Lucet

Manager

• Conduct holistic assessments, identify barriers, develop individualized care plans, and adjust interventions to support recovery and self-management across the continuum of care
• Coordinate behavioral health services, care transitions, crisis prevention plans, and aftercare with members, providers, and health plan medical management teams
• Build trusting, collaborative relationships with members and providers using motivational interviewing, education, and ongoing communication
• Serve as the single point of contact for members, facilitating information exchange, discharge planning, and connections to behavioral health, community, and support resources
• Ensure accurate and timely documentation and service authorization in accordance with medical necessity criteria, regulatory requirements, accreditation standards, and internal policies
• Participate in audits, quality improvement initiatives, case presentations, and ongoing professional development
• Support high-quality care delivery, optimal resource utilization, member engagement, continuity of care, and recovery

Care Manager

Call Center Representative

• The EAP Call Center Representative will be responsible for offering a client centric experience connecting callers to appropriate resources as needed answering inbound calls quickly, efficiently and in a courteous manner.
• This position will also screen for potential risk concerns and facilitate connections to licensed professionals as necessary.
• Client outreach and case follow-up will also be completed to ensure a timely service connection has been located.
• Serves as the initial point of contact for USPS employees, family members, and providers.
• Demonstrates strong customer service skills, including empathy, reflective listening, and de-escalation.
• Triages crisis callers to clinical staff following established protocols.
• Authenticates callers, verifies demographics and eligibility per HIPAA guidelines.
• Completes documentation in compliance with USPS policy and regulatory standards.
• Processes authorizations and responds to benefits and claims inquiries.
• Educates providers and members on EAP benefits and promotes program utilization.
• Provides referrals to field staff or network providers to ensure timely access to care.
• Collaborates with provider relations to maintain accurate network listings.

EAP Call Center Representative

Analyst

• Responsible for ensuring the quality, reliability, and readiness of web‑based applications throughout the software development lifecycle.
• Partners closely with product, engineering, and business stakeholders to analyze requirements, design and execute comprehensive test strategies, and identify risks early in the delivery process.
• Performs a range of testing activities—including functional, regression, integration, and end‑to‑end testing—to validate system behavior, surface defects, and support high‑quality releases.
• Actively contributes to Agile teams, supports user acceptance testing, promotes continuous improvement of QA practices, and helps ensure quality standards are met from initial concept through deployment and production support.
• Develops and maintains comprehensive test strategies, plans, and cases aligned to business and technical requirements, ensuring full SDLC coverage.
• Executes manual and automated testing (functional, regression, integration, end‑to‑end, post‑deployment), leveraging tools like Postman and Playwright.

Software Quality Analyst

Data Scientist

• Creating strategic solutions from large amounts of data collected from various sources.
• Organizing and analyzing the data, then interpreting the data and communicating the results to Lucet stakeholders.
• Perform quantitative analyses, design behavioral health assessments, and apply advanced statistical methods to generate actionable insights.
• Ensure psychometric rigor (reliability, validity, predictive value) and validate models for generalizability and meaningful outcomes.
• Partner with cross-functional teams and external collaborators to design research, gather requirements, and translate findings into business and clinical insights.
• Deliver presentations and produce clear, non-technical reports to communicate results, limitations, and strategic recommendations.
• Lead and manage data-driven projects, including data cleaning, task delegation, and oversight of analytic workflows.
• Identify opportunities to leverage insights for business impact while staying current on data science advancements.

Senior Data Scientist, Healthcare

Human Resources

• Administer and enhance employee benefits programs, including enrollments, life events, renewals, open enrollment, and vendor partnerships, ensuring accurate, compliant, and employee-focused delivery.
• Serve as the primary resource for benefits, workers’ compensation, disability, and accommodation programs while managing communications, reporting, payroll coordination, and program improvements.
• Manage leave, disability, workers’ compensation, and accommodation cases from intake through return-to-work, ensuring compliance, documentation, and effective case management.
• Interpret leave regulations, coordinate pay impacts, and partner with leaders, HR, Payroll, Legal, and vendors to deliver consistent, compliant administration and policy improvements.
• Develop and lead the organization’s wellbeing strategy, fostering employee engagement, wellness, and a healthy workplace culture.
• Ensure compliance with benefits and leave regulations through audits, reporting, policy administration, data integrity, and stakeholder collaboration.
• Manage HR systems, vendor relationships, SOPs, employee self-service resources, and process improvements to enhance efficiency, accuracy, and employee experience.

