Services, Product, and Customer Care teams to ensure a seamless customer experience across all touchpoints.

Senior Customer Success Manager

Bookkeeper

• Responsible for full cycle global payroll administration
• Maintain accuracy of payroll system data to deliver monthly payrolls
• Liaise and provide incite for Global Payroll Vendor(s) to ensure accuracy and compliance
• Research payroll issues and be a key resource on payroll matters
• Work independently with minimal supervision as well as collaborate with Regional HRBPs, HR Directors, and Finance teams
• Support system implementations and integration projects as needed
• Serve as a utility player within the global Total Rewards & HR Operations team

Payroll Analyst

General Counsel

• Partner with legal team to support commercial needs
• Provide counsel on legal matters to HR and other teams
• Review and prepare complex commercial agreements
• Interaction with global outside counsel as needed
• Support legal team leaders on team processes

Corporate Counsel

• Reviewing and preparing complex commercial agreements
• Working closely with business partners in Sales, Products, Services, IT
• Providing legal services and advice to the company

Corporate Counsel – M&A, SaaS

Technical Program Manager

• Lead the planning and execution of multi-workstream programs, defining requirements, building project roadmaps, managing dependencies, tracking milestones, and delivering outcomes aligned with strategic objectives.
• Drive rigorous risk, issue, and resource management, proactively identifying and resolving technical and organizational blockers to protect timelines and budgets.
• Ensure compliance and security oversight for software developed and deployed in regulated environments, including DLA enclave contexts, meeting FedRAMP, FISMA, TSCA, SCAP, and DLA-specific requirements through proactive gap mitigation.
• Facilitate cross-functional alignment across engineering, QA, DevOps, cybersecurity, Product, and external stakeholders to break down silos and accelerate coordinated delivery.
• Establish transparent status, metrics, and executive-ready reporting focused on progress, risks, and mission/business outcomes, such as compliance, performance, and adoption.
• Support structured change management initiatives by centralizing stakeholder communications to ensure that goals, timelines, and evolving requirements are understood and acted upon.
• Participate in technical discussions and contribute to problem-solving efforts, including architecture/engineering reviews, and translate complex requirements into actionable deliverables.
• Execute program delivery in alignment with Sphera’s platform strategy for mission-ready apps that inherit compliance and scale by design.
• Manage programs across multiple engineering teams, fostering stakeholder communication and relationships.
• Identify and implement process improvements within assigned programs.

Software Engineer

• Lead, mentor, and develop a team of DevOps engineers
• Oversee cloud architecture, migrations, and network planning
• Implement and maintain CI/CD pipelines
• Drive technical excellence by implementing containerization and microservices architecture
• Create and maintain comprehensive documentation for DevOps systems
• Develop and maintain disaster recovery and business continuity plans
• Collaborate cross-functionally to improve code quality
• Implement security best practices to protect sensitive data
• Monitor system performance and capacity
• Advocate for the adoption of relevant innovations

Director, Engineering

• Lead, mentor, and develop technical teams
• Oversee team operations and project delivery
• Act as a force multiplier by removing roadblocks
• Ensure transparent and effective communication
• Drive technical excellence and continuous improvement
• Recruit, onboard, and retain top technical talent
• Monitor performance and support professional growth
• Stay informed on industry trends and innovations

Engineering Manager

Brand Manager

• Own and launch Sphera’s brand messaging and value propositions to ensure consistency and clarity across all marketing and sales materials.
• Craft compelling brand narratives that differentiate Sphera in the market and align with customer needs.
• Partner with product marketing, sales and leadership teams to ensure messaging alignment across all touchpoints.
• Create and oversee strategic content marketing initiatives, including blog posts, white papers, e-books, case studies and video scripts.
• Work with subject-matter experts (SMEs) to develop thought leadership content that positions Sphera as an industry authority.
• Ensure all content aligns with SEO best practices and supports lead generation efforts.
• Collaborate with the demand generation team to develop and execute integrated marketing campaigns that drive brand awareness and pipeline growth.
• Support the creation of multi-channel marketing initiatives, including digital, social media, email marketing, and paid advertising.
• Leverage customer insights and data analytics to optimize marketing campaigns and improve engagement.
• Support corporate branding initiatives, including website content, PR messaging, and executive communications.
• Ensure brand consistency across all marketing materials, campaigns, and digital assets.
• Work closely with sales, product marketing, and digital marketing teams to align messaging and branding efforts with business objectives.
• Partner with external agencies, designers, and writers to execute high-quality marketing materials.
• Support internal brand training initiatives to ensure a unified brand voice across departments.

