Marathon Health

General Manager - SVP Operations

Marathon Health

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $180,000 - $240,000 per year

Job Level

Lead

About the role

  • The SVP, Operations / General Manager is a critical senior leader responsible for full operational and financial ownership of a defined Marathon Health geographic region.
  • As the general manager of their business unit, this leader is accountable for all aspects of market performance, including clinical outcomes, patient satisfaction, teammate engagement and retention, financial results, and client experience and retention.
  • The Northeast business unit includes all operations in Connecticut, New York, Pennsylvania, Maryland, Massachusetts, Vermont, Delaware, New Jersey and Virginia.
  • This role carries true P&L ownership — with responsibility for achieving people, clinical, operational, and financial results.
  • The General Manager leads with an enterprise mindset, managing a highly matrixed team with both direct and dotted-line reports, and is expected to drive a culture of operational discipline, teammate development, positive client experience, accountability, and continuous improvement.
  • This position reports to the Chief Operating Officer and has several direct reports, including Directors of Operations, a Client Success Director, and administrative support.
  • The SVP/GM will be a key steward of the Marathon Health mission, delivering measurable impact for clients, patients, and teammates by building an exceptional operational engine in their market.
  • Candidate must reside in a state within the region.
  • Market Leadership & Full P&L Ownership
  • Lead all operations and business outcomes for a defined Marathon Health region with full accountability for results.
  • Own the market P&L, ensuring financial, clinical, and operational targets are consistently achieved or exceeded.
  • Drive disciplined management processes across health centers, ensuring alignment with enterprise strategy and standards.
  • Serve as a key brand ambassador, advancing Marathon Health’s mission, culture, and reputation with clients, patients, and communities.
  • Operational Discipline & Excellence
  • Build and enforce operating standards, management routines, KPIs, and performance dashboards that create high-reliability results in clinical quality, patient safety, patient satisfaction, and financial performance.
  • Instill a rigorous management operating system and rhythm throughout the market.
  • Proactively identify operational risks and drive data-driven interventions.
  • Lead the deployment of continuous improvement initiatives to optimize patient, client, and teammate experience.
  • Teammate Leadership & Engagement
  • Own all aspects of talent management for the region, including hiring, onboarding, engagement, development, performance management, and retention.
  • Partner closely with People Experience team resources while maintaining full leadership accountability for all teammates within the market.
  • Build a deep leadership bench and succession pipeline.
  • Foster a culture of ownership, empowerment, accountability, inclusion, and service excellence.
  • Client Partnership & Satisfaction
  • Serve as the senior executive point of contact for client relationships within the region.
  • Ensure client satisfaction, retention, and expansion by delivering tangible, measurable health and cost outcomes.
  • Lead client business reviews, partnership strategy sessions, and issue resolution with a high sense of urgency and ownership.
  • Ensure site-level operations are aligned to client-specific goals and standards.
  • Responsible for a coordinated effort between Operations Directors, Site Leads, Client Development Directors, and Client Success Managers to ensure a seamless and positive experience for clients.
  • Commercial Growth & Enterprise Collaboration
  • Partner with Sales, Product, and Marketing teams to drive market growth and expansion.
  • Represent operational capabilities in sales pursuits to ensure sustainable, high-quality growth.
  • Bring forward market insights and innovations to influence broader organizational strategy.
  • Contribute actively to enterprise initiatives, pilots, and strategic planning.
  • GM SUCCESS SCORECARD & METRICS
  • P&L : Results and Budget (labor cost, expense management)
  • People : Retention, Teammate Engagement, Hiring Time-to-Fill
  • Patient: Engagement, NPS, Clinical Outcomes
  • Client: Retention, NPS/Satisfaction, Risk (BAR report), Expansion/Growth

Requirements

  • 10+ years of senior leadership experience in healthcare operations, multisite services, or a comparable industry
  • Demonstrated full P&L responsibility for a large business unit or division
  • Expertise in building and leading high-performing teams across clinical, operational, and business functions
  • Passion for patient-centered care and teammate engagement
  • Strong operational “chops” with experience driving management systems, standards, and disciplined execution at scale
  • Exceptional client-facing skills with the ability to build and sustain executive-level partnerships
  • Strong financial acumen, strategic thinking, and business judgment
  • Demonstrated ability to thrive in a matrixed, fast-paced, high-accountability environment
  • Experience in value-based healthcare, employer-sponsored healthcare, or population health management preferred