Benefits and Leave of Absence Specialist

Medical Billing and Coding

• The role of the Certified Medical Coder is to review and code medical records in their entirety, assigning appropriate ICD-10-CM codes (as defined by ICD-10-CM Guidelines and CMS) from any/all CMS acceptable documents to be used for financial purposes.
• Ensures adherence to Lucet and Departmental Policies and Procedures.
• Demonstrate advanced knowledge of medical coding across multiple specialties or provide subject matter expertise in a critical specialty area.
• Ensure accurate, complete, and compliant assignment of diagnosis codes while maintaining a minimum of 95% coding accuracy and completeness.
• Maintain current knowledge of ICD-10-CM guidelines, HCC risk adjustment models, Medicare reimbursement requirements, and applicable federal regulations.
• Adhere to HIPAA standards and confidentiality requirements while actively participating in training, education programs, and professional development opportunities.
• Utilize multiple systems and tools to research medical records, manage priorities effectively, and meet productivity expectations in a remote work environment.
• Support quality improvement initiatives, respond promptly to communications, attend required meetings, and contribute to process enhancement efforts.

Certified Medical Coder

Recruitment

• The Temporary Talent Acquisition Partner (TA Partner) manages the full-cycle recruitment process to attract, hire, and retain top talent that aligns with our company's culture and business goals.
• This will be achieved through the development of local and national recruiting, employing traditional sourcing strategies and resources as well as developing and implementing new and creative recruiting ideas.
• Lead end-to-end recruitment activities for various openings across corporate, call center, behavioral health and clinical positions, including sourcing, screening, interviewing, selection, offer development, and hiring while ensuring compliance with applicable policies and regulations.
• Partner with hiring managers and business leaders to understand recruiting needs, develop targeted recruiting strategies, and attract top talent.
• Serve as a trusted recruitment advisor by providing guidance on hiring, interviewing, and candidate selection.
• Maintain recruitment data and reporting through the ATS, ensuring compliance with employment laws, regulations, and organizational standards.

Talent Acquisition Partner

Credentialing Coordinator

• Responsible for credentialing behavioral health providers (clinicians and facilities) for inclusion in the Lucet provider network
• Work collaboratively with providers, external agencies, and other team members within Network Operations and management staff to promote timely processing
• Research and verify provider credentials, including licensure, education, insurance coverage, and professional background
• Communicate with external agencies and conduct database searches to validate provider qualifications
• Review provider applications for errors and inconsistencies; follow up to obtain required information
• Maintain accurate provider records in credentialing databases
• Prepare and update provider files for presentation to Credentialing Committee meetings
• Support departmental projects and identify opportunities to improve workflows

Clinician

• The Clinician, CCR delivers behavioral health utilization management by conducting clinical reviews, coordinating care, and partnering with providers and internal teams to ensure medically appropriate treatment, effective discharge planning, and positive member outcomes
• Conduct clinical reviews across all levels of behavioral health care and apply medical necessity criteria to treatment decisions
• Utilize clinical judgment, evidence-based practices, and peer review processes to recommend appropriate levels of care
• Collaborate with members, families, providers, and internal teams to coordinate care and ensure access to appropriate services and resources
• Support discharge planning and continuity of care, including referrals, follow-ups, and connection to community or outpatient services
• Maintain accurate clinical documentation and adhere to health plan requirements, regulatory standards, and utilization management processes
• Contribute to quality outcomes by managing caseloads, participating in clinical rounds, and supporting efficient service delivery within established guidelines

Clinician, CCR

Care Coordinator

• The Care Access Coordinator is a non-clinical support role that ensures efficient access to behavioral health services by combining administrative accuracy, responsive customer support, and effective coordination between members, providers, and clinical teams.
• Process authorizations, enter and audit data, and manage documentation across multiple systems to ensure accuracy and workflow efficiency.
• Support clinical operations through correspondence (letters, faxes) and by maintaining timely, compliant records aligned with productivity standards.
• Serve as a frontline resource by answering benefit, authorization, and referral questions while verifying member information in compliance with HIPAA.
• Deliver high-quality service through empathetic communication, basic screening, and escalation of high-risk or crisis situations to clinical staff.
• Triage cases and route them appropriately to clinical teams, ensuring accurate and timely information flow for care decisions.
• Collect and share key data (e.g., discharge details, provider updates) to support continuity of care and cross-functional collaboration.

