Magic, Inc

Customer Support

• Answering client's inquiries
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information

Live Chat Support Specialist

Assistant

• Transform complex priorities into completed achievements with precision and efficiency!
• Build meaningful connections with team members and clients to fully understand and exceed expectations!
• Deliver outstanding results that make a real difference, all while meeting critical deadlines!
• Keep everyone in the loop with transparent progress reports that showcase your accountability and organization!
• Uphold our commitment to excellence by embracing established guidelines that ensure consistent quality!

Creative Solutions Assistant

Business Development Rep

• Own the full sales cycle from inbound discovery to follow-up, closing, and successful onboarding, ensuring a smooth transition for new clients and hitting quota monthly
• Run 15+ discovery calls per week with C-level and Director-level prospects; uncover pain, establish urgency, and align the right product
• Know when to position which Magic product by becoming a true product expert and match offerings to prospect needs with precision
• Treat every lead like a win waiting to happen by working “not now” leads with discipline and creativity until the timing is right
• Work every deal to completion and don’t let momentum die; follow up persistently, update next steps, and never lose track of potential
• Own your pipeline like a pro while keeping HubSpot clean, prioritize outreach, and maintain deal velocity at all times
• Collaborate with Sales, Support, and Ops Teams to ensure clients start strong and are set up for long-term success
• Share what’s working and learn what’s not bringing a growth mindset to every deal, and adapt quickly when SOPs, experiments, or strategies evolve
• Continuously learn and improve, seeking feedback, applying it fast, and treating personal growth like part of the job
• Stay consistent, stay hungry while showing up with energy, drive, and the mindset that every day is an opportunity to win

Business Development Manager – Global

Associate

• You’ll work under the close guidance of your CX Lead to help provide outstanding support to our customers around the world.
• Answering client's inquiries
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information

CX Associate

Recruitment

• Work toward daily and monthly targets with consistency, support different recruitment teams as needed, and apply feedback quickly to improve over time.
• Look through Magic's existing pool of potential hires to find good matches for what clients need — no external sourcing required.
• Set up interview times that work for everyone.
• Conduct final interviews before candidates meet clients.
• Decide if they're ready and a good fit — this is your call.
• Pass candidate information to Sales, Support, and Customer Success teams.
• Write clear, detailed reports about each candidate.
• Work toward monthly goals and daily deadlines.
• Help other recruitment teams when needed.

Recruitment Associate, Open to Fresh Grads

Chief of Staff

• Own and optimize the calendar; protect deep work time; resolve conflicts and last‑minute changes
• Triage inbox; flag urgent items; draft responses; manage stakeholder expectations and SLAs
• Ensure on-time meeting starts; anticipate logistics; proactively check executive status and readiness
• Own task boards and project trackers; maintain clear priorities and deadlines
• Prepare agendas, docs, and resources for upcoming decisions; ensure follow-ups are completed
• Drive cross-departmental coordination; “firefight” blockers on behalf of the executive
• Draft/polish decks, memos, SOPs, customer letters, and internal updates
• Create concise summary reports and executive briefs from complex inputs
• Maintain a consistently high standard of clarity, tone, and brand alignment
• Schedule with partners; prepare materials; support contracts and onboarding
• Maintain relationship maps and key contact cadences for the executive
• Track deliverables and ensure external commitments are met on time
• Pull light reports; summarize key data points for quick executive decisions
• Capture live meeting notes; track action items; circulate clear summaries
• Handle occasional personal admin tasks that enable executive focus

Customer Success Manager

• Manage 15–20 virtual assistants across multiple clients simultaneously
• Run daily stand-ups and coach EAs in real-time when issues arise
• Build and execute personalized development plans for each team member
• Track performance metrics including response times, client satisfaction, and quality scores
• Jump in hands-on when clients need immediate support — you're a player-coach, not just a manager
• Lead video calls with international clients (US, Australia) daily
• Partner with clients to optimize EA workflows and stay ahead of their evolving needs
• Manage smooth transitions during team changes, EA replacements, and client handovers
• Support EA offboarding and account transition checklists when pairings end
• Develop and maintain SOPs for key EA functions
• Monitor performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse daily
• Support client onboarding calls as needed and follow the handover SOP when accounts transition to a new Account Lead
• Flag billing discrepancies and relay client billing questions to the billing team — you coordinate, not calculate
• Submit a daily Account Lead Pulse (ALP) report following any internal note or escalation
• Maintain clean, accurate records on all team and client activity
• Use technology proactively to solve problems and stay organized

Client Success Specialist – VA Team Coaching

Client Services Representative

• Manage 15–20 virtual assistants across multiple clients simultaneously
• Run daily stand-ups and coach EAs in real-time when issues arise
• Build and execute personalized development plans for each team member
• Track performance metrics including response times, client satisfaction, and quality scores
• Jump in hands-on when clients need immediate support — you're a player-coach, not just a manager
• Lead video calls with international clients (US, Australia) daily
• Partner with clients to optimize EA workflows and stay ahead of their evolving needs
• Manage smooth transitions during team changes, EA replacements, and client handovers
• Support EA offboarding and account transition checklists when pairings end
• Develop and maintain SOPs for key EA functions

Client Services Team Leader

Administrative Assistant

• Handle escalated help desk tickets requiring Salesforce Administrator access
• Monitor and analyze system trends to identify recurring issues
• Perform data loads and bulk updates to maintain system efficiency
• Manage support tickets with vendors
• Configure new hire, team, and regional setups within Salesforce
• Manage integrations with associated systems (Gmail/Dialpad/Sense/TR)
• Provide system access and permissions management
• Support user training and adoption
• Create and maintain documentation for flows and workflows
• Interpret and optimize existing flows
• Conduct User Acceptance Testing for new rollouts
• Develop and implement best practices
• Ensure seamless integration between Salesforce and healthcare-specific platforms
• Perform proxy login testing
• Maintain data security and HIPAA compliance
• Monitor system performance and reliability

Magic, Inc

Live Chat Support Specialist

Creative Solutions Assistant

Business Development Manager – Global

CX Associate

Recruitment Associate, Open to Fresh Grads

Chief of Staff

Client Success Specialist – VA Team Coaching

Client Services Team Leader

Salesforce Administrative Specialist

Salesforce Administrative Specialist

Salesforce Administrative Specialist

Salesforce Administrative Specialist

Salesforce Administrative Specialist

Salesforce Administrative Specialist

Salesforce Administrative Specialist