M&T Bank

Operations

• Completes non-standard and complex wire transfer repairs
• Research and complete complex wire-related transactions
• Review and process regulatory reports
• Execute system and physical security validations
• Write and maintain department operational procedures
• Collaborate with representatives from Payment Services’ alternate location

Banking Services Operations Associate IV – Payment Services

Account Manager

• Manage existing MTEFC business relationships in conjunction with senior management
• Solicit the existing customer base to originate new financing opportunities
• Assess experience, financial condition, and collateral of customers to identify needs
• Provide industry and customer intelligence to senior management
• Assist senior management with sales training
• Work with management and support teams to drive success and efficiency
• Represent the organization in the marketplace
• Understand and adhere to the Company’s risk and regulatory standards
• Maintain internal control standards and implement audit points as necessary

Equipment Finance Relationship Manager

Program Manager

• Independently leads multi-disciplinary teams through large-scale complex transformational change initiatives, or strategically important short-term engagements that deliver business outcomes.
• Responsible for directly managing and driving teams in the implementation of numerous governance frameworks aimed at achieving alignment across the bank and its strategy.
• Provide transparency to senior leadership of progress of initiatives.
• Develop and tailor communications content and artifacts used across various levels in the organization on highly complex business initiatives with high attention to detail and quality.
• Ensures follow up on all critical items and drives accountability through documentation.
• Proactively leverages and encourages others on the use of multiple Transformation Delivery Tools to ensure all action items, risks, decisions, and issues are identified, captured, and escalated.
• Build relationships and participate in engagement management with senior stakeholders and encourage collaboration to support an environment of information sharing to effectively deliver outcomes.
• Develop and rely upon relationships across the organization to break down silos and stay connected to changes going on in the bank.
• Responsible for educating team members by leveraging deep institutional and banking knowledge of M&T's people, business processes/workflows, products, and technologies and leverages them to shape strategy and deliver desired outcomes.
• Lead work groups and individuals with diverse views to develop and provide strategic recommendations and encourage innovation.
• Encourage the team to champion new transformation delivery tools and techniques and use them to support innovation, development, and facilitate discussion.
• Apply resourcing approaches and conduct prioritization efforts to ensure the best resources are allocated effectively.
• Support business in defining outcomes and key measures of success for transformation initiatives.
• Encourage a culture of how to challenge the status quo by consistently pushing for innovation and improvement and recommends solutions for adoption across the organization.
• Mentor and coach Enterprise Transformation Delivery team members and others within their team to take ownership of their development.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis.

Program Manager – Transformation Delivery, Large-Scale Complex Initiatives

Administrative Assistant

• Serve as a liaison between manager and bank personnel
• Create non-routine correspondence and communications
• Perform high level administrative / project assignments
• Prepare and arrange business presentations, management letters, and other communications
• Schedule appointments and maintain calendar for manager
• Coordinate all travel arrangements
• Prepare disbursements and billings for approval
• Maintain financial expense records
• Adhere to applicable compliance/operational risk controls
• Promote belonging and reflect the M&T Bank brand

Senior Administrative Assistant – Financial Planning & Analysis/FP&A

Implementation Specialist

• Responsible for end-to-end implementation and fulfillment of Treasury Management (TM) Services utilizing various systems
• Work closely with clients and business partners as required
• Ownership of TM Service request set ups received from TM Sales representatives and/or clients
• Proficiency in TM Implementation and TM Fulfillment processes and procedures
• Conduct research for requests and respond to internal business partners
• Ensure accuracy of Treasury Management service setup
• Prepare, distribute, validate, and collect legal agreements and client signatures
• Monitor TM Now work queue and assigned orders to avoid stalled or inactive requests
• Ability to independently research and resolve issues regarding implementation and fulfillment
• Attend regularly scheduled departmental training calls to maintain current knowledge of procedures
• Establish and maintain strong relationships with internal business partners
• Communicate and collaborate effectively with other departments in the Bank

Senior Commercial Implementation Specialist

Risk

• Delivery of independent, risk-based challenge and second-line risk management support
• Assessing risks, threats, and opportunities
• Developing and delivering complex, ad hoc operational risk analysis and analytical reports
• Preparing, reviewing, and presenting clear, well-supported risk opinions
• Performing independent oversight and critical review of risk identification, assessment, monitoring, mitigation, and reporting
• Monitoring execution for alignment with ORM policies and guidance

Operational Risk Advisor – Program Office

Manager

• Manages all activities of a branch
• Responsible for overall profitability by directing sales and business development
• Leads team through coaching, performance management, and setting priority
• Proactively prospects and grows Business Banking relationships through outreach
• Ensures compliance with operational, security and control policies/procedures
• Provides coaching and guidance to improve future problem resolution/escalations
• Completes other related duties as assigned