Care Access Coordinator

Data Analyst

• The Sr Analyst, Healthcare Data will be a business consultant to the rest of the organization in providing reports and analysis to support Lucet’s clinical and operational performance.
• In addition, the analyst is responsible for translating evaluation questions into analytic plans, constructing analytic datasets, producing appropriate data summaries, and conducting valid data comparisons and statistical tests.
• Lead reporting and analytics initiatives that support product innovation, program evaluation, and population health strategies.
• Partner with clinical, account management, and strategy teams to identify target populations, define intervention cohorts, and develop meaningful performance measures.
• Conduct claims and utilization analyses to identify cost drivers, savings opportunities, and actionable trends across member, provider, and demographic segments.
• Model cost-savings scenarios, evaluate practice patterns, and develop recommendations to improve cost of care and financial outcomes for clients.
• Assess the financial impact of contracts, negotiations, RFPs/RFIs, and other strategic initiatives to support informed decision-making.
• Deliver timely analyses and reporting that help management and operational teams achieve business objectives while ensuring data-driven recommendations.

Senior Healthcare Data Analyst

Advanced Practice Provider

• Deliver comprehensive virtual care, including patient assessments, condition management, medication review, and appropriate escalation, while ensuring compliance with telehealth regulations and licensure requirements.
• Collaborate with multidisciplinary teams and utilize telehealth workflows to support coordinated, continuous care and maintain accurate documentation of patient encounters.
• Educate patients on preventive care, disease management, and healthy lifestyle behaviors to improve outcomes and encourage active participation in their health.
• Provide compassionate, culturally sensitive care while maintaining professionalism, strong communication, and sound clinical judgment in all interactions.
• Adhere to clinical guidelines, regulatory standards, and organizational policies while participating in quality improvement initiatives.
• Ensure accurate, timely documentation, uphold patient privacy, and maintain high standards of safety, ethics, and confidentiality.

Advanced Practice Telehealth Provider – Nurse Practitioner / Physician Assistant

• Provide expert guidance to leaders on clinical hiring strategy, workforce planning, and market-informed decision-making.
• Serve as a clinical recruiting SME, advising on role alignment, licensure, experience, and care delivery needs (with depth in physician, behavioral health and APP recruiting).
• Partner with leadership and stakeholders to shape workforce strategies, compensation approaches, and agency utilization based on market dynamics and growth goals.
• Own and advice external agency strategies and processes for clinical recruiting.
• Lead end-to-end recruitment for complex clinical roles while building strong, sustainable talent pipelines.
• Manage full-cycle recruiting across high-demand clinical roles, driving sourcing, engagement, offer strategy, and successful hiring outcomes in competitive markets.
• Build and maintain proactive pipelines using diverse sourcing strategies, market mapping, and relationship management to support long-term hiring needs.
• Ensure efficient, compliant, and scalable recruiting operations.

Senior Talent Acquisition Partner – Clinical

• Create strategic solutions from large amounts of data collected from various sources
• Organize and analyze data, interpreting and communicating results to stakeholders
• Perform quantitative analyses and design behavioral health assessments
• Partner with cross-functional teams and external collaborators to design research
• Deliver presentations and produce clear, non-technical reports to communicate results
• Lead and manage data-driven projects, including data cleaning and task delegation
• Identify opportunities to leverage insights for business impact while staying current on data science advancements

Senior Data Scientist

• The Revenue Cycle Analyst supports the full revenue cycle continuum, spanning front-end, mid-cycle, and back-end functions, while providing data-driven insights to improve revenue integrity, operational efficiency, and financial performance.
• This role combines hands-on revenue cycle execution with analytics and reporting responsibilities, enabling accurate reimbursement, identifying performance trends, and supporting continuous improvement across billing operations and workflows.
• Managed full revenue cycle processes (insurance verification through A/R follow-up), ensuring accurate, timely claims submission and compliance with payer requirements.
• Resolved denials and billing issues, maintained detailed documentation, and supported high-volume workflows with strong accuracy and adherence to standards.
• Create and manage reports and dashboards, ensuring data accuracy while monitoring KPIs to identify risks and performance issues.
• Analyze financial and operational data (e.g., denials, A/R, payer trends) to uncover root causes and deliver actionable insights for improvement.
• Supported and optimized EHR and billing systems, identifying workflow inefficiencies and implementing process and system improvements.