Lloyds Banking Group

Solutions Engineer

• You'll operate at the heart of the Customer & Colleague Services Platform, within the Insurance, Pensions & Investments division of Scottish Widows, partnering closely with Product Owners, Engineering Teams and Enterprise Architecture.
• Your influence will guide several multi-functional feature teams, located across Edinburgh, Leeds, Bristol and Hyderabad - helping them balance delivery pace with strategic architectural vision.
• Defining Target Solution Architectures for APIs & microservices, CCaaS telephony, colleague tooling, robotics and AI powered automation, agentic, and much more.
• Designing how AI can amplify what we do - not as hype, but as thoughtful, responsible, value-creating capability (Nice to Have).
• Simplifying and modernising our service driven architecture, so we can scale, digitise and differentiate at pace (Key).
• Defining and crafting the Platform’s data strategy for scaled actionable intelligence (Key).
• Working with teams to modernise and optimise our back-office operations and efficiency.

Lead Solutions Architect

Customer Support

• A part-time branch-based opportunity working 28 hours per week.
• Providing face-to-face support to our customers.
• Learning, growing and developing within an inclusive organisation with genuine values focused on putting people first.
• Mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework.
• Exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

Manager

• Play a key role in leading supplier relationships to deliver maximum value to Lloyds Banking Group.
• Help develop and deliver the Supplier Management third party strategy, driving business strategic requirements and building partnerships with senior internal and external partners.
• Ensure suppliers deliver in line with expectations and drive incremental value and competitive advantage.
• Responsible for the active management of suppliers and application of the appropriate level of Treatment Standards.
• Utilise data to identify trends, deliver continuous improvements to maximise value and minimise risk in the supply chain.
• Act as a source of expertise with suppliers, providing professional advice to key partners and colleagues.

IT Supplier Manager

Financial Planning and Analysis

• Assist senior specialists in providing second line advice on FCA Financial Promotions rules, Consumer Duty, ASA advertising standards, and CMA requirements.
• Help translate policy, rules and guidelines into clear, practical advice for first line teams.
• Support the identification and development of meaningful data points that can be used for automated oversight of FP & CMA compliance.
• Help shape simple dashboards, metrics, or recurring insights that show emerging risks or trends.
• Contribute to the tracking and management of remediation actions, breaches and risk events relating to FP and CMA requirements.
• Draft concise and clear reports, advisory notes and risk summaries for senior colleagues.
• Build positive, productive working relationships with first line business teams, Legal, and fellow risk specialists.

Assistant Manager – Financial Promotions, CMA Compliance

Data Scientist

• Define and deliver the Group’s data privacy and records management strategy.
• Embed privacy‑by‑design across products, systems and processes.
• Maintain the Group’s privacy and records frameworks, standards and controls.
• Lead governance activity and provide expert guidance on privacy risk.
• Oversee breach reporting, the central ROPA, cross‑border data transfers and compliance dashboards.
• Support the development of privacy skills and capability across the organisation.

Group Head of Data Privacy, Records Management

• Provide insightful, high-quality analysis and testing of the SOX IT control environment.
• Collaborate with Group COO to deliver objectives safely.
• Drive transformation of the GCOO’s control environment.
• Offer SME insights into remediation and ongoing compliance.

Chief Controls Testing Manager

• Provide face-to-face support to customers in Lloyds and Halifax branches.
• Handle everyday banking tasks while helping people through important moments.
• Adapt to different customer needs and promote digital services.
• Recognise opportunities to connect customers with the right products and services.
• Progress into other roles across the Group, such as phone or online support.

• Delivers influential insight, advice and exercises control through operating as a senior level functional specialist, with expertise as a longevity actuary in the enhanced annuity/older life market.
• Create and deliver a strategy to help us grow in Enhanced Annuities.
• Develop and improve our understanding of the market within the Group and develop longevity assumptions and methodologies that allow us to benchmark our current proposition.
• Help form a cross-department community to help deliver an enhanced annuity strategy and commercial focus (across diverse areas such as Product Management, Finance, Annuity Pricing, and Demographic assumptions).
• Use your knowledge and experience of the enhanced annuity and longevity reinsurance market to share and implement best practice in the pursuit of marginal gains.
• Cooperate closely with delivery (Platform) colleagues to ensure that any process and system changes required to support enhanced annuities are suitably planned and prioritised.
• Be at the forefront of market developments, improving on latest trends and turning them into opportunities for growth.
• Work with our reinsurance/underwriting partner to identify win-win opportunities through collaboration and ensure that our relationship is managed effectively.

