Maleda Tech

Account Executive

• Own performance and KPIs for an assigned region, consistently meeting and exceeding sales targets.
• Prospect new hotel partners through external research, networking, and internal tools.
• Position and pitch the value proposition to new partners via phone, email, and in-person meetings.
• Move leads through the full sales funnel quickly, qualifying and adding net new hosts to hit quarterly goals.
• Launch new markets, including supporting lead generation and coordinating cross functionally with internal teams.
• Support hotel onboarding for won deals to ensure a smooth partner experience.
• Build and execute scalable strategies that drive maximum impact across a diverse base of hotel and serviced apartment partners.
• Cultivate strong, trust-based relationships with hotel decision makers and confidently represent the platform.

Senior Account Executive

Account Manager

• Own the health and performance of API connections with key hotel supply and connectivity partners, ensuring high uptime, low error rates, and reliable inventory flow.
• Monitor diagnostics such as active and inactive hotel counts, error rates, and booking conversion issues, and lead the investigation when something looks off.
• Perform advanced, second-level troubleshooting to identify root causes, then facilitate solutions between partners and internal engineering teams.
• Build and execute commercial account plans that grow the business through each partner, optimizing hotel selection, rates, and content quality.
• Develop technical roadmaps for connectivity enhancements and keep stakeholders aligned across both organizations through long, multi-party projects.
• Think entrepreneurially about the next leg of growth at scale, and deliver measurable commercial outcomes rather than just operational activity.

Senior Enterprise Partner Manager, Hotel Supply & Connectivity

• Define and own the business development strategy for product enablement. Working closely with Product Marketing and Engineering to build a deep understanding of the product roadmap and identify where third-party partnerships can unlock, accelerate, or improve planned products.
• Build a proactive pipeline of partner opportunities and contribute to the broader platform partnerships strategy over time.
• Act as the primary business development liaison to the Product Marketing organization, developing trusted relationships with product leads and maintaining ongoing visibility into the roadmap.
• Lead the end-to-end deal process for priority partnerships, from initial outreach and scoping through negotiation, term sheet, and contract execution.
• Develop and refine commercial frameworks across a range of deal types, structuring deals that reduce cost and vendor dependency while protecting strategic flexibility.
• Work cross-functionally with Finance, Legal, Product, and Engineering to align on partner profiles, model costs and revenue opportunities, define success metrics, and develop contracting frameworks.

Senior Business Development Lead – Product Enablement Partnerships

Customer Support

• Lead Continuous Improvement pilots and projects focused on the analysis and improvement of service for specific Customer Support business processes, increasing operational efficiency and process quality.
• Partner cross functionally with Shared Services, Policy, and Support Product to lead process impact assessments and process design for high priority changes within the Change Management process.
• Work closely with CS Analytics to design and implement process measurement systems, analyze process data, and use insights to drive successful improvement projects to completion.
• Build queries and use data analytics tools to support process improvement efforts and identify root causes.
• Deliver successful improvement projects with measurable positive impact and transition solutions to operations for sustained results, including feature launches throughout the year.
• Build and update Functional Designs showing the interactions between customer journey, agent processes, product features, requirements, and policies.
• Create and apply Failure Modes and Effects Analysis to identify failures within processes and lead the effort to mitigate or control them.
• Perform cost and benefit analyses, construct business cases for improvement opportunities, and present recommendations to senior leadership.

Senior Continuous Improvement Lead, Customer Support Operations

Full-stack Engineer

• Design, build, and maintain scalable backend services and pipelines that ingest, index, and serve knowledge content from many sources.
• Develop and improve search and retrieval experiences, including relevance ranking, indexing, and the integration of large language model and retrieval augmented generation techniques where they add value.
• Model and manage structured and unstructured data so that it stays accurate, discoverable, and well governed.
• Collaborate with product managers, data scientists, and other engineers to translate ambiguous problems into clear technical plans and shipped features.
• Write high quality, well tested code, conduct thoughtful code reviews, and raise the engineering bar for the team.
• Monitor system performance, troubleshoot production issues, and continuously improve reliability and scale.

Senior Software Engineer, Integrated Knowledge Management

• Define and own the business development strategy for product enablement. You will work closely with Product Marketing and Engineering to build a deep understanding of the product roadmap and identify where third-party partnerships can unlock, accelerate, or improve planned products.
• You will build a proactive pipeline of partner opportunities rather than waiting for inbound requests, and contribute to the broader platform partnerships strategy over time.
• Act as the primary business development liaison to the Product Marketing organization. You will develop trusted relationships with product leads and maintain ongoing visibility into the roadmap so that partnership needs are anticipated well in advance of product timelines.
• Lead the end-to-end deal process for priority partnerships, from initial outreach and scoping through negotiation, term sheet, and contract execution. You will develop and refine commercial frameworks across a range of deal types, from data licensing and API agreements to broader technology and service partnerships, structuring deals that reduce cost and vendor dependency over time while protecting strategic flexibility.
• Develop a clear point of view on build versus buy versus partner tradeoffs across the technology stack and bring well-reasoned recommendations to Product and Engineering leadership.
• Work cross-functionally with Finance, Legal, Product, and Engineering to align on partner profiles, model costs and revenue opportunities, define success metrics, and develop contracting frameworks. You will represent partnership opportunities clearly and compellingly to senior internal stakeholders and build the consensus required to move quickly on priority deals.
• Develop deep expertise in the data, technology, and service provider landscapes most relevant to the product roadmap, anticipating market shifts and emerging capabilities. You will also define the KPIs, reporting frameworks, and partner feedback loops needed to evaluate new partnerships and capture learnings that allow product partnerships to scale globally over time.

