Lojas Renner S.A.

Operations

• Support the collection, organization, and updating of operational data to support the team’s analyses
• Support the updating and maintenance of reports, dashboards, and operational controls
• Assist in monitoring performance indicators (KPIs), ensuring information is kept up to date
• Support the execution of operational and administrative routines, contributing to their standardization
• Assist in implementing operational improvements
• Prepare materials and information for meetings and operational follow-ups
• Interact with partner areas (operations, stores, IT, etc.) to collect and validate information
• Ensure the organization, quality, and integrity of the team’s data

Operational Excellence Analyst I

• Maintain and update operational databases and reports
• Support staffing planning routines, considering store demand and capacity
• Analyze exception requests, following defined criteria and parameters
• Consolidate data and assist in preparing operational analyses and studies
• Interact with store managers to collect, validate, and align information
• Monitor operational KPIs and flag deviations
• Ensure the quality, organization, and reliability of databases
• Support process standardization and continuous improvement of routines

Operational Excellence Assistant – Staffing Planning & Capacity

Analyst

• Elaborar e acompanhar o planejamento operacional de curto, médio e longo prazo das operações de atendimento.
• Realizar estudos de dimensionamento e capacidade operacional, assegurando a adequada alocação de recursos conforme a demanda prevista.
• Monitorar e analisar indicadores operacionais e de performance, tais como Nível de Serviço, TMA (Tempo Médio de Atendimento), TME (Tempo Médio de Espera), Abandono, Ocupação e Aderência.
• Identificar desvios operacionais, propor ações corretivas e acompanhar sua implementação.
• Realizar o controle de aderência às escalas de trabalho, pausas e jornadas, contribuindo para a maximização da produtividade.
• Atuar em parceria com as áreas operacionais para garantir a execução das estratégias e o atingimento dos resultados esperados.
• Elaborar análises de desempenho e apresentações executivas para suporte à tomada de decisão.
• Contribuir para a melhoria contínua dos processos, identificando oportunidades de automação, otimização e aumento da eficiência operacional.

Analista de Planejamento de Atendimento II

Ecommerce

• Lead, develop and structure the CRO team, setting priorities, rituals and working frameworks.
• Promote a data-driven culture, focusing on continuous experimentation and rapid learning.
• Ensure the team's technical proficiency in testing methodologies, statistical analysis and optimization tools.
• Define and manage the experimentation roadmap, prioritizing hypotheses based on expected impact and effort.
• Ensure methodological rigor in tests: sample definition, statistical significance, audience segmentation and result analysis.
• Manage testing platforms.
• Document learnings and build a knowledge base to scale insights across squads and departments.
• Coordinate the evolution and performance of solutions such as internal search (text and image): result relevance, merchandising, ranking rules.
• Monitor KPIs for each tool and propose continuous improvements based on usage and conversion data.
• Lead personalization initiatives based on user behavior, profile and context.
• Define personalization rules (content, product displays, banners, contextual communications).
• Work together with data/CDP teams to activate audiences and segments.
• Identify trends, benchmarks and innovation opportunities in UX and CRO in the market.
• Conduct POCs (Proofs of Concept) for new technologies and optimization approaches.
• Act as an interlocutor between Experience Design, Product, Technology, Commercial, Channels and Communications areas.

E-commerce Coordinator – CRO

• Be responsible for the strategy, execution and evolution of performance media for the Renner app, ensuring sustainable user growth, investment efficiency and analytical maturity across the full funnel — from install to repeat purchase.
• Act as the technical reference for app performance media, owning the strategy and evolution of the Renner App's growth.
• Build and sustain the strategic growth vision for the app, providing data-driven recommendations for annual planning.
• Plan, execute and optimize acquisition and engagement campaigns across app channels such as Google UAC, Meta Ads (App), TikTok Ads, Apple Search Ads and DV360 (when applicable).
• Monitor and optimize performance metrics across the entire funnel: install, activation, retention, engagement and conversion to purchase.
• Manage KPIs such as CPI, CPA, CAC, LTV, retention and churn to ensure sustainable growth and investment efficiency.
• Lead A/B tests and continuous experiments to accelerate growth and improve efficiency.
• Ensure governance of tracking, events and attribution, working with MMPs (AppsFlyer, Adjust or similar).
• Work cross-functionally with CRM, Product, Engineering and BI to increase conversion and lifetime value.
• Manage budget, pacing, forecasting and performance reporting.
• Provide technical and functional leadership, supporting the development of analysts and serving as a reference for strategic decisions within the App team.
• Support organizing and prioritizing the team's work, even without a formal coordination role.

E-commerce Specialist – Apps, Performance & Growth

Business Analyst

• Participate in migration and/or process adaptation projects for processes to be migrated or implemented within the company;
• Identify opportunities and define requirements for new products and services to meet customer and company needs;
• Conduct sizing and feasibility studies, and other analyses required to approve project implementation;
• Contribute to process design aimed at delivering the best customer experience and optimizing results;
• Work and collaborate with stakeholders and multidisciplinary teams to design, develop, and implement solutions that delight our customers;
• Develop solution proposals to improve the quality of service delivery;
• Be responsible for continuous discovery of new features, as well as the backlog and roadmap for product/service evolution;
• Lead continuous improvement projects, communicate changes to the team, and ensure adoption;
• Map company processes across different units using BPMN and VSM as a basis;
• Identify and map root causes of process issues, proposing corrective and preventive actions;
• Break down and deploy the process architecture and value chain vision and oversee knowledge management and documentation updates;
• Perform continuous analyses and necessary adjustments to ensure ongoing improvement;
• Prepare and facilitate workshops and training sessions.

