Lojas Renner S.A.

Collections

• Ensure the achievement of targets set for collections channels (internal partners, external partners, digital and traditional)
• Propose collection actions and campaigns
• Identify and adopt market best practices to improve partner performance
• Lead and organize regular review rituals for performance evaluation and meritocracy
• Define the KPIs to be monitored.

Collections Planning Analyst III – Collections Channels

Attorney

• Monitoring of judicial and administrative proceedings
• Drafting of notices and responses to notices
• Drafting and reviewing legal consultations and opinions
• Legal support to stores and internal company departments
• Support in the management of company projects and related activities
• Monitoring legislation and regulatory developments

Legal Analyst II – Civil

Marketing

• Responsible for coordinating a multidisciplinary CRM team for the Camicado business unit (BU).
• Develop and direct CRM strategies aligned with marketing objectives and Camicado’s business goals.
• Define and oversee nurture flows across the sales funnel and customer lifecycle.
• Analyze and report on CRM campaign performance (sales funnel, campaign-influenced/incremental revenue, open rates, click-through rates, conversion, churn).
• Analyze and report on customer KPIs, database management, LTV and CAC.
• Generate data-driven insights to continuously optimize actions and personalize communications.
• Collaborate with data, engineering, martech, media, product, BI, store operations, e-commerce and customer service teams to ensure a consistent customer journey.
• Coordinate execution of one-off campaigns and automated journeys across email marketing, SMS, push notifications, and WhatsApp.
• Lead A/B testing and experimentation to improve results.
• Coordinate customer strategies including database segmentation, ensuring data quality and governance.
• Ensure compliance with LGPD policies and best practices for data usage.
• Manage CRM and marketing automation tools (e.g., Responsys, Salesforce, Adobe, CDP, etc.).
• Prepare reports and presentations of results, insights, and customer/CRM metrics for different executive levels within the business.

Marketing Coordinator

Customer Support

• Work toward achieving common objectives together with the team;
• Act as a change agent in the customer service journey;
• Respond promptly to customer complaints in a clear, courteous, and professional manner;
• Investigate and understand submitted complaints, identify root causes, and propose effective solutions for Renner customers;
• Maintain clear and empathetic communication with customers, ensuring all information is conveyed understandably and in a friendly manner;
• Proactively contact customers on Reclame Aqui.

Customer Service Assistant

Ecommerce

• Develop data analyses focused on ecommerce performance (revenue, conversion, browsing behavior, cart abandonment, acquisition channels, product performance, among others), producing actionable insights for the business;
• Work on understanding and improving the user journey (site and app), building funnel analyses and identifying friction points and opportunities to improve the digital experience;
• Actively participate in the definition, structuring and evolution of event tracking, ensuring correct measurement of the user journey from navigation through conversion;
• Collaborate with Product and Data Engineering teams to validate journey events, ensuring data quality, consistency and reliability;
• Use statistical tools and data analysis techniques to identify patterns and trends and to generate hypotheses about user behavior;
• Measure the impact of business initiatives (features, campaigns, product improvements), including financial gains, operational efficiency and impact on customer experience;
• Ensure documentation of analytical processes, metric definitions and data structures, promoting governance and reproducibility of analyses;
• Work collaboratively with Data, BI, Engineering and Product teams, ensuring alignment on metrics, hypotheses and interpretation of results.

Data Analyst II – Ecommerce Focus

IT Support

• Lead development teams
• Facilitate technical decision-making within the team
• Monitor task progress throughout the development cycle, identifying and mitigating risks that could prevent the team from delivering tasks
• Assist teams in the deployment/implementation of solutions

IT Specialist

Affiliate Manager

• Support the implementation of HR practices across client business areas;
• Work cross-functionally together with HR specialist teams;
• Provide guidance to employees as needed;
• Assist in the development and analysis of people and sustainability metrics;
• Contribute insights derived from data analysis;
• Support internal communication and employee engagement initiatives;
• Responsible for the onboarding program for new hires and other training initiatives.

Human Resources Intern – Business Partner

• Create functional specifications;
• Lead or participate in continuous improvement, automation, operational efficiency, and tools/process evolution projects for collections;
• Provide technical support for collections, ensuring correct operation of operational flows, business rules, and system configurations across channels;
• Define, implement, and review system configurations for collections (communication schedules, digital channels, prioritizations, and portfolio segmentations);
• Analyze collections KPI performance, identifying deviations, root causes, and opportunities for continuous improvement;
• Prepare executive and technical materials to support decision-making, ensuring clarity, consistency, and focus on results.

Collections Planning Analyst III – Collections Products

• Project Owner responsible for overseeing Grow AI projects, ensuring progress and impact
• Continuous monitoring of market movements in innovation and AI
• Consolidation of reports, updates and data handoffs regarding projects
• Tracking the roadmap, ensuring execution within schedule and scope
• Requesting and organizing up-to-date data from the teams involved
• Active participation in forums and discussions at all project stages
• Mapping new opportunities and developments within Grow
• Acting as spokesperson for the Digital Style team with Grow areas
• Organizing the team's day-to-day activities, agendas and priorities
• Monitoring the campaign calendar, ensuring the team delivers on time

E-commerce Analyst III

Operations

• Support the construction, analysis, and updating of operational reports and databases;
• Assist in store workforce planning, taking into account demand, productivity, and capacity;
• Analyze requests for staffing adjustments on demand, evaluating impacts and consistency with defined parameters;
• Support scenario simulations and studies to optimize resources;
• Interact with store managers, people management (HR), and the Shared Services Center (CSC) to clarify data and align operational activities;
• Monitor performance indicators and support identifying improvement opportunities;
• Ensure organization and quality of information used in analyses;

Operational Excellence Intern – Workforce Planning & Capacity

Machine Learning Engineer

• Model and curate the marketing semantic layer — governed metric definitions, tables ready for consumption by AI agents (e.g., Genie Spaces), and anti-PII-leakage rules. This is the backbone of the role, not a detail.
• Design data contracts and quality gates before writing transformations — ensuring that the data the model reads is correct, fresh, and traceable (groundedness starts with the data, not the prompt).
• Build and evolve scalable pipelines in Databricks (Workflows / DLT / Lakeflow), using AI-assisted tools to speed up mechanical work and invest your time where real ambiguity exists.
• Unify multiple sources into a single customer view — transactional, behavioral, event, and API data — with low latency and consistency across activation channels.
• Prepare data for GenAI use cases — datasets for predictive models, preparation for RAG (chunking, embeddings, freshness), and context engineering for what agents consume.
• Ensure governance and traceability with Unity Catalog — lineage, access control, and cataloging designed for safe AI consumption at scale.
• Optimize performance and cost in distributed environments, with operational efficiency treated as a first-class metric.
• Act as a technical reference, influencing data architecture decisions and translating marketing requirements into scalable data products together with business, analytics, and data science.