Brand Marketing Manager

Solutions Engineer

• Guide the system architecture roadmap and key technical decisions for a portfolio of solutions.
• Coordinate and lead agile development teams to design, estimate, develop, test and deliver commercial software products.
• Communicate mission, architecture, deadlines, and expectations.
• Perform an expert role in the development, configuration, support, and enhancement of Web SaaS Multi-tenant solutions.
• Ensure system scalability and performance integrity by utilizing proper architectural designs.
• Take an active role in project planning (estimations, timelines, and milestones) and progress tracking; adjust plans and priorities as necessary.
• Work closely with stakeholders to ensure all business requirements, interdependencies and impediments are understood.
• Write clean code to develop functional web applications and server-side applications.
• Develop and design generic, secure & scalable RESTful services and APIs.
• Mentor and coach more junior members of the team when appropriate.

Senior Solutions Architect, Azure

Accounting Manager

• Manage the accounting staff and accounts payable specialists; reports to Finance Director EMEA
• Manage monthly general ledger close and variance reporting for two major entities and five branches/subsidiaries
• Post and review journal entries and account reconciliations
• Compile and review schedules for outside auditors and year-end audit
• Manage tax reporting (VAT, Intrastat)
• Review and approve vendor bills; initiate vendor payments
• Propose, document, and implement new accounting processes and internal control procedures
• Manage integrating acquisitions into systems and processes
• Lead country-specific statutory accounts, audit, and tax reporting requirements
• Identify and implement opportunities for improvement and contribute to projects
• Manage and develop accounting staff providing effective coaching

• Develop and execute a comprehensive data and AI strategy aligned with company vision and product goals
• Define long-term roadmap for AI capabilities, data infrastructure, and analytics
• Identify emerging technologies and trends in AI/ML, data platforms, and analytics
• Collaborate with product development teams to embed AI-driven features from concept through delivery
• Work with engineering leadership to ensure data infrastructure, governance, and architecture support AI at scale
• Oversee prioritization, resourcing, and execution of AI projects in coordination with product roadmaps
• Develop business models to monetize data and AI capabilities while ensuring compliance with data privacy and security standards
• Lead cross-functional initiatives to create differentiated AI-enabled product experiences and explore partnerships, acquisitions, and licensing
• Establish data governance frameworks ensuring quality, security, privacy, and ethical AI practices
• Build and mentor a high-performing team of data scientists, AI engineers, and analytics leaders
• Represent company AI and data strategy internally and externally, including thought leadership at industry events

Vice President, Product Management – Data & AI

Develop and implement sales strategies, including market segmentation, lead generation, and account penetration to maximize revenue.
Recruit, train, and mentor a high-performing sales team, ensuring they exceed sales targets.
Oversee the sales pipeline, qualify leads, and drive deals through the sales process.
Engage C-level stakeholders, present value propositions, and close enterprise deals.
Foster strong client relationships, driving upsell and cross-sell opportunities.
Provide accurate revenue forecasts and key sales performance metrics.
Stay informed on industry trends and competitor movements to refine sales strategies.
Partner with marketing, product, and customer success teams to align on go-to-market initiatives.

Director, Sales

• Gather market intelligence; serve as the messenger of the market and voice of the user for the rest of the organization.
• Lead data-driven decisions regarding product development priorities with consideration for customer value and feasibility.
• Build, maintain, and communicate a product roadmap with internal and external stakeholders.
• In collaboration with your cross-functional product team, continuously deliver innovation that will delight users and grow our business.
• Understand and support your sales and customer success teams; enable sellers and account managers to understand the problems you solve for your buyers and users; partner with the sales training team to develop internal tools and with marketing communications to develop external collateral.
• Help your customers achieve their environmental, health, safety, and sustainability goals through innovation.

Director, Customer Success

Product Marketing Manager

Field Marketing Manager

Senior Application Security Engineer

Director, Product Management – Product Stewardship

Senior Director, Sales – Oil & Gas/Chemical

Senior Sales Operations Systems Analyst

Software Quality Engineer, Playwright Framework

Principal Software Engineer, React, .Net

Field Marketing Manager

Senior Customer Success Manager

Payroll Analyst

Corporate Counsel

Corporate Counsel – M&A, SaaS

Technical Program Manager

Director, Engineering

Engineering Manager

Brand Marketing Manager

Senior Solutions Architect, Azure

Accounting Manager

Vice President, Product Management – Data & AI

Director, Sales

Senior Product Manager