Service Management Analyst CSC III – Projects

• Want to contribute to the Lojas Renner S.A. ecosystem? Here’s what this opportunity will involve on a day-to-day basis:

Architecture Analyst II – PWD

• Atuar no planejamento, coordenação e acompanhamento de projetos arquitetônicos de lojas novas e reformas das marcas do grupo, desde a concepção até a fase de projeto executivos, liderando os projetistas para garantir cumprimento dos cronogramas, prazos e orçamento estabelecidos;
• Desenvolver estudos preliminares de arquitetura para viabilidade de lojas físicas (lojas novas de expansão e reformas), garantindo a aplicação dos conceitos e padrões da empresa;
• Coordenar escritórios terceirizados nos projetos de lojas, colaborando em todas as fases das disciplinas de arquitetura e projetos complementares;
• Conduzir reuniões com áreas de negócio para levantamento de demandas, esclarecimento de informações e apresentações de soluções;
• Trabalhar em conjunto com times multidisciplinares (engenharia, Expansão, VM, Marketing, TI e operações), atuando na integração entre áreas para garantir entregas consistentes.

Analista de Arquitetura II

Full-stack Engineer

• Develop, evolve, and maintain backend functionality in **Java**;
• Build and consume **REST APIs** for internal and external integrations;
• Work on the platform transition (ATG → new architecture), including periods of parallel operation;
• Analyze, review, and ensure the technical quality of implementations by the team and partners;
• Support internal teams, vendors, and the architecture group in defining solutions;
• Act as a technical reference for the team;
• Participate in technical design, specifications, and engineering best practices;
• Contribute to new features and the maintenance of the e-commerce platform.

Software Engineering Specialist

Data Analyst

• Prepare and present analyses with insights and recommendations for leadership.
• Analyze data using statistical tools to identify trends and patterns.
• Create reports to monitor key metrics and identify process improvements.
• Work with internal stakeholders to identify process improvements based on data.
• Document analyses to facilitate understanding and replication of processes.

Data Analyst I

• Work on fashion production for e-commerce photography with a high degree of autonomy, ensuring aesthetic excellence, consistent styling and operational efficiency.
• Lead strategic photoshoots and raise the studio's quality standards.
• Plan and execute fashion production for model photography (e-commerce) at a high quality level.
• Define styling and outfit combinations, ensuring coherence with the brand identity.
• Translate fashion references into practical, scalable executions for the e-commerce channel.
• Work across product categories as needed (e.g., womenswear, menswear, accessories, plus sizes).
• Lead special shoots and more complex productions, ensuring aesthetic direction and smooth operations.
• Serve as a technical reference for the team, supporting the improvement of delivery quality.

Marketing Analyst III – Fashion Production (E-commerce)

Customer Success Manager

• Planejar e executar estratégias de CRM multicanais alinhadas aos objetivos de negócio, definindo hipóteses, critérios de segmentação e testes para otimização contínua.
• Elaborar briefings de comunicação para campanhas e jornadas, garantindo coerência com a estratégia e alinhamento com áreas criativas e de conteúdo.
• Desenvolver segmentações com lógicas, considerando valor, comportamento e ciclo de vida.
• Implementar campanhas e jornadas automatizadas na ferramenta de CRM, assegurando correta configuração e integração com demais sistemas.
• Monitorar e analisar resultados das ações, propondo recomendações para otimização de conteúdo, estratégia e performance geral.
• Garantir que todas as etapas envolvidas nas iniciativas/projetos de atuação sejam realizadas dentro do prazo e em alinhamento com os objetivos de negócio.
• Consolidar insights e aprendizados em relatórios estruturados, mantendo histórico para evolução das estratégias e melhoria contínua dos processos.
• Trabalhar em conjunto com times de Marketing, Produto e Comercial.

Analista de CRM II

• Analyze sales performance and identify growth opportunities for partners (sellers).
• Define and execute sales growth strategies (campaigns, pricing, assortment).
• Ensure an adequate and competitive assortment on the platform.
• Address operational issues that impact sales (blocks, stockouts, etc.).
• Develop close, long-term relationships with strategic sellers.
• Lead commercial negotiations aimed at increasing sales, margin, and market share.
• Proactively follow up on commercial actions (campaigns, promotions, inventory).
• Use strong influencing and persuasion skills with partners.
• Monitor and optimize marketplace performance within the e-commerce channel.
• Collaborate with internal teams (CRM, Communications, etc.) to ensure:
• Placement on the website/app
• Media campaigns (banners, email, push notifications)
• Improved visibility for sellers
• Balance external negotiations (sellers) with internal negotiations (Renner channels).

E-commerce Analyst III

Events

• Support in developing campaigns and activations for events and incentive projects;
• Receive and manage project spreadsheets and department performance indicators;
• Interface and coordinate with the company’s various brands and departments;
• Manage relationships with marketing and events suppliers;
• Support the development of event policies, guidelines and guides;
• Assist in controlling timelines and budgets for initiatives, as well as managing registrations and purchase orders (POs) related to the team’s projects;

Intern – Events and Sponsorships

Financial Planning and Analysis

• Definir e executar a estratégia de produtos financeiros alinhada aos objetivos comerciais.
• Gerir o ciclo de vida dos produtos (discovery, desenvolvimento, lançamento e evolução).
• Estruturar e otimizar ofertas de cartões e soluções de financiamento ao consumo.
• Desenvolver novas fontes de receita (juros, interchange, tarifas, parcerias).
• Acompanhar KPIs-chave: aquisição, ativação, uso, inadimplência, rentabilidade e churn.
• Atuar de forma integrada com áreas de risco, tecnologia, marketing, dados e CX.
• Garantir conformidade regulatória e aderência a políticas de crédito.
• Identificar oportunidades via análise de mercado e comportamento do cliente.
• Evoluir continuamente a jornada do cliente, com foco em experiência e fidelização.