Manulife

Operations

• Drive large-scale, measurable improvements across Group Benefits Operations
• Lead high-impact process improvement initiatives
• Apply DMAIC to diagnose operational issues and implement sustainable solutions
• Own improvement outcomes, including cycle time reduction and quality improvement
• Lead end-to-end value stream mapping
• Establish performance baselines using operational data and metrics
• Partner with technology and automation teams for process improvements
• Lead cross-functional working sessions and ensure improvements are embedded and sustained

Process Transformation Consultant – Group Benefits Operations

Data Engineer

• Design, develop, and maintain scalable ETL/ELT pipelines using Azure Data Factory, Azure Databricks, and other relevant services
• Develop and maintain the company's data architecture, including data models, schemas, and data dictionaries
• Integrate data from various sources, ensuring data quality and consistency, and prepare it for analytical and operational use
• Follow consistency of data governance policies and processes to ensure data security, privacy, and compliance
• Collaborate with other data professionals, including data scientists, analysts, and business team members, to understand data requirements and develop solutions to meet those needs
• Stay up to date with the latest tools and technologies and see opportunities to enhance Manulife's data infrastructure
• Ability to learn and implement best practices of big data and cloud computing to ensure solutions are scalable, efficient, and effective

Product Manager

• Support the development and continuous improvement of services and features offered by Manulife John Hancock Retirement
• Understand and support the vision for the project portfolio across all client segments
• Act in a thought leadership capacity to stay ahead of trends, regulatory guidelines, and technological forces
• Manage the new idea intake process for internal stakeholders, acting as one of the primary points of contact
• Support the exploration of ideas by applying relevant market research and customer feedback
• Contribute to the creation of north star experiences and identification of key differentiators
• Support the development of business cases and other product artifacts for approval
• Work closely with the Product Analysis team and SMEs to understand impacts and requirements
• Support the ongoing management of the portfolio roadmap and annual planning activities
• Prepare reporting and regular updates for leadership
• Support the internal and external rollout of features and execution of communication strategy

Compliance

• Collecting, scrubbing, and uploading participant level account data with efficiency and accuracy
• Communicating with plan sponsors and internal stakeholders via Parts+ recordkeeping system
• Reading and comprehending retirement plan provisions from plan documents and amendments
• Ensuring that reports are properly generated according to Eligibility, Compensation, and Contributions
• Ensuring clients meet IRS requirements for compliance activities
• Nondiscrimination testing, Loan Delinquency reporting, and Required minimum Distributions
• Working with the Client Service Manager team & ERISA Government & Reporting team for accurate and timely nondiscrimination testing

Compliance Analyst

Associate

• Execution with speed and perseverance
• Development of innovative solutions to business challenges
• Focus on customer-centric decisions and solutions
• Join value-creating initiatives and explore how AI and new technologies boost business efficiency

• drive the end-to-end Annual Planning process (i.e., Book of Work & SFP) and associated reporting to leadership
• define how we manage our Digital Experience portfolio
• act as the key link between the digital experience team and our technology partners
• oversee the funding approval process—reviewing materials submitted in GIA for quality and completeness and coordinating with stakeholders to secure timely approvals
• review monthly health and status reports for all portfolio initiatives, tracking spend against plan and understanding the drivers behind variances
• surfacing areas requiring leadership decisions, escalations, or strategic trade-offs
• ensure consistency, transparency, and alignment on strategy execution across all stakeholder groups
• identify, mitigate, and escalate systemic risks, issues, and dependencies
• lead financial operations and portfolio governance across the GDE organization, overseeing budget planning and tracking
• enhance financial visibility and decision-making by developing and maintaining centralized reporting
• provide strategic financial analysis and operational support, including cost centre assessments, executive reporting, and expense validation
• build and sustain bridges between Digital Experience and Technology within GWAM, collaborating closely with Product Owners and Technology partners
• proactively identify gaps in the handoff between Digital Experience and Technology

