Marathon Health

Support Engineer

Marathon Health

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $80,000 - $110,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSJavaScript.NETReactSQL

About the role

  • Triage, investigate, and resolve complex technical issues escalated from internal teams.
  • Review and debug application code (primarily .NET and JavaScript) to identify root causes of defects.
  • Collaborate with product and engineering teams to escalate, fix, and verify issues in the codebase.
  • Analyze logs, database records, and monitoring alerts to diagnose system behavior and performance issues.
  • Maintain and update internal knowledge bases with resolution steps and preventative recommendations.
  • Develop scripts, utilities, or internal tools to streamline investigation and resolution workflows.
  • Participate in Agile ceremonies and contribute to backlog grooming and bug triage discussions.
  • Provide detailed feedback to developers and QA to ensure recurring issues are addressed systematically.
  • Support code deployments by validating fixes in lower environments and assisting with post-release validation.

Requirements

  • Bachelors Degree in Computer Science, Engineering, Information Systems or related field and 3+ years of experience in a software support, development, or application engineering role or equivalent combination of education and experience.
  • Strong hands-on experience with .NET (C#) and JavaScript, including debugging and troubleshooting production issues.
  • Experience querying relational databases using SQL.
  • Familiarity with source control systems (e.g., Git), CI/CD processes, and code review practices.
  • Experience working in Agile/Scrum environments.
  • Prior experience in a healthcare technology environment is a plus.
  • Microsoft .NET Certification or related credentials are a plus
  • AWS Certification are a plus