Customer Support Specialist

Lloyds Banking Group

Customer Support role at Lloyds Banking Group in Halifax providing face-to-face assistance to customers. Engaging and adapting support for varying customer needs in branches.

Posted 6/19/2026full-timeHalifax • 🇬🇧 United KingdomJunior💰 £26,200 per yearWebsite

About the role

Key responsibilities & impact

You’ll start your journey in one of our branches, providing face‑to‑face support to customers.
While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support.
This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
You’ll also recognise opportunities to connect customers with the right products and services.

Requirements

What you’ll need

A minimum of 12 months customer service experience.
A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
The ability to quickly build relationships to give customers a fantastic experience.
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
The commitment to deliver on your promises and going above and beyond for your customer.
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
A full uniform , so you’ll always feel prepared and won’t need to think about what to wear for work each day.

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Applicant Tracking System Keywords

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Soft Skills

customer servicerelationship buildingempathyintegritycollaborationproblem solvingcommunicationadaptabilitysupportcare