Manulife

Sales

• Manage the variable incentive compensation process, ensuring accurate and timely calculation and payment of commissions
• Manage the lifecycle of field staff, including handling offer letters and compensation statements
• Prepare, validate, and deliver analytical reporting and insights for sales leadership
• Build, maintain, and enhance key metrics and reporting within internal compensation systems
• Support the incentive compensation plans on an annual and ongoing basis
• Support the preparation of monthly sales commission forecasts, reporting, and variance analysis
• Lead the adoption of AI-enabled resources and Power BI reporting solutions

Manager, Sales Compensation

Director

• Lead, support, mentor, and develop a high-performing third-party management team
• Foster a culture of accountability, transparency, high engagement and continuous improvement across internal teams and third-party partners
• Set clear expectations and ensure strong execution across third-party contracting, governance, and third-party management activities
• Provide guidance on complex third-party performance issues and risk issues
• Own and ensure adherence to end to end third party management workflows, including intake, due diligence, onboarding, inventory management, ongoing monitoring, annual third-party governance activities, change management, and offboarding
• Partner with various Risk teams, Legal, Procurement, Operations, Finance, Distribution and other relevant teams to ensure consistent application of third-party processes across the business
• Identify control gaps, process inefficiencies and drive remediation through process enhancements, tools, and governance reinforcement
• Oversee third-party relationships to ensure they meet risk, governance frameworks and applicable Procurement standards and Third-Party Risk Management policies
• Design and implement a third-party performance management framework, including best practices and continuous improvement initiatives (including AI, automation opportunities, etc.)
• Define and maintain KPIs, dashboards and reporting for leadership
• Manage third-party management priorities and plans
• Oversee end-to-end third-party performance monitoring, including contractual SLA monitoring, and overall contract compliance
• Lead regular business reviews and performance assessments with third-party partners
• Plan, execute and oversee all third-party audits and ensure timely and effective remediation of findings identified through audits and other performance monitoring mechanisms
• Identify and mitigate operational, regulatory, and reputational risks associated with third-party services
• Oversee third-party fee payments, claims funding, reconciliation & approval processes
• Act as the senior escalation point for complex third-party performance or risk issues and work with internal partners (Account Management, Legal various Risk teams, etc.) to address root causes and implement fixes
• Provide actionable insights and recommendations to executive leaders

Director – Third-Party Management

Network Engineer

• Lead, coach, and develop a distributed team of cloud network engineers and operations specialists
• Define and execute the global cloud networking strategy across AWS and Azure
• Architect and guide implementation of cloud network designs, including VPC/VNet architecture, hybrid connectivity, segmentation, and secure connectivity patterns
• Be accountable for production operations of cloud networking services
• Lead major incident response for network-related issues, including root cause analysis (RCA)
• Establish and evolve the operational support model (L1/L2/L3)
• Drive automation and Infrastructure as Code (IaC) adoption

Director, Cloud Network Engineering – Operations

Marketing

• Support the development and execution of regional marketing strategy and annual business planning.
• Prepare executive-ready materials (presentations, dashboards, briefing notes) for leadership discussions.
• Proactively identify gaps in analysis or storyline and recommend improvements.
• Assist in coordinating strategic planning sessions, offsites, and leadership cadences (agenda design, synthesis of discussions, follow-up tracking).
• Support quarterly expense reviews and annual budgeting processes in collaboration with Finance and market teams.
• Conduct structured analysis to identify cost optimization and reinvestment opportunities.
• Track marketing performance metrics and synthesize insights linking activities to business outcomes.
• Use AI-enabled tools to accelerate data synthesis, benchmarking, and reporting productivity.
• Coordinate cross-functional marketing initiatives, including transformation programs and operating model enhancements.
• Manage multiple workstreams simultaneously, prioritize effectively, and track progress against deadlines.
• Drive follow-through on action items with stakeholders across markets and functions.
• Demonstrate ownership by anticipating risks, flagging issues early, and proposing practical solutions.
• Support internal communications such as newsletters, townhalls, and learning sessions.
• Help design engagement initiatives that strengthen collaboration and team culture.
• Maintain shared planning tools and calendars to enhance visibility and coordination.
• Leverage AI tools to improve drafting efficiency, content structuring, and communication quality.
• Identify opportunities to streamline reporting, documentation, and governance processes.
• Support leadership meeting cadences, ensuring timely inputs, clear pre-reads, and structured outputs.

