Lucet

Product Manager

• The Senior Product Manager owns and drives end‑to‑end product strategy and execution, translating customer and market insights into clear product direction, successful launches, and high‑quality delivery across multiple product lines while developing strong product management capabilities.
• Defines and evolves product vision, strategy, and roadmap to ensure alignment between business objectives, customer needs, and tactical execution
• Incorporates market trends and customer insights to continuously refine product priorities and strategic direction
• Leads product launches and manages multiple product lines or concurrent releases, coordinating cross‑functional teams to deliver on time and at high quality
• Ensures Engineering, QA, and partners have clear requirements, priorities, and user experience expectations to support cohesive development
• Mentors and supports product managers and cross‑functional team members to strengthen product management practices and execution
• Tracks operational and product performance metrics to assess outcomes, inform decisions, and drive continuous improvement

Senior Product Manager

Director

• The Director of Program Integrity provides strategic direction and oversight of the organizational fraud, waste and abuse (FWA) program encompassing conducting routine and targeted claims audits, data analyses, and investigations to detect, prevent, and remediate FWA related to behavioral health, direct medical care, and other healthcare services.
• Responsible for the oversight of the FWA program through the assurance of accurate medical coding, claims processing, compliance with documentation and regulatory requirements, appropriate service utilization, effective overpayment recovery, and prepayment prevention.
• Lead FWA strategy and program integrity efforts through audits, investigations, data analysis, training, and implementation of anti-fraud initiatives that drive compliance and financial recovery.
• Advise leadership on claims risk, regulatory trends, and recovery opportunities while maintaining strong client relationships and supporting team development and certifications.
• Partner with internal teams across operations, legal, clinical, IT, and analytics to support audits, committees, and initiatives that strengthen fraud detection and oversight.
• Serve as the primary liaison to health plans, regulators, law enforcement, and auditors, overseeing external audit responses, regulatory requests, and executive presentations.
• Oversee and continuously enhance the FWA Plan, policies, procedures, reporting, and KPIs to ensure accuracy, transparency, and operational effectiveness.
• Drive innovation by leading training programs, adopting new tools and investigative methods, and managing third-party vendor and partner relationships.
• Mentor and lead a high‑performing team by fostering a culture aligned with Lucet’s values, emphasizing accountability, continuous development, and adaptability to change.

Director, Program Integrity

Bilingual

• Must be Bilingual in English and Spanish
• Support the Chronic Care Management Program by providing both clinical and administrative assistance to the care delivery team
• Serve as a primary point of contact for patients by conducting intake and confirmation calls, communicating provider‑reviewed results and care plans, and supporting initial visit preparation
• Coordinate scheduling and rescheduling for in‑person and telehealth visits, follow up on missed appointments, and ensure continuity when provider availability changes
• Track patient admissions, discharges, and activity across hospitals, skilled nursing facilities, and other care settings; document updates in the EMR and notify the care team
• Support transitions of care by obtaining and uploading medical records, coordinating respite or long‑term care stays, and scheduling return‑to‑residence visits as directed
• Provide day‑to‑day operational and clinical support to primary care teams, including managing the clinical inbox, processing medication refills, prior authorizations, and insurance‑related forms

Medical Assistant, Bilingual English/Spanish

Human Resources

• The HR Shared Services Specialist provides accurate, timely HR support across the employee lifecycle while ensuring strong compliance, data integrity, and consistent service delivery.
• Support core HR operations and reporting, policy and handbook updates, partners with key stakeholders on compliance and risk-related activities, and assists with Total Rewards processes such as merit, bonus, credentialing, and workers’ compensation administration.
• Provide responsive, accurate employee and HR support by managing the HR shared inbox, processing HRIS transactions and data changes, maintaining employee records, and supporting compliant offboarding processes.
• Ensure operational excellence through record retention compliance, automation and distribution of standard HR reports, and ongoing maintenance and improvement of HR SOPs in collaboration with subject matter experts.
• Support FLSA classification reviews, immigration and background check compliance, unemployment processes, and required regulatory reporting (e.g., EEOC, VETS), escalating risks as needed to ensure adherence to laws and policies.
• Maintain the HR policy review calendar, draft and coordinate updates to policies and the Team Member Handbook, participate in governance committees, and prepare documentation and data for internal and external audits (e.g., URAC, 401(k), DOL).

HR Shared Services Specialist

Customer Success Manager

• Managing the relationship with client companies in directing Lucet service delivery to meet the client companies’ needs
• Participating in negotiations on financial matters including pricing changes, benefit issues, program model design
• Maintaining overall customer satisfaction and account retention
• Executing initiatives designed to build and/or improve processes that support customer success strategy for retaining and growing customers
• Developing and implementing strategic business plans that align with customer expectations and performance measures

Recruitment

• Manage the full-cycle recruitment process to attract, hire, and retain top talent that aligns with our company's culture and business goals.
• Support active clinical hiring needs (NPs, APPs, RNs, hard‑to‑fill markets) and drive sourcing efforts across Boolean search, niche boards, referrals, associations, and competitor mapping.
• Engage passive candidates through personalized outreach and screens, presenting vetted talent to Hiring Teams while partnering closely with the Clinical TA Partner and TA Coordinator.
• Deliver bi‑weekly insights on competitive trends, compensation shifts, NP/APP supply dynamics, and recommended search pivots or incentives.
• Build and maintain pipelines for high‑need markets and ensure smooth handoff to onboarding for candidates accepting offers.
• Identify bottlenecks across sourcing, screening, scheduling, and offer flow; collaborate on streamlining tools, templates, and workflows to improve speed‑to‑offer.
• Recommend improvements to postings, messaging, and sourcing channels, using data from decline/drop‑off trends to refine approach and enhance candidate engagement.

Clinical Talent Acquisition Partner

Medical Director

• The Executive Medical Director leads clinical strategy, quality improvement, and innovative care delivery for complex patient populations receiving in-home care.
• Partner with the VP, Market Performance & Engagement to drive model success and provide leadership across multidisciplinary teams.
• Monitor and drive metrics/KPIs to optimize outcomes and implement evidence-based interventions.
• Oversee clinical operations, protocols, and care pathways aligned with best practices and regulatory standards.
• Use clinical data and technology innovations (e.g., telehealth) to improve care delivery and program performance.
• Lead and mentor multidisciplinary teams, fostering collaboration, professional growth, and clinical excellence.
• Develop scalable clinical infrastructure, including training, onboarding, and ongoing education.
• Identify and expand new care delivery products and programs.
• Build and maintain relationships with external stakeholders, including clients, vendors, and regulators.
• Stay current on industry trends, evidence-based practices, and regulatory requirements for in-home care.
• Oversee budgeting, resource allocation, and implementation of tools, technology, and supplies.
• Mentor and inspire a high-performing team aligned with Lucet’s values.
• Foster a culture of accountability, growth, and cross-functional collaboration.
• Provide training and support to ensure team adoption of best practices and tools.

Executive Medical Director

Compliance

• Lead and maintain organization‑wide compliance and privacy programs aligned with CMS, NCQA, URAC, HIPAA, HITECH, and federal/state regulations.
• Conduct risk assessments and develop compliance plans, controls, and KPIs to ensure regulatory adherence.
• Manage internal audits, regulatory audits, accreditations, and controls to prevent and detect unethical or improper conduct.
• Oversee Program Integrity investigations to identify, investigate, remediate, and refer cases of fraud, waste, and abuse.
• Partner with internal and external stakeholders, including leadership and the Board, to ensure compliance across products, processes, and initiatives.
• Build a strong culture of compliance through training, education, and support that makes compliance easy and embedded in daily operations.