Manulife

Administration

• Processing Access Requests (file copy requests) by reviewing the request and the consent to identify correct information to send and authority to do so
• Reviewing access requests meticulously and redacting third party information to avoid privacy breach
• Handling emails in several group email inboxes
• Setting up disability claims and/or handling follow-ups for claims
• Handling Client and Control Reports
• Issuing payments for vendor invoices
• Data entry (from claim forms to claims payment system – Navigator)
• Emailing and/or printing and sending out correspondence to claimants, clients or other stakeholders ensuring that privacy protocols are followed
• Offsite file tracking/search/retrieval
• Handling of media files
• Assisting with new client onboarding – transfer of files
• New hire onboarding - Ordering IT equipment/access, coordinating with manager of new hire IT equipment ordering/support for existing employees

Senior Disability Administrator – File Copy

Sales

• Provide administrative and sales support for various members of the team in Western Canada (BC & AB)
• Develop a thorough understanding of the sales needs of the team to support them in effectively executing the overall sales strategy
• Assist in first level administration and review of regional expense submissions to ensure corporate expense and travel guidelines are being followed
• Track and manage expenses against budget and flag any expenses approaching budget or exceeding corporate guidelines
• Ensure timely review and approval of expenses by sales leader
• Process invoices to ensure prompt payment to vendor(s)
• Work closely with applicable team members to effectively plan and successfully execute both advisor facing events and internal team meetings
• Source and plan meetings venue and management of event budget
• Liaise with venue contacts to ensure all logistics and details are executed as requested
• Manage logistics of scheduling and supporting virtual meetings and webinars
• Create, distribute and manage all invitations to meetings and events
• Coordinate and monitor prompt distribution of marketing materials and sales aids as requested by sales team
• Handle all catering and meal requirements
• Prepare leader requested presentations
• Manage all aspects of the CE credit process from submission to delivery

Regional Sales Coordinator

Business Development Rep

• Develop, maintain and expand mortgage broker relationships within a specified geographic territory
• Optimize delivery of value-added products, service and advice
• Perform front line business risk management function
• Share best practices and collaborate with other Manulife Bank Business Development Managers
• Partner with other Manulife Financial and Manulife Bank representatives to build mortgage broker interests in Manulife Bank debt management, loan and deposit solutions

Business Development Manager – Broker Services

• Lead Retail Sales Enablement for North America
• Own the strategy and delivery of tools, platforms, and adoption programs
• Partner with Sales, Marketing, Technology, Data/Analytics, and Compliance
• Set the North America Retail Enablement roadmap
• Own CRM outcomes (Salesforce), including platform improvements and workflow simplification
• Lead enablement launches and changes end-to-end
• Run the operating model for key tools
• Build and track adoption and impact metrics
• Partner with Marketing to improve lead management and advisor engagement workflows
• Advance the AI enablement agenda
• Lead and develop a high-performing enablement team

AVP, Sales Enablement

Risk

• Assist the Director of Risk with risk governance and management program execution
• Facilitate implementation of operational risk standards and methodologies
• Collect and analyze risk data for actionable insights
• Identify emerging risks and strengthen oversight in operational risk categories
• Develop partnerships with business leaders to manage key risks
• Contribute to risk culture and accountability across the organization

Manager, Operational Risk Management – Group Functions

Manager

• Execute audit and advisory assignments in accordance with department and IIA standards
• Develop adequate understanding of the risks being handled by the unit being assessed
• Assist in audit planning, executing engagements to deliver on the audit plan and assist audit leads in reporting
• Prepare meaningful, concise, and well-articulated audit working papers, findings and recommendations
• Manage and communicate expectations regarding work deadlines and deliverables
• Actively follow up on open issues with management
• Lead various SOX processes, facilitate SOX planning, and provide oversight during walkthrough and testing phases
• Develop and maintain strong relationship with management
• Lead, coach and mentor junior staff assisting on projects

Associate Manager, Audit & Advisory Services

Artificial Intelligence

• Set the Canada AI vision and multi year roadmap aligned to business strategy
• Translate strategy into an executable, value anchored portfolio
• Deliver impact at scale: lead use cases across pricing/underwriting optimization, fraud detection & deterrence, health analytics, and sales enablement
• Ship GenAI to production with robust security, governance, and telemetry
• Own the product lifecycle: problem framing, scoping, design, modeling, validation, productionization (MLOps)
• Lead, coach, and grow a team of Data Scientists and ML Engineers
• Institutionalize excellence: establish standards, reusable methods, and tooling
• Partner with Data Engineering, Data Office, Risk, Legal/Compliance, and IT
• Create intake & prioritization discipline: manage a transparent backlog
• Measure and communicate value: define OKRs and success metrics
• Advance practice: champion Responsible AI, privacy, security, and Model Risk Management