Co-op Internship – Asia Marketing Strategy, Business Planning

Operations

• Lead daily work activities by coordinating resources, monitoring progress, and communicating priorities
• Set clear performance expectations and provide regular feedback on service quality
• Assess team members’ strengths and create individualized development plans
• Support team members in resolving complex escalations and issues
• Identify, analyze, and implement solutions to operational errors and process gaps
• Collaborate with cross-functional partners to enhance service delivery

Assistant Manager – Operations

Payroll

• Review applications and associated underwriting evidence.
• Analyze and summarize risk profile.
• Classify risk according to company philosophy and recommend to underwriter.
• Manage aspects of the underwriting process while pending underwriting requirements.
• Demonstrate the ability to adapt to change.

PAD and Payroll Specialist

Underwriter

• Review and audit underwriting decisions, processes and tools
• Review inforce policies for potential rescission assessing new information
• Monitor application and claims trends and respond proactively
• Support legal teams with expert insights on cases in litigation
• Recommend new risk management strategies and controls
• Track and analyze key risk indicators to inform decisions
• Deliver comprehensive reports for senior leaders and external partners
• Deliver educational programs and research to elevate underwriting expertise
• Partner with analytics to integrate cutting-edge insights into risk management practices
• Lead risk management programs and mentor emerging talent
• Partner with cross-functional teams to foster high-performing collaboration
• Build relationships with key stakeholders including reinsurers

Senior Underwriting Consultant, Risk Management

• Maintain and evolve Manulife’s Business Continuity Risk Standard KRIs and controls.
• Provide 2nd line Oversight and Challenge in evaluating risks related to business continuity.
• Design processes and tools to support Business Continuity Risk identification and management.
• Work with teams across the business to provide oversight and challenge on identification and evaluation of Business Continuity risks.
• Develop and maintain the global Business Continuity Risk Management standard and related processes.
• Participate in oversight and effective challenge to outputs of the Business Continuity Program, including BIAs, BCPs, and Testing.
• Build clear guidance, provide expert consultation, and develop training materials.
• Support standardization and automation strategy by designing and researching best practices for Business Continuity processes and tools.
• Advise on investigation of material loss events caused by Business Continuity disruptions.
• Consolidate and report on Key Risk Indicators and supporting metrics.

Director, Operational Resilience

Attorney

• Providing support to the Corporate Secretary by gathering and reviewing routine Board materials
• Using the Board portal and creating Board books
• Supporting the Corporate Secretary on pre/post Board and Committee meeting-related issues
• Analyzing corporation, LLC and partnership formation documents for compliance
• Managing US entities to remain in good standing with State requirements
• Handling corporate records on Blueprint and SharePoint
• Establishing and maintaining files for the department
• Managing Federal lobbyist and PAC disclosure filings
• Drafting and reviewing routine documents for internal and external use
• Assisting with various routine projects while balancing demands

Senior Legal Specialist

Learning and Development

• Design and implement a comprehensive wholesaling training strategy aligned with business objectives, sales segmentation, and distribution channels
• Develop scalable programs across onboarding, product knowledge, advisor engagement, and consultative selling
• Lead the end-to-end onboarding experience for new team members across internal and external wholesaling teams
• Collaborate with Product Marketing, Investments, and Portfolio Management teams to translate complex investment concepts into practical learning experiences
• Develop training focused on territory management, segmentation, and advisor engagement strategies
• Partner with Sales Leaders to promote consistent coaching practices and performance development

Sales Training Manager

General Counsel

• Provide legal advice to John Hancock Investment Management and its affiliated companies.
• Advise the Company of known risks and assess and report to the appropriate Company officers.
• Engage outside counsel after acquiring the necessary approvals.
• Provide any other legal advice that management may require.
• Actively participate in and support relevant public policy, regulatory and lobbying activities.
• Mentor junior counsel(s) and associates.
• May lead legal research projects/initiatives and product launches.

