Client Success Specialist – VA Team Coaching

Magic, Inc

Client Success Specialist managing virtual assistants for an outsourcing platform connecting SMBs with remote workers. Ensuring client satisfaction and team success with hands-on coaching and support.

Posted 7/21/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱38,000 - ₱42,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing virtual assistants and optimizing workflows for international clients, with a strong focus on performance tracking and team development. Proficient in utilizing multiple platforms to enhance client success and maintain operational efficiency.

Highest-signal resume keywords

Virtual Assistant ManagementClient Success ManagementPerformance Metrics TrackingTeam CoordinationSOP Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MetricsClient OnboardingTeam Development PlansAccount Transition ManagementBilling Coordination

Soft Skills

CoachingCommunicationProblem-SolvingOrganizational SkillsAdaptability

Tools & Technologies

HubSpotSlackDiscordCloudtalkChatGPTGoogle WorkspacePenthouse

Certifications & Qualifications

BootcampsStructured Training

Industry Keywords

B2B Relationship ManagementInternational Client ExperienceVirtual AssistantExecutive AssistantPerformance Tracking

About the role

Key responsibilities & impact

Manage 15–20 virtual assistants across multiple clients simultaneously
Run daily stand-ups and coach EAs in real-time when issues arise
Build and execute personalized development plans for each team member
Track performance metrics including response times, client satisfaction, and quality scores
Jump in hands-on when clients need immediate support — you're a player-coach, not just a manager
Lead video calls with international clients (US, Australia) daily
Partner with clients to optimize EA workflows and stay ahead of their evolving needs
Manage smooth transitions during team changes, EA replacements, and client handovers
Support EA offboarding and account transition checklists when pairings end
Develop and maintain SOPs for key EA functions
Monitor performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse daily
Support client onboarding calls as needed and follow the handover SOP when accounts transition to a new Account Lead
Flag billing discrepancies and relay client billing questions to the billing team — you coordinate, not calculate
Submit a daily Account Lead Pulse (ALP) report following any internal note or escalation
Maintain clean, accurate records on all team and client activity
Use technology proactively to solve problems and stay organized

Requirements

What you’ll need

2+ years of hands-on VA or EA experience with international clients (US/AU preferred)
1+ years of client success, B2B relationship management, and team coordination experience
Comfortable operating across 6+ platforms daily and excited — not stressed — about learning new tools
Professional-level English, written and verbal
Proven track record completing strict programs — bootcamps, certifications, structured training
Full availability for overnight shift and 2-week intensive training with zero absences

Benefits

Comp & perks

HMO coverage (after 6 months)
12 vacation days + 10 sick days per year
13th month pay
SSS, PhilHealth, PAG-IBIG
Desktop computer provided + full IT support
Paid Training