Platform Fraud and Investigations Specialist

Mable

Platform Fraud & Investigations Specialist identifying and preventing fraud on Mable's platform, ensuring customer trust and safety across operations.

Posted 7/20/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud investigation and prevention within digital platforms, utilizing strong analytical skills to identify trends and risks while developing effective recommendations. Proficient in collaborating with cross-functional teams to enhance fraud prevention capabilities and ensure compliance with regulatory obligations.

Highest-signal resume keywords

Fraud InvestigationAnalytical SkillsFraud Prevention RecommendationsFraud Monitoring ToolsStakeholder Influence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud TypologiesRisk AssessmentEvidence-Based Decision MakingFraud Procedures DevelopmentOperational Playbooks

Soft Skills

Written CommunicationVerbal CommunicationRelationship BuildingSound Judgement

Tools & Technologies

Fraud Monitoring ToolsCase Management SystemsData Analytics

Industry Keywords

Digital PlatformTrust and SafetyFinancial CrimeRegulated IndustryAustralian Privacy Legislation

About the role

Key responsibilities & impact

Proactively monitor the platform to identify suspicious activity, emerging fraud trends and potential fraud risks.
Conduct end-to-end investigations into fraud incidents, gathering evidence, determining root causes and assessing customer and business impact.
Investigate identity fraud, account compromise, payment fraud, scams, platform misuse, and other emerging fraud typologies.
Analyse customer behaviour, platform activity and available data to identify fraud patterns, trends and vulnerabilities.
Recommend appropriate actions to minimise customer harm, reduce organisational risk, and strengthen fraud-prevention outcomes.
Identify opportunities to improve platform safeguards, operational processes, and fraud-prevention controls based on investigation findings and trend analysis.
Develop recommendations to strengthen fraud-prevention capabilities and reduce opportunities for fraud across the platform.
Collaborate with Product, Engineering, Data and other business stakeholders by providing fraud expertise and recommendations to support platform and process improvements.
Assess the fraud implications of new platform features, operational changes, and business initiatives, and provide recommendations to minimise risk.
Monitor and report on fraud trends, investigation outcomes, emerging risks and key fraud metrics.
Contribute to the development and maintenance of fraud-related policies, procedures, investigation standards and operational playbooks.
Provide guidance and education to Customer Operations teams to improve the identification, escalation and management of fraud risks.
Stay informed of emerging fraud techniques, industry trends and best practices to continuously improve Mable's fraud prevention capability.
Build strong working relationships across Customer Safeguarding and key stakeholder groups to support effective fraud prevention and investigation outcomes.
Contribute to maintaining a safe, trusted and secure digital platform for customers, independent support workers, partner organisations and Mable.

Requirements

What you’ll need

Demonstrated experience investigating fraud within a digital platform, trust and safety, financial crime, fraud operations, risk or similar environment.
Strong investigative and analytical skills, with the ability to identify patterns, assess risk and make evidence-based decisions.
Experience in identifying emerging fraud trends and developing practical recommendations to strengthen fraud prevention.
Strong written and verbal communication skills, including the ability to prepare clear investigation reports and recommendations.
Ability to influence stakeholders and build effective working relationships across operational and technical teams.
Knowledge of fraud typologies, including identity fraud, account compromise, payment fraud, scams, social engineering and misuse of digital platforms.
Sound judgement with the ability to balance fraud prevention, customer experience and safeguarding outcomes.
Experience working within an online platform, customer operations, trust and safety, healthcare, disability, aged care, financial services or another regulated industry.
Experience using fraud monitoring tools, case management systems or data analytics to support investigations.
Knowledge of Australian privacy legislation, fraud risk management principles and relevant regulatory obligations.
Experience developing fraud procedures, operational playbooks or investigation frameworks.

Benefits

Comp & perks

Power your career ⚡️
Access parental leave 👶
Work with flexibility 🏠
Flexi Leave Days 🌴
Take a floating public holiday 🫶🏾
Be rewarded 🏆