Customer Support Specialist

Mable

Customer Support Specialist at Mable supporting users in a healthtech platform. Engaging with customers and enhancing their experience through problem-solving and guidance.

Posted 6/22/2026full-timeSydney • 🇦🇺 AustraliaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Assisting the Mable community in a high volume inbound call centre environment, also supporting additional channels as required.
Display excellent interpersonal skills with an empathetic and compassionate approach to customers
Recognise opportunities to increase customer satisfaction and work towards a resolution or escalate where required
Provide information, advice, guidance, and support to our community, supporting our users to achieve their goals through our platform
Proactively educate our users on getting the most out of Mable based on their individual needs.
Advocate for customers to ensure their needs are met and inquiries resolved.
Provide broader business teams with insights and feedback to support process and platform improvements
Deliver standard service excellence that is in line with our code of conduct and company values
Adhere to team processes and procedures and accurate record-keeping in Salesforce
Meet individual and team KPIs, and undertake other duties and responsibilities as required

Requirements

What you’ll need

A passion for delivering world-class customer service and driving great outcomes.
2 - 3 years of experience in customer support, ideally in health tech, NDIS, or aged care.
Strong communication, listening, and problem-solving skills - you're a people person at heart.
Familiarity with NDIS policies and working with vulnerable populations with empathy and care (desirable)
Comfortable in fast-paced, high-volume environments - you think big and act fast.
Experience with Salesforce or similar CRMs, and a love of learning new systems.
A team player who’s adaptable, resilient, and brings energy, curiosity, and integrity to everything you do.

Benefits

Comp & perks

Power your career ⚡️
Access parental leave 👶
Work with flexibility 🏠
Flexi Leave Days 🌴
Take a floating public holiday 🫶🏾
Be rewarded 🏆

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillsempathetic approachcustomer satisfactionproblem-solving skillscommunication skillslistening skillsadaptabilityresilienceteam playerintegrity