Lucet

Customer Success Manager

• Manage a large portfolio of smaller EAP accounts.
• Responsible for managing customer requests, providing account support and administrative duties.
• Ensure high levels of satisfaction and retention.
• Collaborate closely with Customer Success Managers and cross-functional teams.
• Prepare and distribute promotional materials, create/edit client-facing reports and presentations.

Customer Success Specialist

Business Intelligence Developer

• As a Business Intelligence Developer, you will be responsible for aggregating data from multiple data sources and designing, building, and supporting enterprise level BI and analytics solutions that will enable business users to make informed business decisions.
• Work closely with business stakeholders to gather requirements, design and develop reports, dashboards, and ad-hoc queries against Lucet’s data warehouse and operational systems.
• Collaborate with the larger Reporting and Analytics and Data Engineering teams to provide advice and requirements for data modeling, predictive analytics, data visualization, and data governance.
• Perform analysis of data sources, business processes and data mining to understand the nuances, integrity, completeness, and accuracy of the data.
• Utilize tools such as SQL, SSIS, SSRS, and Tableau to architect business intelligence and reporting solutions.
• Design and implement best-practice BI solutions and reports that will support business decisions.
• Consult with all levels of users to help them solve problems regarding the use and management of data as well as work on design, maintenance, and completion of highly visible organizational projects.
• Establish and maintain cooperative and supportive relationships with customers and stakeholders.
• Create and maintain of data domain specific documentation including reporting requirements and data maps.
• Manage multiple tasks/projects to timely completion with attention to detail and responsiveness.
• Demonstrate independent thought, critical thinking, and a proactive approach to problem-solving.
• Support data governance initiatives, including metadata management and data stewardship.
• Comply with all Federal and applicable State and local laws and Lucet Policies and Procedures regarding privacy, confidentiality, and security of health information, and other designated information.

Customer Success Specialist

BI Developer