Customer Engagement Specialist
Avēsis
Client Success Director
Marathon Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Kansas, Kentucky, Minnesota, Montana, Ohio, Texas, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $175,000 per year
Job Level
Lead
Tech Stack
Tableau
About the role
- Act as the senior strategic advisor and point of escalation for key client stakeholders and broker/consultant partners
- Lead proactive planning and long-term success strategies across the client's full scope of services to achieve clinical, engagement, and savings goals
- Define and oversee tailored client coverage models aligned with account size, complexity, and growth potential
- Hire, develop, and performance manage a team of Client Success professionals; conduct regular team meetings and 1:1 coaching
- Oversee planning and execution of new clients and health center launches in collaboration with Sales, Implementation, and Operations
- Identify expansion opportunities within current clients and manage pipeline to achieve expansion goals
- Own the client renewal process, drive retention, and lead revenue growth (upsells/cross-sells) while prioritizing margin optimization
- Guide account teams and clients through healthcare utilization, population health, and clinical performance data; lead quarterly business reviews and executive reporting
- Partner with Marketing on tailored engagement strategies and integrate feedback/pulse tools
- Collaborate with Operations and Clinical Leadership to align health center operations with client expectations
- Oversee contractual compliance, eligibility file processes, incentive programs, and accurate client invoicing; support complex RFP responses
- Ensure Salesforce data integrity and monthly Business at Risk reporting with action plans for at-risk clients
Requirements
- Bachelor’s degree in business, Healthcare Administration, or a related field
- 8+ years of progressive experience in client success, healthcare operations, consultant/broker experience or strategic account management—preferably in employer-sponsored healthcare or wellness services
- Proven leadership experience in managing teams
- Proven success managing enterprise-level clients with complex needs and high expectations
- Experience leading cross-functional initiatives and influencing stakeholders at all levels
- Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment
- Proficiency with Microsoft Office and CRM platforms (Salesforce and Tableau strongly preferred)
- Willingness to travel up to 50% as needed
- Candidates must reside in one of the following locations: Houston, TX; Milwaukee, WI; Chicago, IL; St. Louis, MO; Minneapolis, MN; Kansas City, KS
Benefits
- This position is eligible for an annual incentive.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
healthcare data analyticsperformance guarantee modelsclient success managementstrategic account managementhealthcare operationscross-functional initiativesteam managementclient retention strategiesupsellingcontractual compliance
Soft skills
leadershipcoachingstrategic planningstakeholder influencecommunicationcollaborationproblem-solvingclient relationship managementteam developmentperformance management