Digital Portfolio – Operations Lead

Administrative Assistant

• Provide day-to-day administrative support to Global Investigative & Forensic Services and Corporate Security teams.
• Maintain and update GIFS SharePoint sites including library structure, access, and governance.
• Maintain GIFS email distribution lists.
• Support onboarding of new employees (Teams, SharePoint, bios and profiles).
• Provide administrative support to the Director of Security, Asia.
• Respond to ad hoc requests including travel and expense inquiries.
• Coordinate meetings, conferences, and internal events including logistics, catering, and technology.
• Support agenda coordination and provide timekeeping during events.
• Coordinate and publish GIFS newsletters and internal communications via SharePoint and Viva Engage.
• Support vendor onboarding and setup in EzPay for invoice processing.
• Process and track invoices and support payment coordination.
• Conduct first-level review of Concur expense reports and follow up on required edits.
• Compile GIFS’ expenses to be charged back to LTC and FedPoint.
• Maintain vendor records and support contract administration.
• Administer SharePoint and Viva Engage platforms.
• Ensure document management and access control standards are maintained.
• Support communication and engagement initiatives across the security function.
• Manage documentation and ensure audit-ready record keeping.
• Support procurement and ordering of office supplies.
• Assist with workflow improvements and administrative trackers.

• Processing all routine and standard transactions
• Maintains accurate records of transactions to interact effectively with distribution channels and/or clients.
• Partner with Contact Centre, Advisory Support Managers, and Vendor (FCC) for escalated issue resolution
• Communicate with internal and external partners to ensure requests and transactions are processed in a timely manner
• Assist with the documentation of internal and external processes
• Identifies and solves most basic and some complex problems based on an understanding of the customer’s needs, using investigation and established guidelines
• Recognizes the need to escalate complex cases
• Prioritizes departmental work to accommodate fluctuating or unplanned work
• Understands the implications of action or inaction and makes appropriate decisions on semi-complex issues.

Wealth Operations Analyst

Pharmacist

• Serve as a trusted pharmacy subject matter expert within the Group Benefits business
• Support sales, advisors, and consultants across the Canadian market
• Critical interface between pharmacy strategy, sales enablement, and client advisory
• Provide thought leadership on drug trends, emerging therapies, and cost management strategies
• Support key finalist presentations and advisor engagements
• Work in close alignment with Product and internal partners to drive growth and better outcomes for sponsors and plan members

Director of Pharmacy Benefits

Systems Engineer

• Collaborate with business partners and technical teams to clarify objectives and capture requirements.
• Analyze insurance product requirements and translate them into calculation logic.
• Build and implement test plans to confirm calculation accuracy.
• Investigate and resolve calculation defects, working closely with engineers to retest and validate fixes.
• Maintain concise, accurate, and reusable documentation across products and projects.
• Identify and implement process improvements that increase calculation accuracy and delivery efficiency.
• Support production applications by analyzing calculation issues and recommending solutions.

IT Business Systems Analyst, Insurance Technology

Cloud Engineer

• Design, implement, and automate security controls across cloud and AI environments, ensuring secure-by-default architecture, continuous compliance, and protection against evolving threats.
• Implement and operate AI Security Posture Management (AI SPM) solutions, including Cloud security posture management to continuously assess, detect, and remediate risks across AI and cloud environments.
• Secure AI and Generative AI workloads, including model pipelines, training data, inference APIs, and LLM integrations against threats such as prompt injection, data leakage, model abuse, and adversarial attacks.
• Design and implement AI SPM controls to provide visibility into AI assets, monitor model usage and access patterns, enforce security guardrails, and manage AI risks across the full lifecycle.
• Embed security into CI/CD and MLOps pipelines (DevSecOps) using automated controls such as SAST/DAST, IaC scanning, secrets detection, and compliance enforcement gates.
• Develop and maintain security policies and policy-as-code frameworks (e.g., Azure Policy) to enforce governance, regulatory compliance, and responsible AI usage.
• Engineer monitoring, detection, and response capabilities for cloud and AI systems, integrating telemetry with SIEM/SOAR platforms for centralized visibility and automated response.
• Perform security testing and validation across cloud, application, API, and AI layers, including AI-specific scenarios such as prompt injection and model misuse prior to production deployment.
• Automate security operations through scripting and tooling (e.g., Python, PowerShell) to improve efficiency, scalability, and consistency of controls.
• Conduct risk assessments, threat modeling, and security reviews for cloud infrastructure and AI systems to identify vulnerabilities and implement mitigation strategies.
• Collaborate with AI teams, and security stakeholders to drive secure-by-design architectures and enable scalable, governed AI adoption.

