Marathon Health

General Manager - SVP Operations (West)

Marathon Health

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, California, Colorado

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Salary

💰 $180,000 - $240,000 per year

Job Level

Lead

About the role

  • Market Leadership & Full P&L Ownership Lead all operations and business outcomes for a defined Marathon Health region with full accountability for results.
  • Own the market P&L, ensuring financial, clinical, and operational targets are consistently achieved or exceeded.
  • Drive disciplined management processes across health centers, ensuring alignment with enterprise strategy and standards.
  • Serve as a key brand ambassador, advancing Marathon Health’s mission, culture, and reputation with clients, patients, and communities.
  • Operational Discipline & Excellence Build and enforce operating standards, management routines, KPIs, and performance dashboards that create high-reliability results in clinical quality, patient safety, patient satisfaction, and financial performance.
  • Instill a rigorous management operating system and rhythm throughout the market.
  • Proactively identify operational risks and drive data-driven interventions.
  • Lead the deployment of continuous improvement initiatives to optimize patient, client, and teammate experience.
  • Teammate Leadership & Engagement Own all aspects of talent management for the region, including hiring, onboarding, engagement, development, performance management, and retention.
  • Partner closely with People Experience team resources while maintaining full leadership accountability for all teammates within the market.
  • Build a deep leadership bench and succession pipeline.
  • Foster a culture of ownership, empowerment, accountability, inclusion, and service excellence.
  • Client Partnership & Satisfaction Serve as the senior executive point of contact for client relationships within the region.
  • Ensure client satisfaction, retention, and expansion by delivering tangible, measurable health and cost outcomes.
  • Lead client business reviews, partnership strategy sessions, and issue resolution with a high sense of urgency and ownership.
  • Ensure site-level operations are aligned to client-specific goals and standards.
  • Responsible for a coordinated effort between Operations Directors, Site Leads, Client Development Directors, and Client Success Managers to ensure a seamless and positive experience for clients.
  • Commercial Growth & Enterprise Collaboration Partner with Sales, Product, and Marketing teams to drive market growth and expansion.
  • Represent operational capabilities in sales pursuits to ensure sustainable, high-quality growth.
  • Bring forward market insights and innovations to influence broader organizational strategy.
  • Contribute actively to enterprise initiatives, pilots, and strategic planning.

Requirements

  • 10+ years of senior leadership experience with proven success in healthcare operations, multisite services, or a comparable industry.
  • Demonstrated full P&L responsibility for a large business unit or division.
  • Expertise in building and leading high-performing teams across clinical, operational, and business functions.
  • Passion for patient-centered care and teammate engagement.
  • Strong operational “chops” with experience driving management systems, standards, and disciplined execution at scale.
  • Exceptional client-facing skills with the ability to build and sustain executive-level partnerships.
  • Strong financial acumen, strategic thinking, and business judgment.
  • Demonstrated ability to thrive in a matrixed, fast-paced, high-accountability environment.
  • Experience in value-based healthcare, employer-sponsored healthcare, or population health management preferred.