Senior Manager, Enhanced Annuities

• Providing face‑to‑face support to customers in branch.
• Handling everyday banking tasks while helping customers through important moments.
• Offering reassurance, guidance, and practical support.
• Supporting customers with issues like bereavement, fraud concerns, and digital banking.
• Adapting to different customer needs and promoting digital services.
• Recognising opportunities to connect customers with the right products and services.
• Progressing into other roles across the Group, including supporting customers by phone or online.

Account Manager

• Support the delivery of compelling customer rewards through strong relationships with external partners.
• Manage a portfolio of external suppliers – including merchants and reward aggregators.
• Ensure partnerships are well governed, commercially effective and deliver meaningful value for customers and the bank.
• Support the end-to-end lifecycle of reward partnerships, from onboarding through to performance management and renewal.
• Act as a trusted day-to-day contact for partners.
• Contribute ideas and insight that help shape future activity.

Commercial Partnerships Assistant Manager

• A part time branch based role working 32 hours a week.
• You’ll start your journey in one of our branches, providing face‑to‑face support to customers.
• Handle some everyday banking tasks, offering reassurance, guidance and practical support.
• Support someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
• Adapt to different customer needs, promote and support our digital services, and help customers use online and mobile banking independently.
• Recognise opportunities to connect customers with the right products and services.
• Progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

• Deliver lending services to meet customer expectations, ensuring high quality solutions and recommendations within a risk focused environment
• Proactively manage and build relationships with key internal stakeholders, acting as a trusted business partner.
• Identify and resolve shortcomings in compliance and distribution processes to enhance customer service.
• Collaborate with lending colleagues to manage important external introducer relationships.
• Build and maintain a productive working relationship with Wealth Credit Risk to support the delivery of outstanding customer outcomes.
• Provide input into the development of improved procedures to enhance the customer lending journey.
• Offer operational support to senior managers through non-routine activities using established programmes and protocols.

Private Banking Lending Manager

• Providing input into key sustainability initiatives working collaborating across various business units to ensure our delivery is in alignment with the Group's sustainability strategy.
• Crafting the narrative and positioning of our sustainability performance in our external reporting alongside key collaborators.
• Supporting the development, implementation and delivery of a sustainability materiality process aligned with international standards.
• Demonstrating your sustainability expertise, experience and insights through input into internal processes, frameworks, policies, and process efficiencies.
• Providing oversight of our executive level sustainability committee, ensuring effective and organized committee processes and papers.
• Supporting the Group to continue to embed its principles of doing business in a responsible, balanced, and inclusive way.

Senior Manager – Sustainability Reporting, Business Enablement

Risk

• Develop pragmatic relationships with internal customers and act as a trusted advisor for supplier risk
• Give to the development and delivery of a risk and control oversight plan to assess compliance to relevant laws, regulations, industry standards and/or established controls
• Support the oversight of the Operational Continuity in Resolution and FMI impediments
• Support the delivery of pragmatic risk opinions on notable topics or emerging themes
• Act as one of our Operational Risk specialists, representing the organisation and building strong relationships with external partners, regulators and other governing bodies

Supplier Risk Manager

• Lead the Analytics & Insights function within Homes.
• Create actionable insight that shapes strategy and drives performance.
• Set the direction for how data is used to understand the business and modernise analytical capability.
• Collaborate closely with teams across the Group to bring data and tooling into the Homes strategy.
• Interpret internal and external data to identify trends, opportunities, and risks.
• Collaborate with the Reporting team to ensure consistency and alignment across dashboards and reporting.

Lead Solutions Architect

Customer Support

IT Supplier Manager

Assistant Manager – Financial Promotions, CMA Compliance

Group Head of Data Privacy, Records Management

Chief Controls Testing Manager

Customer Support

Senior Manager, Enhanced Annuities

Customer Support

Commercial Partnerships Assistant Manager

Customer Support

Private Banking Lending Manager

Senior Manager – Sustainability Reporting, Business Enablement

Supplier Risk Manager

Senior Manager, Analytics & Insights Lead – Homes