Business Case Technical Support
Fullsteam
LinuxSQL
Salary
💰 $80,000 - $110,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSJavaScript.NETReactSQL
About the role
- Triage, investigate, and resolve complex technical issues escalated from internal teams.
- Review and debug application code (primarily .NET and JavaScript) to identify root causes of defects.
- Collaborate with product and engineering teams to escalate, fix, and verify issues in the codebase.
- Analyze logs, database records, and monitoring alerts to diagnose system behavior and performance issues.
- Maintain and update internal knowledge bases with resolution steps and preventative recommendations.
- Develop scripts, utilities, or internal tools to streamline investigation and resolution workflows.
- Participate in Agile ceremonies and contribute to backlog grooming and bug triage discussions.
- Provide detailed feedback to developers and QA to ensure recurring issues are addressed systematically.
- Support code deployments by validating fixes in lower environments and assisting with post-release validation.
Requirements
- Bachelors Degree in Computer Science, Engineering, Information Systems or related field and 3+ years of experience in a software support, development, or application engineering role or equivalent combination of education and experience.
- Strong hands-on experience with .NET (C#) and JavaScript, including debugging and troubleshooting production issues.
- Experience querying relational databases using SQL.
- Familiarity with source control systems (e.g., Git), CI/CD processes, and code review practices.
- Experience working in Agile/Scrum environments.
- Prior experience in a healthcare technology environment is a plus.
- Microsoft .NET Certification or related credentials are a plus
- AWS Certification are a plus
