Care Access Coordinator

Lucet

Care Access Coordinator facilitating access to behavioral health services at Lucet. Supporting clinical operations while ensuring compliance and delivering empathetic customer support.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $21 - $21 per hourWebsite

About the role

Key responsibilities & impact

The Care Access Coordinator is a non-clinical support role that ensures efficient access to behavioral health services by combining administrative accuracy, responsive customer support, and effective coordination between members, providers, and clinical teams.
Process authorizations, enter and audit data, and manage documentation across multiple systems to ensure accuracy and workflow efficiency.
Support clinical operations through correspondence (letters, faxes) and by maintaining timely, compliant records aligned with productivity standards.
Serve as a frontline resource by answering benefit, authorization, and referral questions while verifying member information in compliance with HIPAA.
Deliver high-quality service through empathetic communication, basic screening, and escalation of high-risk or crisis situations to clinical staff.
Triage cases and route them appropriately to clinical teams, ensuring accurate and timely information flow for care decisions.
Collect and share key data (e.g., discharge details, provider updates) to support continuity of care and cross-functional collaboration.

Requirements

What you’ll need

Bachelor’s degree in Social Work, Psychology or related healthcare field PLUS 1+ year experience in a health care, managed care, behavioral health, and/or customer service setting OR High school diploma PLUS 3+ years’ experience in a health care, managed care, behavioral health, and/or customer service setting
Strong computer proficiency, including the ability to work within multiple systems simultaneously and accurately enter or retrieve data.
Ability to talk and type simultaneously while navigating systems during live member interactions.
Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Benefits

Comp & perks

Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data ManagementAuthorization ProcessingDocumentation AuditingCase TriageBasic Screening

Soft Skills

Empathetic CommunicationResponsive Customer SupportEffective Coordination