Senior Partnerships Lead – Product and Technology Partnerships

Data Scientist

• Design and own marketing measurement methodologies, including incrementality testing, marketing mix modeling, multi-touch attribution, and experiment design
• Build statistical and machine learning models to evaluate channel effectiveness, forecast outcomes, and inform budget allocation
• Translate ambiguous business questions into rigorous analytical plans and deliver findings to both technical and non-technical stakeholders

Senior Data Scientist, MarTech, Data Science and Measurement

Product Manager

• Define and own the product strategy and roadmap for your area.
• Translate business goals and customer needs into a prioritized backlog.
• Write clear product requirements, lead discovery, and partner with engineering and design from concept through launch and iteration.
• Use quantitative and qualitative data to identify opportunities, frame hypotheses, and measure impact.
• Collaborate with cross-functional partners across marketing, operations, analytics, and leadership to align on priorities and communicate progress.
• Run experiments, learn quickly, and continuously refine the product based on results.
• Champion the customer and keep the team focused on the highest-impact work.

Business Operations

• Lead end-to-end process improvement initiatives, from discovery and root-cause analysis through design, implementation, and measurement.
• Map current-state workflows, surface bottlenecks, and quantify the impact of inefficiencies using data.
• Design and document future-state processes, including standard operating procedures, controls, and success metrics.
• Partner with cross-functional stakeholders across operations, product, finance, and other teams to align on priorities and secure buy-in.
• Facilitate workshops and working sessions to gather input, build consensus, and drive decisions.
• Define and track KPIs to measure the effectiveness of process changes and report progress to leadership.
• Identify opportunities for automation and tooling to reduce manual effort and improve consistency.
• Coach and enable teams to sustain improvements after rollout.

Lead, Business Process Improvement

Content Marketing Manager

• Plan, write, edit, and publish high quality content across web, blog, email, social, and in product channels.
• Maintain a consistent voice, tone, and style across all content, and help refine content guidelines as the brand evolves.
• Partner with marketing, design, product, and subject matter experts to turn complex topics into clear and engaging stories.
• Manage an editorial calendar, balance multiple projects at once, and keep work moving against deadlines.
• Optimize content for SEO and accessibility, and use performance data to improve future work.
• Review and proof content for accuracy, clarity, and quality before it goes live.

Content Specialist

Operations

• Function as a "solution detective," sitting between cross functional leads, technical teams, and acquisition reps to investigate and resolve host related issues end to end.
• Translate complex technical issues into clear, easy to understand summaries and instructions for both internal stakeholders and hosts.
• Communicate directly with hosts via email, video call, or Zoom (approximately 25% of your time) to walk them through issues, resolutions, and best practices.
• Track tickets, maintain accurate data hygiene across all systems, and report out on host needs and trends with a solution oriented mindset.
• Build and maintain a knowledge base of common issues and resolutions, contributing to ongoing process improvements.
• Partner with scaled operations teams to implement small scale changes that reduce friction in the acquisition and onboarding funnels.

Marketplace Onboarding Operations Specialist

• Define metrics and dimensions in partnership with cross-functional stakeholders, focused on competitive pricing and insights.
• Build and maintain metrics pipelines, coding new metrics into automated pipelines using internal data infrastructure.
• Onboard new metrics into the team's pipeline tooling, working independently to learn and apply new internal systems and skills as needed.
• Generate interactive dashboards and analyses using AI tooling (e.g., Claude) to accelerate delivery.
• Translate analytical findings into clear narratives and slide presentations for senior partners.
• Share competitive insights internally and, where appropriate, surface insights for hosts.

Advanced Analytics Lead, Competitive Insights

• Serve as an additional partner facing point of contact in support of the Key Accounts team, managing high value inquiries from start to finish.
• Develop and maintain deep expertise in company policies, procedures, and brand risk topics to provide accurate, consistent guidance.
• Provide end to end resolution and clear, professional communication to partners across email and other channels.
• Conduct in depth research to investigate, troubleshoot, and resolve complex partner issues.
• Triage and assign escalation tickets, offering recommendations to drive efficient and effective resolution paths.
• Respond promptly and accurately to partner inquiries while consistently meeting or exceeding SLA response time targets.
• Proactively identify opportunities to improve listing quality and partner experience for enterprise level accounts.
• Support API troubleshooting and incident response in partnership with technical teams.
• Build strong working relationships across internal and external stakeholders, contributing ideas and recommendations that improve team processes.

Enterprise Partner Support Specialist

Analyst

• Conduct strategic deep dives into customer experience drivers (cleanliness, check-in, communication, etc.) covering symptom, root cause, and recommended intervention.
• Design, execute, and analyze A/B tests and quasi-experiments to measure the impact of quality and blueprint initiatives, with sharp attention to two-sided marketplace nuances.
• Build and apply causal inference frameworks (diff-in-diff, synthetic controls, propensity matching) to estimate the true impact of product, policy, and operational changes.
• Leverage LLMs and AI-assisted analytics to extract structured insights from unstructured data and scale root-cause taxonomy generation across millions of trips.
• Develop and validate metrics that monitor customer experience health and surface emerging quality issues.
• Build and maintain analytical artifacts (queries, dashboards, readouts) that let stakeholders self-serve.
• Translate complex analyses into clear, concise insights and recommendations for senior leadership.

Advanced Analyst, Quality & Blueprint

Copywriter

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