Localiza&Co

Administrative Assistant

• Apoiar as lideranças e times, no atendimento ao Cliente e áreas de interface por e-mail, ligações internas, externas ou outros meios de comunicação utilizado na Localiza;
• Realizar mapeamento dos fluxos e processos atuais identificando oportunidades de melhoria, contribuindo para uma experiência humanizada e de sucesso;
• Apoiar na otimização e automação dos fluxos identificados nos mapeamentos;
• Avaliar impactos referente a cadastro de fornecedores na jornada de serviços dos veículos e apoiar na gestão das tratativas;
• Inovar, testar e apoiar na implementação de novas ferramentas e sistemas que ofereçam melhor experiência ao cliente e otimizando os processos;
• Contribuir com análises de resultados da área;
• Cumprir as metas estabelecidas no Contrato de Gestão vigente, através da execução das ações previstas no plano de metas;
• Solucionar o atendimento ao Cliente apresentando a conclusão por e-mail, ligações internas, externas ou outros meios de comunicação utilizado na Localiza;
• Contribuir para a redução do SLA concluindo a demanda do cliente preferencialmente antes do prazo estipulado e, sempre com qualidade e visão de cliente;

Assistente Administrativo

Analyst

• Take a leading role in structuring, mapping and redesigning operational and customer-service processes, ensuring standardization, efficiency and quality across Zarp's operations.
• Develop, review and maintain operational documentation (SOPs, flowcharts, manuals and guides), ensuring clarity, applicability and alignment with branch realities.
• Ensure operational standardization and excellence across units (branches and pitstops), conducting field visits, process audits and monitoring adherence to defined standards.
• Plan, execute and monitor tests, pilots and validations of new processes, tools and features, ensuring readiness before rollout.
• Act as a bridge between operations and corporate areas (IT, Marketing, Sales, among others), ensuring alignment between field demands and strategic initiatives.
• Define, track and analyze operational and quality indicators (KPIs), using data to identify deviations, opportunities and inform decision-making.
• Conduct root cause analyses and lead corrective and preventive action plans, ensuring continuous process improvement.
• Conduct internal process audits, report findings and follow up on implementation of improvement plans with involved areas.
• Train and develop operational teams through training sessions, workshops and support during implementation of new processes and standards.
• Promote a culture of quality and continuous improvement, encouraging team participation, empathetic change management and adherence to defined processes.
• Maintain a strong interface with branches, exerting influence and balancing the enforcement of standards with operational understanding.

Senior Process and Quality Analyst

• Extract, process, consolidate, and analyze data from various sources (systems, spreadsheets, internal and external databases).
• Develop and maintain dashboards and management reports to monitor commercial, operational, and customer experience KPIs.
• Identify bottlenecks, deviations, and opportunities through data analysis, proposing corrective actions and improvement plans.
• Lead projects and improvement initiatives from diagnosis through implementation and monitoring of results.
• Investigate customer-reported issues, using data to identify root causes and support solution definition.
• Support partner areas with ad hoc analyses, studies, and executive materials to support decision-making.
• Ensure the quality, reliability, and governance of data used in analyses.

Commercial Planning Analyst

Public Relations

• Realizar atendimento a clientes internos e externos, prezando pela resolução de demandas;
• Efetuar o agendamento de serviços de telemetria;
• Realizar o atendimento e a gestão da agenda junto à rede técnica;
• Executar tarefas administrativas dentro dos prazos de SLA e com padrão de qualidade;
• Tratar o backlog de instalação de rastreadores, realizando contato com clientes e prezando pela qualidade e agilidade.

Assistente de Suporte de Telemetria

• Support the management of administrative processes for the Health and Wellness area, focusing on organization, efficiency, and data quality;
• Monitor indicators related to absences, leaves, and health programs, assisting with data consolidation and analysis;
• Act as an interface with suppliers (clinics, consultancies, insurers), including control, validation, and follow-up of billing, measurements, and service deliveries;
• Support the area’s payment management, ensuring compliance with contracts and agreed scopes;
• Contribute to continuous process improvement by proposing optimizations and using digital tools;
• Use corporate systems (such as RM or similar) to manage information and support decision-making;
• Assist leadership in organizing materials, reports, and executive presentations.

Administrative Assistant II – Health and Wellness

• Prepare, analyze and provide data for the fines area, transforming information into insights to support decision-making;
• Prepare, deliver and present area indicators and reports to leadership and management;
• Increase team productivity through automations and process improvements;
• Implement controls and actions that contribute to reducing financial losses;
• Identify the root cause of customer contacts related to fines across service channels.

Administrative Fines Analyst

Manager

• Gerir equipe de operações e vendas
• Planejar, direcionar e garantir que a estratégia do distrito seja executada
• Assegurar a entrega de metas e KPI´s
• Garantir alto padrão de qualidade, produtividade e adesão aos processos
• Zelar pela marca e cultura, garantindo encantamento aos clientes
• Responsável pela gestão de custos.