Counsel

Analytics Engineer

• Lead end-to-end development of data visualization solutions and analytical tools, including deployment across the organization.
• Design and integrate APIs to extend data access and enable seamless connectivity between systems and platforms.
• Develop robust data visualizations, reports, and AI-assisted interfaces for multiple use cases and varying levels of user interactivity, leveraging machine learning and generative AI where appropriate to surface deeper insights.
• Quickly prototype solutions — including AI-based proof-of-concepts and API-driven applications — and effectively communicate project plans, status updates, and enhancements/issues to team members and clients.
• Adopt and enhance technology infrastructure to 'bring data to life' across the organization, with a focus on integrating modern AI tooling, automation, and API ecosystems into existing workflows.
• Explore, develop, and champion AI-based applications that improve analytical processes, automate repetitive tasks, and deliver intelligent, user-facing experiences across the business.
• Work closely with end users to understand requirements, provide demonstrations, conduct technical walkthroughs, and collect feedback to refine data visualization and AI-powered solutions.

Senior Full Stack Analytics Developer

Full-stack Engineer

• Define and own the vision, roadmap, and operating model for the technology practice
• Serve as the senior technical escalation point and subject-matter authority for complex products in Collateral, Derivatives and Investment Accounting technology
• Partner with Architecture, Product, Delivery, and Business leaders to shape solutions and investment priorities
• Own and drive resolution of complex, cross-cutting technical challenges across three products
• Provide technical leadership and hands-on guidance to product-level Technical Leads
• Act as the primary escalation point for critical technical issues
• Collaborate with product, architecture, and senior technology stakeholders to shape technical roadmaps
• Ensure the practice consistently delivers high-quality outcomes across multiple initiatives
• Monitor practice health using defined KPIs
• Develops, tests, and implements new features for scalable software solutions
• Drive adoption of modern engineering, delivery, and operational practices
• Ensure compliance with enterprise security, risk, regulatory, and operational standards
• Proactively identify and mitigate technical, delivery, and operational risks

Lead Full Stack Software Engineer

• Oversee and challenge the fraud risk management strategy across US and Canada segments
• Guide fraud prevention, operations, and investigations to ensure alignment with corporate objectives
• Enhance Manulife's global fraud risk management program and ensure regulatory compliance
• Develop and implement comprehensive fraud monitoring programs and collaborate with cross-functional leaders
• Provide oversight and challenge to ensure fraud risk management practices are robust and aligned with strategic objectives
• Utilize knowledge of fraud detection and prevention technologies to enhance organization’s capabilities
• Support regional and local compliance teams in deploying effective fraud management strategies
• Drive best-practice and ensure standardization, automation, and process improvements across markets
• Cultivate relationships with US and Canada regulators to influence fraud risk landscape

Director, Anti-Fraud

Data Scientist

• Contribute to the development and deployment of data-driven and AI-powered solutions that help detect fraud, protect policyholders, and improve operational efficiency
• Support the development and enhancement of fraud detection and risk analytics models, including statistical models, anomaly detection, and machine learning approaches
• Perform exploratory data analysis on large and complex datasets to identify fraud patterns, trends, and data quality issues
• Assist in training, evaluating, and monitoring machine learning models to ensure performance and stability in production environments
• Contribute to Generative AI initiatives such as prompt engineering, RAG (Retrieval-Augmented Generation) pipelines, or document-understanding use cases under senior guidance
• Help prepare and structure data for LLM-based applications, including extracting information from complex documents (e.g., multi-column text, tables)
• Clearly document analyses, models, and assumptions to support knowledge sharing and auditability
• Communicate insights and results to both technical and non-technical audiences with guidance and support.