Loadsmart

Software Engineer

• Join our exclusive Talent Community for future engineering squads
• Solve complex logistics problems using modern technological stacks
• Work collaboratively in a team to drive meaningful change
• Engage and innovate in the field of freight transportation

Engineering Application

Operations

• Own end-to-end IT service delivery, including help desk, incident management, request fulfillment, and escalation workflows
• Administer identity and access management platforms (Okta, Google Workspace, Auth0), including SSO integrations, MFA policies, and employee lifecycle management
• Manage core collaboration and productivity platforms (Google Workspace, Slack, JIRA/Confluence, Okta, Zoom), including configuration, integrations, and license management
• Manage endpoint devices across Mac, Windows, and mobile via MDM, including patching, encryption, and compliance policies
• Own IT vendor relationships, contract negotiations, license utilization, and budget tracking across the SaaS portfolio, including procurement of IT equipment and laptops
• Partner with Security on endpoint protection, SOC 2 compliance requirements, and corporate security policy enforcement
• Maintain a comprehensive SaaS inventory and lead Shadow IT discovery and rationalization to reduce risk and redundancy
• Manage corporate network infrastructure, including LAN, WAN, Wi-Fi, firewalls, VPN, and DNS across office locations
• Receive, configure, image, and test hardware units before field shipment; coordinate remote validation with engineering and perform component-level replacements
• Automate repetitive IT processes such as onboarding, access provisioning, and inventory tracking through scripting and workflow tools
• Define and communicate company-wide IT policies and track/report IT KPIs and operational health to stakeholders
• Drive operational maturity through documentation, runbooks, knowledge base development, and continuous process improvement

IT Operations Lead

DevOps Engineer

• Design infrastructure, networking, and software platform architecture
• Define platform guidelines, requirements, and processes aligned with DevOps practices
• Build and maintain infrastructure automation using Infrastructure as Code (IaC)
• Ensure auditable delivery of infrastructure definitions and changes
• Automate Continuous Integration and Continuous Deployment (CI/CD) pipelines
• Drive Developer Experience and productivity initiatives, including service catalogs and service maturity
• Build and maintain the shared application platform used by all engineering teams
• Operate and manage multiple Kubernetes clusters
• Design, develop, and maintain core systems using common programming languages
• Build and maintain internal tooling used across engineering teams
• Troubleshoot infrastructure, internal applications, networking, and security issues
• Build and maintain observability platforms, guidelines, and standards
• Define and manage internal platform SLIs, SLOs, and SLAs
• Manage backup policies and operations
• Maintain database fleets, including upgrades, security patches, performance tuning, and troubleshooting
• Conduct security risk assessments, vulnerability scans, VPN configuration, and security testing
• Utilize tools and technologies including Linux, Python, Go, JavaScript, and shell scripting

Engineering Application

IT Operations Lead

Senior Site Reliability Engineer