Service Management Analyst CSC III – Projects

Lojas Renner S.A.

Analista de Gestão de Serviços CSC III at Lojas Renner S.A. focusing on improving processes and project management in a hybrid work environment.

Posted 6/16/2026full-timePorto Alegre • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Participate in migration and/or process adaptation projects for processes to be migrated or implemented within the company;
Identify opportunities and define requirements for new products and services to meet customer and company needs;
Conduct sizing and feasibility studies, and other analyses required to approve project implementation;
Contribute to process design aimed at delivering the best customer experience and optimizing results;
Work and collaborate with stakeholders and multidisciplinary teams to design, develop, and implement solutions that delight our customers;
Develop solution proposals to improve the quality of service delivery;
Be responsible for continuous discovery of new features, as well as the backlog and roadmap for product/service evolution;
Lead continuous improvement projects, communicate changes to the team, and ensure adoption;
Map company processes across different units using BPMN and VSM as a basis;
Identify and map root causes of process issues, proposing corrective and preventive actions;
Break down and deploy the process architecture and value chain vision and oversee knowledge management and documentation updates;
Perform continuous analyses and necessary adjustments to ensure ongoing improvement;
Prepare and facilitate workshops and training sessions.

Requirements

What you’ll need

Bachelor's degree completed in Business Administration, Production/Industrial Engineering or related fields
Training/knowledge in Project Management (PMBOK)
Training/knowledge in Lean Six Sigma (Green Belt)
Experience in Process Management, Continuous Improvement, Quality/Auditing and BPMN notation (CBOK)
Advanced proficiency with Microsoft Office (Office Suite)
Postgraduate degree in related areas (desirable)
3 to 5 years of experience in process-related areas
Experience in system implementation projects
Knowledge of process automation tools (desirable)
Knowledge of Agile methodologies and their roles
Knowledge of IT Service Management methodology (ITIL)

Benefits

Comp & perks

Transportation allowance and/or company shuttle for positions at our distribution centers (DCs)*
Meal/Food voucher
Christmas food basket voucher
Home Office allowance (for hybrid or remote contracts)*
Multi-purpose credit card
Employee discount at our stores
Health insurance/medical assistance
Dr. Be (telemedicine, telepsychology, nutritional coaching and sports coaching)
Wellhub (Gympass)
Programs and campaigns designed to promote self-care, health and wellbeing for our employees and their families
Balance methodology applied with leadership and teams to strengthen communication and recognition, wellbeing, and work practices/tools
Dental plan
Univers - discounts at Raia and Drogasil pharmacies
Pet health insurance
Running coaching/support
Discounts on universities, schools, language and professional courses
Tickets for cinemas, parks and much more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

BPMNVSMLean Six SigmaProject ManagementContinuous ImprovementQuality AuditingProcess ManagementProcess AutomationAgile methodologiesITIL

Soft Skills

collaborationcommunicationleadershipproblem-solvingfacilitationcustomer experience focusanalytical thinkingstakeholder engagementadaptabilityknowledge management

Certifications

Lean Six Sigma Green BeltPMBOK