Mable

Brand Manager

• Assist in the development, planning, and project management of marketing plans for both Mable and HomeMade.
• Help to translate the high-level CVP into tangible brand assets, messaging, and promotional materials.
• Support the production of brand assets, manage project timelines, and ensure all initiatives and assets are delivered on time and on brand.
• Support the end-to-end planning and execution of events, coordinating logistics, stakeholder communications, and on-site support to ensure successful delivery.
• Drive social media engagement by supporting content development with support from the Social Media Manager.
• Drive excellence in creative and media agency partnerships, ensuring work is delivered to a high standard.
• Work closely with PR, performance, creative, content, and product marketing teams to ensure campaign integration.
• Leverage data, trends, and channel metrics to guide reporting and optimise campaigns, media allocation, reporting back to internal and external stakeholders.

Assistant Brand Manager

Security Engineer

• Design and implement security controls across Mable's platform, applications, and infrastructure - including access controls, encryption, network segmentation, and endpoint protection
• Embed security into the software development lifecycle: participate in design reviews, threat modelling sessions, and code reviews to identify and address risks early
• Lead vulnerability assessments and coordinate remediation efforts across engineering teams, prioritising based on risk and business impact
• Monitor systems and infrastructure for suspicious activity; support incident response including investigation, containment, and post-incident analysis
• Define and maintain security standards, guidelines, and sensible defaults for engineering teams - making the secure path the easy path
• Partner with Engineering Team Leads and engineers to build security literacy across squads, providing advice and guidance on secure coding practices and tooling
• Contribute to the assessment and adoption of security tooling - including SIEM, vulnerability scanning, secrets management, and intrusion detection
• Support compliance and risk management obligations relevant to Mable's operating environment (e.g. Australian Privacy Act, ISO 27001 alignment, Essential Eight)
• Monitor the external threat landscape and emerging attack vectors; translate findings into practical recommendations for the business
• Collaborate with Infrastructure Engineers on secure cloud architecture, CI/CD pipeline security, and secrets management practices

Fraud Specialist

• Proactively monitor the platform to identify suspicious activity, emerging fraud trends and potential fraud risks.
• Conduct end-to-end investigations into fraud incidents, gathering evidence, determining root causes and assessing customer and business impact.
• Investigate identity fraud, account compromise, payment fraud, scams, platform misuse, and other emerging fraud typologies.
• Analyse customer behaviour, platform activity and available data to identify fraud patterns, trends and vulnerabilities.
• Recommend appropriate actions to minimise customer harm, reduce organisational risk, and strengthen fraud-prevention outcomes.
• Identify opportunities to improve platform safeguards, operational processes, and fraud-prevention controls based on investigation findings and trend analysis.
• Develop recommendations to strengthen fraud-prevention capabilities and reduce opportunities for fraud across the platform.
• Collaborate with Product, Engineering, Data and other business stakeholders by providing fraud expertise and recommendations to support platform and process improvements.
• Assess the fraud implications of new platform features, operational changes, and business initiatives, and provide recommendations to minimise risk.
• Monitor and report on fraud trends, investigation outcomes, emerging risks and key fraud metrics.
• Contribute to the development and maintenance of fraud-related policies, procedures, investigation standards and operational playbooks.
• Provide guidance and education to Customer Operations teams to improve the identification, escalation and management of fraud risks.
• Stay informed of emerging fraud techniques, industry trends and best practices to continuously improve Mable's fraud prevention capability.
• Build strong working relationships across Customer Safeguarding and key stakeholder groups to support effective fraud prevention and investigation outcomes.
• Contribute to maintaining a safe, trusted and secure digital platform for customers, independent support workers, partner organisations and Mable.

Platform Fraud and Investigations Specialist

Engineering Manager

• Lead one or more cross-functional squads within the SAP domain, owning delivery outcomes, team health, and engineering quality across a more complex or ambiguous problem space.
• Partner with Product Management counterparts to maintain a healthy backlog, align on priorities, and sequence delivery in a way that is sustainable and high-impact.
• Own the performance and development of direct reports - setting clear expectations, running structured 1:1s, delivering timely feedback, and building individual growth plans aligned to career goals.
• Manage a broad stakeholder group, including escalating and resolving delivery risks, navigating competing demands across teams, and maintaining alignment across functions.
• Drive engineering excellence within squads: champion modern practices including TDD, CI/CD, trunk-based development, and sound software design patterns
• Contribute to cross-team technical decisions in collaboration with Principal/Staff Engineers and the Senior Engineering Manager, particularly on non-functional requirements, architecture, and tooling
• Identify and resolve bottlenecks across skills, processes and tooling, driving improvements at squad and domain level
• Develop working knowledge of the SAP platform sufficient to guide delivery decisions, assess technical complexity, participate in hiring, onboarding, and capability building for the SAP engineering function
• Monitor delivery metrics, ensure transparency of progress and risk, and drive continuous improvement in how squads operate

Accountant

• Reconcile provider invoice payments, identifying and resolving discrepancies accurately and within agreed timeframes
• Reconcile Services Australia claims against payment data, ensuring all claims are accurately matched and exceptions are investigated and resolved
• Reconcile cashflows associated with provider payments and Services Australia claim receipts
• Reconcile co-contribution/ Personal Contribution debts, tracking outstanding balances and supporting collections activities as required
• Maintain clear and accurate records of reconciliation data flows, ensuring audit trails are complete and accessible
• Prepare and deliver reconciliation reports for the Finance Manager and relevant stakeholders
• Investigate and resolve reconciling items promptly, escalating material issues to the Finance Manager
• Support month-end close activities by ensuring all reconciliations are completed accurately and on time
• Identify and recommend improvements to reconciliation processes, data flows and system tools
• Collaborate with the Finance Operations team and Claims & Payments team to resolve processing issues affecting reconciliations
• Collaborate with other subsidiary Finance Teams and Group Finance teams as required.

