Client Services Team Leader

Magic, Inc

Client Services Team Leader managing EAs and client relationships for a remote outsourcing platform. Driving satisfaction and team performance across multiple clients with a focus on utility and growth.

Posted 7/21/2026full-timeRemote • 🇵🇭 PhilippinesSenior💰 ₱38,000 - ₱42,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing virtual assistants and optimizing workflows for international clients, with a strong focus on performance metrics and team development. Proficient in client success and relationship management, ensuring smooth transitions and effective communication across diverse platforms.

Highest-signal resume keywords

Virtual Assistant ManagementClient SuccessTeam CoordinationPerformance Metrics TrackingSOP Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Virtual Assistant ExperienceClient Relationship ManagementPerformance MetricsWorkflow OptimizationSOP Development

Soft Skills

CoachingCommunicationProblem-SolvingAdaptabilityTeam Leadership

Tools & Technologies

Multiple PlatformsVideo Conferencing Tools

Certifications & Qualifications

BootcampsStructured Training

Industry Keywords

B2BInternational ClientsEA FunctionsClient HandoverOffboarding

About the role

Key responsibilities & impact

Manage 15–20 virtual assistants across multiple clients simultaneously
Run daily stand-ups and coach EAs in real-time when issues arise
Build and execute personalized development plans for each team member
Track performance metrics including response times, client satisfaction, and quality scores
Jump in hands-on when clients need immediate support — you're a player-coach, not just a manager
Lead video calls with international clients (US, Australia) daily
Partner with clients to optimize EA workflows and stay ahead of their evolving needs
Manage smooth transitions during team changes, EA replacements, and client handovers
Support EA offboarding and account transition checklists when pairings end
Develop and maintain SOPs for key EA functions

Requirements

What you’ll need

2+ years of hands-on VA or EA experience with international clients (US/AU preferred)
1+ years of client success, B2B relationship management, and team coordination experience
Comfortable operating across 6+ platforms daily and excited — not stressed — about learning new tools
Professional-level English, written and verbal
Proven track record completing strict programs — bootcamps, certifications, structured training
Full availability for overnight shift and 2-week intensive training with zero absences

Benefits

Comp & perks

HMO coverage (after 6 months)
12 vacation days + 10 sick days per year
13th month pay
SSS, PhilHealth, PAG-IBIG
Desktop computer provided + full IT support
Paid Training