Pipeline Branch Manager

• Manages all activities of a branch
• Responsible for overall profitability by directing sales and business development
• Leads team through coaching, performance management, and setting priority
• Builds and develops branch staff
• Identifies Retail and Business Banking customer needs through sales processes
• Proactively prospects and grows Business Banking relationships through outreach
• Conducts interviews and selects employees based on staffing model
• Ensures compliance with operational, security and control policies/procedures
• Takes ownership of complex account servicing and error resolution issues
• Engages with all team members and business partners as appropriate

• Manages all activities of a branch
• Responsible for branch operating model success
• Leads team through coaching and performance management
• Proactively prospect and grow Business Banking relationships
• Ensures compliance with operational, security and control policies/procedures
• Ensure accountability for execution of Retail strategy

• Manage the full complaint handling lifecycle for Customer Asset Management mortgage products
• Handle formal written complaints from regulatory agencies
• Conduct in-depth research of complex mortgage servicing issues
• Prepare clear, precise, and defensible written responses
• Apply judgment to assess complaint severity and regulatory risk
• Manage daily caseloads of complex matters
• Identify systemic risks and root causes within regulatory complaints
• Partner with Compliance, Audit, Legal, Risk, and business line stakeholders
• Support internal and external audits, examinations, and reviews
• Serve as a subject matter resource within the team

Senior Customer Complaint Resolution Specialist – High Risk, High Visibility Escalated Complaints

• Provide strategic direction and management of model risk operations
• Act as Subject Matter Expert for model operations and controls
• Perform complex analysis and judgment based work
• Conduct enterprise-wide model inventory processes
• Collaborate with Model Validation and Model Governance teams
• Manage reporting for operational activities
• Support departmental audits including compliance testing
• Maintain internal control standards

Senior Model Risk Analyst – Governance & Operations

Financial Planning and Analysis

• Assisting with the evaluation of potential M&A opportunities, including financial analysis, valuation, structuring, and coordination of due diligence efforts
• Conducting financial and valuation analysis regarding acquisition, investment and divestiture opportunities using discounted cash flow analysis, market multiples, and other financial and analytical tools
• Conduct independent research and complex analytical projects involving financial modeling/forecasting to provide senior management with definitive financial trend data and advice for their use in setting and realizing objectives
• Design projects and may lead projects of moderate scope
• Ensure success through shared responsibility of team workload to achieve department/project objectives (volume, quality, timeliness of end results)
• Build and maintain advanced forecasting models/tools; work in collaboration with business groups to provide insightful analysis
• Develop clear, concise written summations of analytical work

Mergers & Acquisitions, Corporate Development Financial Analysis Consultant IV

Call Center Representative

• Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud
• Verify customer identity through detailed questioning, account review, and transaction analysis – while identifying and stopping fraudsters attempting to impersonate real customers
• Investigate flagged banking transactions to determine whether an exception should be allowed
• Place or remove card and digital exclusions to prevent unauthorized activity while minimizing disruption for legitimate customers
• Make confident, fast decisions – sometimes saying “no” when protecting the customer and the Bank requires it
• De‑escalate upset or frustrated customers while maintaining control of the conversation and following strict security protocols
• Reissue cards, reset credentials, and guide customers through next steps when fraud is confirmed
• Partner with internal teams and investigators by researching accounts and providing detailed information when needed

Fraud Support Associate – Inbound Call Center

• Perform advanced data and statistical analysis in support of the creation and maintenance of statistical models, including Regression and Multivariate models
• Provide oversight and expertise in the model creation, testing and validation
• Develop and integrate model strategy to support business initiatives and regulatory compliance
• Lead Quantitative Analysts in establishing, monitoring, evaluating and interpreting data with a risk management focus
• Mentor and supervise the work of junior team members
• Perform data manipulation and analysis using SQL, SAS and Microsoft Excel
• Track portfolio performance and risk strategy results
• Provide guidance and direction to lower level analysts regarding all aspects of data analysis and construction of predictive statistical models

Quantitative Risk Analyst Lead – Fair Lending Analytics

• Lead second-line reviews of complex or high-impact topics within TRMO or FRRO.
• Develop independent assessments and recommendations based on data, policies, and regulatory expectations.
• Draft formal documentation of review conclusions and present findings to team leads and management.
• Support thematic reviews and policy interpretation efforts.
• Identify opportunities to enhance oversight methodologies and tools.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Banking Services Operations Associate IV – Payment Services

Equipment Finance Relationship Manager

Program Manager – Transformation Delivery, Large-Scale Complex Initiatives

Senior Administrative Assistant – Financial Planning & Analysis/FP&A

Senior Commercial Implementation Specialist

Operational Risk Advisor – Program Office

Pipeline Branch Manager

Pipeline Branch Manager

Pipeline Branch Manager

Senior Customer Complaint Resolution Specialist – High Risk, High Visibility Escalated Complaints

Senior Model Risk Analyst – Governance & Operations

Mergers & Acquisitions, Corporate Development Financial Analysis Consultant IV

Fraud Support Associate – Inbound Call Center

Quantitative Risk Analyst Lead – Fair Lending Analytics

Senior Liquidity Risk Analyst – LCR/NSFR