Reconciliations Accountant

Frontend Engineer

• Collaborate with team members, designers, and stakeholders to solve complex problems and design effective frontend solutions
• Take technical ownership of entire software projects, ensuring frontend architecture and applications are robust, accessible, and user-friendly
• Lead the design, development, testing, and deployment of frontend code (Angular) to production
• Build and maintain reusable components within our Design System and Component Library
• Ensure all user-facing features meet WCAG accessibility standards
• Produce clear, detailed documentation - including component usage guides, architectural decisions, and code comments
• Investigate and resolve frontend issues based on customer and stakeholder feedback
• Champion frontend best practices and accessibility standards by following clean, standardised coding conventions
• Provide mentorship and guidance to junior team members
• Actively contribute to architectural discussions and technical decision-making within the team

Front-End Engineer

Data Analyst

• Build and maintain intuitive, reliable dashboards (primarily using SQL and Tableau) that track performance across key metrics.
• Dive into data to help teams across Mable understand what’s happening—and *why*.
• Partner with product managers, operations, and other stakeholders to explore opportunities and inform decisions.
• Identify and solve real-world problems through structured analysis and compelling storytelling.
• Design new reports and uplift existing ones, helping operations teams move toward self-service insights.
• Stay close to product and business developments, outlining data implications for new features and processes.
• Ensure all analysis aligns with Mable’s privacy and security policies.
• Contribute to a collaborative, feedback-rich analytics culture, learning from your peers!

Collections

• Manage accounts receivable and payable activities relating to customer invoices, including co-contributions, personal contributions, and overspends.
• Validate invoices, investigate discrepancies, and reconcile account balances.
• Set up and maintain customer personal and government contribution accounts.
• Monitor customer direct debit arrangements and account status.
• Send invoice-related communications and follow up outstanding payments via phone and email.
• Conduct regular audits of customer files to ensure funding and financial compliance.
• Support customers through proactive and responsive communications across multiple channels.
• Generate statements, account adjustments, and amendments as required.
• Manage shared inboxes and task queues, ensuring timely action and resolution.
• Work closely with Support Partners and the Service & Support team to resolve account enquiries, feedback, and complaints.
• Identify customer concerns and work towards a resolution, escalating where required.
• Contribute to continuous improvement initiatives by reviewing processes and identifying efficiencies.
• Adhere to team processes and meet individual and team KPIs.
• Advocate for customers to ensure their needs are met and enquiries resolved.
• Support other departments as required to meet operational needs.

Collections Specialist

Customer Support

• Assisting the Mable community in a high volume inbound call centre environment, also supporting additional channels as required.
• Display excellent interpersonal skills with an empathetic and compassionate approach to customers
• Recognise opportunities to increase customer satisfaction and work towards a resolution or escalate where required
• Provide information, advice, guidance, and support to our community, supporting our users to achieve their goals through our platform
• Proactively educate our users on getting the most out of Mable based on their individual needs.
• Advocate for customers to ensure their needs are met and inquiries resolved.
• Provide broader business teams with insights and feedback to support process and platform improvements
• Deliver standard service excellence that is in line with our code of conduct and company values
• Adhere to team processes and procedures and accurate record-keeping in Salesforce
• Meet individual and team KPIs, and undertake other duties and responsibilities as required

Customer Support Specialist

• Tackle complex business challenges by designing smart approaches and applying data-driven analysis to solve them.
• Dive into exploratory analysis to uncover trends, generate insights, and test hypotheses.
• Go beyond the “what” by uncovering the “why” and explaining what it all means for the business.
• Build dashboards that keep key metrics and performance at everyone’s fingertips.
• Assess new product features and operational changes through rigorous split testing, showing what truly works.
• Translate data and insights into compelling stories that resonate with non-technical audiences.
• Collaborate closely with product managers, engineers, UX designers, and business teams to shape decisions and solutions.
• Experiment with rapid prototypes for data science services, and partner with Data Engineers to bring them to life at scale.
• Define the data implications of new product features before they launch.
• Keep privacy and security at the core of everything you do.

Senior Data Analyst

Engineer

• Collaborate with team members and stakeholders to solve complex problems and design effective backend solutions
• Design, develop, test, and deploy code to production
• Produce clear, detailed documentation - including data flows, diagrams, test results, and code comments
• Investigate and resolve backend issues based on customer and stakeholder feedback
• Champion best practices by following clean, standardised coding conventions
• Actively contribute to architectural discussions and technical decision-making within the team