Gerente Distrital

• Build and enhance pricing models and methodologies for the segment;
• Work with mutuality-based pricing, ensuring the correct calculation methodology and improving expected outcomes;
• Ensure the financial performance of mutuality contracts by monitoring indicators and margins, verifying billings, and developing new strategies for the model;
• Create and monitor statistical tests and tools to support decision-making in product pricing;
• Monitor and analyze the product’s financial results, providing structured analyses and insights for decision-making;
• Execute pricing strategy to identify optimal pricing scenarios aligned with business objectives;
• Contribute to process improvements by proposing and implementing tools that facilitate information management and results analysis;
• Identify more effective ways to present performance trends and propose improvements based on KPIs, as well as manage area processes to ensure governance and transparency.

Management Information Analyst

Project Manager

• Support the structuring, monitoring and execution of the company’s strategic and special projects, ensuring alignment with business objectives;
• Perform quantitative and qualitative analyses to support decision-making, identify opportunities and mitigate project risks;
• Build and track schedules, action plans, KPIs and status reports, ensuring visibility into the progress of initiatives;
• Work collaboratively with different company areas, promoting stakeholder alignment and supporting the roll-out of deliverables;
• Prepare executive materials, presentations and recommendations for monitoring forums and decision-making;
• Map processes, identify improvement opportunities and propose solutions to increase the efficiency and effectiveness of initiatives;
• Support prioritization of demands and the monitoring of results, ensuring consistency between planning, execution and business impact.

Project Analyst

Data Engineer

• Develop and implement solutions for managing, processing, and analyzing large volumes of data.
• These solutions will support both the feeding of Data Science and Artificial Intelligence models and direct data analysis by business users.
• To achieve this, you will work closely with Data Science and Analytics teams and with business users, supporting them in their analyses.
• Solutions involve handling large datasets, integrating diverse data sources and/or processing high-velocity data, aiming to create competitive advantages for the Company through intensive use of data.

Mid-level Data Engineer

• Participate in vehicle rental demand planning, supporting the development, review and official release of forecasts, ensuring alignment between projected demand, available fleet, and commercial initiatives.
• Produce demand forecasts for vehicle rentals at various levels of granularity (branch, segment, car group, and day), focusing on short- and medium-term horizons.
• Critically evaluate and adjust demand models by analyzing errors, deviations, and behavioral patterns.
• Be responsible for the official dissemination of demand forecasts, ensuring consistency and clarity of information for stakeholder teams.
• Analyze seasonality, calendar effects, holidays and events to support demand adjustments and explanations.
• Work on aligning forecasted demand with available fleet, supporting supply-demand balancing decisions.
• Prepare analyses to measure the impact of campaigns, product changes, and market conditions.
• Collaborate closely with Product, Pricing and partner teams, providing analyses and input for planning.
• Build and maintain reports, databases and dashboards to monitor demand and forecast accuracy.

Demand Planning Analyst

Sales Development Rep

• Responsible for qualifying and conducting initial outreach to leads using sales channels such as phone, email, corporate WhatsApp and Chatbot, aimed at increasing opportunity generation for the sales team.
• Support in prospecting and commercial cadence with clients, presenting products and services in a consultative manner to highlight product advantages and address customer needs.
• Record and update all sales negotiations in the internal CRM; manage and organize the sales funnel according to the assigned lead portfolio.
• Convey energy, charisma and passion for the products and services offered, striving to delight customers and provide full support throughout their journey.

Pre-Sales Agent, SDR

Risk

• Evaluate and make decisions on cases related to open contracts.
• Identify and address fraud risks, focusing on vehicle protection and the prevention of financial losses.
• Meet individual and team targets to achieve outstanding results.
• Work in partnership with other departments to implement preventive actions against fraud.

Risk Assistant

Legal Assistant

• WHAT YOU WILL DO AS A LEGAL ASSISTANT I
• Capture, analyze and send litigation support materials to external law firms according to requests and established deadlines;
• Provide clarifications and technical support to external firms regarding the information and materials provided;
• Monitor and manage tasks assigned to external firms requesting procedural support, ensuring recording, processing and compliance with deadlines;
• Support the monitoring of procedural obligations, including internal controls and internal routing;
• Support the organization of documents, information and metrics within the area’s systems;
• Contribute to the continuous improvement of operational workflows and the governance of litigation.

Legal Assistant I

• Responsible for monitoring and supporting the execution of projects focused on the expansion and adaptation of Pit Stops (maintenance centers) across the country;
• Work on adaptation requests involving structural elements, accelerating deliveries and maintaining consistent standards across units;
• Implement signage solutions and initiatives to improve customer experience;
• Support the preparation of our Pit Stop standards manual, facilitating and ensuring detail compliance in construction carried out by external contractors and contributing to the consistency and quality of deliveries;
• Contribute ideas for improvements and cost reductions based on lessons learned from completed works.