CX Associate

Magic, Inc

CX Associate providing customer support for a customer-centric mission in a fully remote setup. Collaborating with a high-performing team to ensure seamless customer experiences.

Posted 7/21/2026contractRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 $5 - $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities, effectively managing inquiries and issues while maintaining organization and adaptability in a fast-paced environment. Proficient in handling customer interactions through various platforms, ensuring accurate information management and communication.

Highest-signal resume keywords

Fluent In EnglishCustomer SupportOrder ManagementOrganizational SkillsAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ResourcefulCalm Under PressureQuick Learner

Tools & Technologies

Customer Interface PlatformEmail CommunicationFacebook

Industry Keywords

Customer InquiriesShipping InquiriesAddress UpdatesGeneral Research

About the role

Key responsibilities & impact

You’ll work under the close guidance of your CX Lead to help provide outstanding support to our customers around the world.
Answering client's inquiries
Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
Tracking Shipments and backend shipping inquiries
General Research
Updating addresses and client information

Requirements

What you’ll need

Must be fluent in English and can convey key conversational points concisely.
Availability to work weekends or having split-offs
Highly organized and can complete multiple projects concurrently.
Can calmly handle uncertainty and rapidly changing situations.
Resourceful and quick to learn.

Benefits

Comp & perks

100% work-from-home setup
Hands-on support
Training opportunities