Director, College Partner Services
QuestBridge
Tableau
Client Success Director
Marathon Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Kentucky, Ohio
Visit company websiteSalary
💰 $110,000 - $175,000 per year
Job Level
Lead
Tech Stack
Tableau
About the role
- Serve as a senior Account Executive providing strategic leadership and mentorship to a team of Account Managers.
- Drive alignment across client goals and internal operations; advocate for client success at enterprise level.
- Act as trusted escalation point and resource for resolving complex challenges.
- Foster a culture of collaboration, accountability, and continuous improvement within account management team.
- Use healthcare data insights, market intelligence, and best practices to guide enterprise clients and shape service delivery.
- Contribute to margin optimization, product enhancement, and client experience innovation.
- Lead proactive planning and long-term success strategies across client's full scope of services to achieve clinical, engagement, and savings goals.
- Define and oversee tailored client coverage models aligned with account size, complexity, and growth potential.
- Hire, develop, and performance manage team of Client Success professionals; conduct regular coaching and reviews.
- Oversee planning and execution of new clients and health center launches; identify expansion opportunities.
- Own client renewal process and lead revenue growth, upsells, cross-sells, and margin improvements.
- Guide account team and clients through healthcare utilization, population health, and clinical performance data; lead QBRs and executive reporting.
- Partner with Marketing on engagement strategies; integrate feedback mechanisms.
- Collaborate with Operations and Clinical Leadership to align health center operations with client expectations.
- Oversee contractual compliance, eligibility processes, incentive programs, invoicing; support RFP responses.
Requirements
- Bachelor’s degree in business, Healthcare Administration, or a related field and 8+ years of progressive experience in client success, healthcare operations, consultant/broker experience or strategic account management—preferably in employer-sponsored healthcare or wellness services.
- Proven leadership experience in managing teams.
- Proven success managing enterprise-level clients with complex needs and high expectations.
- Experience leading cross-functional initiatives and influencing stakeholders at all levels.
- Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment.
- Proficiency with Microsoft Office and CRM platforms (Salesforce and Tableau strongly preferred).
- Willingness to travel up to 50% as needed.