Director, AI

Analyst

• Provide direct support for tactical planning in collaboration with Operations to ensure harvest scheduling, budgeting, and harvest plan execution decision support is timely and accurate.
• Provide and maintain timely, accurate, value-added information in the realms of harvest scheduling, tactical and long term planning, and timber investment analysis for various Timber and Ag business sectors.
• Establish and maintain long term plans for client properties.
• Support the development of regional price curves and other inputs.
• Provide discounted cash flow and other financial analysis to evaluate and support timber management decisions, value-added and environmental service projects (carbon, wind, conservation easement, water, wood supply agreements, etc.).
• Support the business conformance with certification requirements and support management systems that enable the advancement of the forest stewardship commitment.
• Continuously improve business procedures and provide training and support to ensure the effective deployment and use of property data and business systems.

Resource Planning Analyst, Forestry Modelling and Analytics

Compliance

• Facilitate end-to-end regulatory change management
• Collaborate with compliance, legal, privacy, operations, and delivery teams
• Define and communicate clear paths to compliance
• Coordinate project management activities and maintain trackers
• Develop tools, templates, and training materials for compliance practices
• Coordinate and deliver risk and compliance reporting
• Act as a trusted advisor to business leaders and delivery teams
• Assist in performing risk assessments and developing mitigation plans

Manager, Business Risk – Regulatory Change

Content Marketing Manager

• Help build the first version of our Content Design System
• Establish standards and patterns for user experience
• Bring content design earlier into the product process
• Partner with teams to shape clear, consistent content solutions
• Set high craft bar in UX writing and information clarity

Content Design Lead

Account Manager

• build and maintain strong relationships with clients and market sources
• work with clients to ensure satisfaction with products and services
• support plan governance by recommending solutions

Client Relationship Manager

• Validate regulatory requirements in Archer, ensuring documentation accuracy
• Provide advisory support to functional teams on regulatory impacts
• Deliver training and tools for interpreting requirements and maintaining documentation
• Collaborate with Technology and Risk teams to enhance Archer functionality
• Ensure effective use of Archer for regulatory assessments and documentation
• Monitor regulatory issues, ensuring timely remediation
• Identify and communicate emerging risk themes to senior stakeholders

Director, Regulatory Risk – Change Management

Underwriter

• Support Underwriting team in transforming the life insurance purchase journey
• Serve as the voice of both the business and the customer
• Champion development and delivery of advanced underwriting capabilities
• Prioritize work, focusing on initiatives generating the most value
• Collaborate with teams to develop innovative, data-driven underwriting solutions
• Manage relationships with external vendors, partners, and technologies
• Ensure risk and governance requirements are met

Lead Product Owner – Underwriting

Vice President

• Develop and execute a comprehensive government relations strategy aligned with enterprise priorities across health benefits, insurance, retirement savings, wealth management, and financial services
• Build and maintain trusted relationships with ministers’ offices, senators and members of Parliament, senior officials, regulators, and political staff across parties
• Monitor, analyze, and influence federal policy, legislative, and regulatory developments, including budgets, legislation, regulations, and consultations relevant to Manulife’s operations in Canada and key global markets
• Lead advocacy efforts on priority files, including preparing briefing materials, position papers, submissions, and recommendations for senior leadership
• Advise executives and business leaders on political risk, policy trends, and emerging issues, translating complex policy developments into clear business implications
• Coordinate closely with internal stakeholders, including legal, compliance, communications, marketing, and business units to ensure consistent and integrated advocacy and messaging
• Collaborate with industry associations, coalitions, and external partners to advance shared objectives while protecting the company’s distinct interests
• Support government engagement activities, including meetings, roundtables, events, and site visits, and represent the company at external forums when appropriate
• Contribute to crisis and issues management, providing timely government relations insight during sensitive or high-profile situations

AVP Government Relations

• Conduct evidence‑based reviews of first line risk assessments, controls, and risk decisions, providing objective challenge where needed.
• Assess completeness and accuracy of first line documentation and support escalation when risk posture misaligns with appetite.
• Support RCSA oversight by collecting evidence, reviewing controls, and identifying potential gaps against standards.
• Assist in third‑party technology risk reviews, validating due diligence evidence and analyzing residual vendor risk.
• Support oversight of technology and operational change initiatives, assessing proposed controls and risk impacts.
• Review incidents, classifications, and root cause analyses, tracking remediation effectiveness and recurring themes.
• Support issue management by challenging risk acceptances, reviewing corrective action plans, and validating closure evidence.
• Contribute to BC/DR and critical operations oversight through analysis of test results, resilience gaps, and control effectiveness.
• Perform data extraction and analysis to identify trends across risk events, issues, and assessments, producing clear risk insights.
• Use automation, Generative AI, and Agentic AI tools to streamline evidence reviews, monitoring, and second line analysis.