Lucet

Call Center Representative

• The EAP Call Center Representative will be responsible for offering a client centric experience connecting callers to appropriate resources as needed answering inbound calls quickly, efficiently and in a courteous manner.
• Screen for potential risk concerns and facilitate connections to licensed professionals as necessary.
• Client outreach and case follow-up will also be completed to ensure a timely service connection has been located.

EAP Call Center Representative

Business Analyst

• IT Business Analyst is responsible for the implementation and support of business information systems across multiple departments.
• They collaborate with Product Owners and business leaders to manage team backlogs and help define and deliver strategic visions.
• They affect change by helping leaders articulate business needs in working sessions with architects to create transformational solutions.
• They operate in a solution-oriented environment and are encouraged to identify process improvement opportunities to drive systemic change in the organization.
• Create detailed business requirements documents, project charters, and analysis materials to support IT project management and product development.
• Document processes to ensure clear understanding, scheduling, and tracking of product development projects.
• Conduct research and analysis on healthcare/user data to inform requirements and decisions.
• Serve as a liaison between development teams, business stakeholders, and product owners to align business needs with technical delivery.
• Lead backlog refinement and roadmap planning sessions to prioritize operational and strategic initiatives.
• Assess risks, manage competing priorities, and guide stakeholders in project decision-making.
• Facilitate User Acceptance Testing (UAT), including planning, participant coordination, and issue tracking.
• Use project management tools to monitor development progress, manage production issues, and communicate software enhancements.
• Act as Subject Matter Expert for supported programs/products and assist in resolving production software issues.
• Adhere to Lucet’s Mission Statement, Core Values, Behaviors, Code of Ethical Business Conduct, and Compliance Program.
• Comply with all Federal and applicable State and local laws and Lucet Policies and Procedures regarding privacy, confidentiality, and security of health information, and other designated information.