Digital Portfolio – Operations Lead

Manulife

Drive Annual Planning process and manage Digital Experience portfolio at Manulife. Oversee funding approvals and enhance financial visibility across the GDE organization.

Posted 7/15/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$125,100 - CA$175,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in portfolio management, strategic planning, and financial operations, with a strong focus on digital transformations and governance. Capable of translating financial data into actionable insights while fostering collaboration between digital experience and technology teams.

Highest-signal resume keywords

Portfolio ManagementStrategic PlanningFinancial OperationsStakeholder InfluenceExecutive Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementFinancial TrackingBusiness Case DevelopmentInvestment PrioritizationGovernance PracticesOperational ProcessesCost Centre AssessmentsForecastingRisk IdentificationResource Allocation

Soft Skills

Exceptional CommunicationRelationship BuildingDetail-OrientedOrganizational SkillsInfluencing Stakeholders

Industry Keywords

Digital ExperiencePMO LeadershipGovernanceExecutive ApprovalsPortfolio Health ReportingFinancial AnalysisOperational SupportStakeholder EngagementStrategic Trade-offsGIA

About the role

Key responsibilities & impact

drive the end-to-end Annual Planning process (i.e., Book of Work & SFP) and associated reporting to leadership
define how we manage our Digital Experience portfolio
act as the key link between the digital experience team and our technology partners
oversee the funding approval process—reviewing materials submitted in GIA for quality and completeness and coordinating with stakeholders to secure timely approvals
review monthly health and status reports for all portfolio initiatives, tracking spend against plan and understanding the drivers behind variances
surfacing areas requiring leadership decisions, escalations, or strategic trade-offs
ensure consistency, transparency, and alignment on strategy execution across all stakeholder groups
identify, mitigate, and escalate systemic risks, issues, and dependencies
lead financial operations and portfolio governance across the GDE organization, overseeing budget planning and tracking
enhance financial visibility and decision-making by developing and maintaining centralized reporting
provide strategic financial analysis and operational support, including cost centre assessments, executive reporting, and expense validation
build and sustain bridges between Digital Experience and Technology within GWAM, collaborating closely with Product Owners and Technology partners
proactively identify gaps in the handoff between Digital Experience and Technology

Requirements

What you’ll need

6-10+ years of experience in portfolio management, strategic planning, business operations, digital transformations, finance or PMO leadership roles
Proven experience managing complex portfolios of initiatives, including business case development, investment prioritization, funding governance, executive approvals, and portfolio health reporting
Demonstrated experience managing budgets, forecasts, workforce planning, and financial tracking within large organizations
Ability to translate financial data into actionable insights, identify risks, and provide recommendations that support investment and resource allocation decisions
Exceptional written and verbal communication skills with experience developing executive-level presentations, portfolio reporting, and governance materials for senior leaders
Proven ability to build trusted relationships and influence stakeholders across business, technology, finance, product, and leadership teams
Highly organized and detail-oriented with the ability to establish and improve operational processes, governance practices, reporting frameworks, and controls while managing multiple priorities in a fast-paced environment
Bachelor’s degree required

Benefits

Comp & perks

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program in Canada including holidays, vacation, personal, and sick days