Lead AI Cloud Security Engineer

• Designing, implementing, and automating security controls across cloud and AI environments, ensuring secure-by-default architecture, continuous compliance, and protection against evolving threats
• Implement and operate AI Security Posture Management (AI SPM) solutions, including Cloud security posture management to continuously assess, detect, and remediate risks across AI and cloud environments
• Secure AI and Generative AI workloads, including model pipelines, training data, inference APIs, and LLM integrations against threats such as prompt injection, data leakage, model abuse, and adversarial attacks
• Design and implement AI SPM controls to provide visibility into AI assets, monitor model usage and access patterns, enforce security guardrails, and manage AI risks across the full lifecycle
• Embed security into CI/CD and MLOps pipelines (DevSecOps) using automated controls such as SAST/DAST, IaC scanning, secrets detection, and compliance enforcement gates
• Develop and maintain security policies and policy-as-code frameworks (e.g., Azure Policy) to enforce governance, regulatory compliance, and responsible AI usage
• Engineer monitoring, detection, and response capabilities for cloud and AI systems, integrating telemetry with SIEM/SOAR platforms for centralized visibility and automated response
• Perform security testing and validation across cloud, application, API, and AI layers, including AI-specific scenarios such as prompt injection and model misuse prior to production deployment
• Automate security operations through scripting and tooling (e.g., Python, PowerShell) to improve efficiency, scalability, and consistency of controls
• Conduct risk assessments, threat modeling, and security reviews for cloud infrastructure and AI systems to identify vulnerabilities and implement mitigation strategies
• Collaborate with AI teams and security stakeholders to drive secure-by-design architectures and enable scalable, governed AI adoption

Senior AI Cloud Security Engineer

General

• Support the development and maintenance of data pipelines using SQL, Python, and Spark.
• Assist with Databricks Unity Catalog migration activities, including data validation and basic permission checks.
• Help analyze Databricks usage, cost, and job performance using metrics and AI‑driven recommendations.
• Perform data access cleanup by reviewing and updating user and group permissions.
• Support data quality checks and assist in resolving data issues with guidance from senior engineers.
• Document data assets, data processes, and standard operating procedures.
• Assist the team with ad‑hoc analysis and operational support tasks as required.

Co-op Internship Program – Asia Data Office

• Lead the architecture and design of cloud-native solutions across a multi-cloud environment (Azure, AWS, Alibaba Cloud)
• Define scalable platform strategies using PaaS, containers, and serverless technologies
• Drive the transformation of legacy systems into modern, microservices-based architectures
• Guide the migration from IaaS to PaaS-first models to improve scalability, efficiency, and cost optimization
• Design distributed systems using event-driven and API-first approaches
• Establish reusable architecture patterns, standards, and templates
• Partner with business and technology stakeholders to align architecture decisions
• Contribute to AI platform architecture, including Generative AI
• Promote DevOps, Infrastructure as Code, and automation practices
• Define observability and monitoring strategies to ensure high system performance and resilience

Senior Cloud Architect – Azure, AI Platforms

Director

• Lead continuous improvement efforts to enhance service delivery and eliminate inefficiencies
• Use data and performance insights to identify call trends, service gaps, and improvement opportunities
• Apply strong problem-solving, decision-making, and conflict resolution skills
• Foster a highly engaged team culture through recognition, collaboration, and open communication
• Partner with business leaders and Workforce Management for effective staffing and planning
• Collaborate with global partners to maintain consistent service performance
• Oversee scheduling, volume management, and service levels for excellent customer experience
• Lead strategic initiatives, manage multi-location performance, and strengthen operational effectiveness