ESS Team Analyst

M&T Bank

ESS Team Analyst managing automation of job processing for M&T Bank. Overseeing incident resolution and technical support tasks in distributed applications.

Posted 7/1/2026full-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $74,600 - $124,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving Service Desk escalations while maintaining a strong customer focus. Proficient in creating documentation and participating in cross-functional project teams, with solid experience in job scheduling tools.

Highest-signal resume keywords

Service Desk Escalation ManagementBroadcom Automic Job SchedulerTechnical Documentation CreationCross-Functional Team LeadershipCustomer Needs Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSystems MaintenanceStandard Operating ProceduresTechnical Information AnalysisProject Participation

Soft Skills

Detail-OrientedStrong Written CommunicationStrong Verbal CommunicationCustomer FocusAbility to Manage Multiple Work Priorities

Tools & Technologies

Broadcom AutosysBMC Control-MForta JAMSRedwood ActiveBatch

About the role

Key responsibilities & impact

Respond to and resolve Service Desk escalations based on outcome of previous incidents.
Create/document procedures for work orders and request-based tasks.
Use diagnostic tools to troubleshoot issues.
Complete systems maintenance activities following Standard Operating Procedures (SOP).
Research options when anomalies occur; identify recommendations to address them and review with senior staff.
Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts.
Complete evening and weekend responsibilities as scheduled.

Requirements

What you’ll need

Minimum of 6 years’ higher education and/or work experience
Prior experience reading and digesting technical information
Detail-oriented
Strong written and verbal communication skills
Strong customer focus including ability to manage customer needs and multiple work priorities
Solid working experience with Broadcom Automic job scheduler or similar products such as Broadcom Autosys, BMC Control-M, Forta JAMS, Redwood ActiveBatch.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid volunteer time
Professional development opportunities