Loadsmart

Supply Chain

• Proactively communicate with customers on the status of their shipments and when issues arise.
• Work cross functionally with other departments to ensure loads are meeting OTP and OTD KPI’s.
• Handle quote & book tasks as required by the subset of customers assigned.
• Direct scheduling / rescheduling of appts as needed.
• Perform scorecard audits - ensure both external and internal metrics are aligned.
• Process accessorials in a timely manner.
• Assist with fixing RPM/FSC discrepancies for billing

Logistics Coordinator

Backend Engineer

• Own and evolve core systems for freight brokerage operations and related services: quoting, booking, pricing and rate logic, contracts, carrier compliance, facility matching and location/address data quality, and scheduling-oriented workflows.
• Lead technical initiatives across several Python/Django services, including design, phased rollout, and safe deprecation—not only single-service features.
• Drive platform and reliability work: database and dependency upgrades, search/indexing changes, performance tuning (queries, indexing, caching), secrets/credential patterns, and tooling that prevents bad deployments (e.g. migration safety, validation pipelines).
• Ship high-impact product and revenue work: pricing and benchmark integrations, compliance/load-registration flows, feature-flag and segmentation strategies, and scope-shaping that ties technical design to business outcomes.
• Define engineering standards for the squad and beyond: ADRs, shared client/integration layers, test and observability patterns, and code review culture that teaches (SOLID, architecture, thorough PRs)—including shared patterns between API and UI.
• Operate production systems: incident response, war-room coordination, root-cause analysis, and fast stabilization PRs when freight brokerage operations are at risk.
• Collaborate tightly with product on discovery and requirements—framing problems, narrowing scope with technical options, and sometimes presenting outcomes to senior stakeholders.
• Mentor and level up teammates through pairing, design review, and informal leadership—without necessarily being a people manager.

Senior Back End Engineer, Python

Pricing Analyst

• Develop data-backed pricing strategies for spot and short-term freight prices
• Analyze marketplace dynamics, including supply/demand imbalances and rate volatility
• Monitor and adjust pricing levers to improve results per load
• Work with internal teams to evaluate short-term pricing opportunities and test hypotheses
• Build tools and dashboards that support fast, data-informed decision making

Senior Pricing Analyst

Account Manager

• Lead, mentor, and develop a team of regional and senior account managers across multiple geographies, fostering a culture of accountability, customer obsession, and continuous growth.
• Own the global account management strategy, including retention targets, net revenue retention (NRR), upsell/cross-sell playbooks, rules of engagement with Sales and executive relationship programs.
• Serve as an executive sponsor for a defined set of strategic global accounts, building deep C-suite and VP-level relationships in partnership with Sales.
• Partner closely with Sales, Product, and Marketing to ensure a seamless customer journey from initial sale through renewal and expansion.
• Develop and implement scalable processes, tools, and frameworks that improve account health, increase customer lifetime value, and reduce churn.
• Analyze account performance data and market trends to inform strategy, identify risks early, and surface growth opportunities.
• Collaborate with regional leaders to ensure consistent execution of account management practices across diverse global markets and customer segments.
• Represent the voice of the customer internally, advocating for product improvements and service enhancements based on client feedback.
• Build and present regular business reviews (QBRs/EBRs) at the executive level, both internally and with key client stakeholders.
• Drive forecasting accuracy and pipeline visibility for renewal and expansion revenue.

Logistics Coordinator

Senior Back End Engineer, Python

Senior Pricing Analyst

Director, Global Account Management